08/19/2025
We are hiring!
We are looking for a Full Time Client Success Manager. This is a hybrid position that requires applicants live in West Michigan and are able to commute to Holland.
Are you or someone you know interested in applying?
Send resumes and/or inquires to [email protected]
Full Job Posting:
Location: Holland, MI – hybrid, flexible work schedules available.
Salary: $50,000 - $65,000/year* + benefits + four-day work week
*Range depends on skill level and overall experience.
Our Mission: SolidCircle provides exceptional, easy to use software that serves and empowers clients to effectively achieve their mission.
Sneak Peak of our Benefits:
• Health insurance (includes dental and vision, includes plans eligible for HSA)
• Simple IRA Plus Retirement Plan with up to 3% company match.
• Weekly lunch outing paid for by the company.
• Four-day work week
What You Would Do in This Role:
As a Client Success Manager, you will champion client success by anticipating needs, delivering exceptional support, building user proficiency, and ensuring seamless product adoption. You will serve as the strategic bridge between our clients and our solutions, managing deep partnerships through proactive communication, comprehensive training, responsive support, and quality user experiences. Working closely with our development team and clients, you will ensure that client needs are not only met but anticipated, so that concerns are addressed before they become problems and opportunities never get missed.
You Are Most Likely a Fit If:
• You have at least 1-2 years of experience in business-to-business customer support or client success.
• You have a natural ability to build rapport and engage with clients through frequent meetings and interactions. This role requires that you must be someone who thrives on personal connection and genuinely enjoys working with people daily.
• You can advocate for our client’s needs and impart a genuine commitment to exceeding client expectations and driving client outcomes within SolidCircle.
• You have outstanding verbal and written communication skills with meticulous attention to detail and the ability to listen actively and provide actionable solutions.
• You have a strong ability to coordinate with internal teams, maintain excellence standards, and ensure seamless client experiences, from testing to implementation.
What Winning Looks Like:
• Anticipate client’s needs so that concerns are addressed before they become problems, and opportunities do not get missed.
• Provide prompt, thoughtful support that makes clients feel truly understood, valued, and empowered.
• Train and teach clients to be confident, proficient users who maximize our software's potential with minimal friction and maximum productivity.
• Facilitate product updates to ensure clients are informed and prepared to utilize new features, maximizing the product's value.
Join Us Now
We are dedicated to serving our clients through powerful software and outstanding service, keeping people at the center of everything we do in an industry that too often prioritizes technology and process over the humans who create and use it. As a member of SolidCircle you will not only be considered a team member, but a friend and an important part of our family. We want to be the software company that never loses focus on the people we interact with, all the while providing exceptional software. We want you to join us and be a vital part of the SolidCircle family!
