FCI CCM, Inc.

FCI CCM, Inc. Insights-Led Customer Communications Platform for Modern Banks and Financial Institutions

FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc). Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel

communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth. Our mission is to help organizations make:
- Real-time interactions data-driven & contextual.
- Communications bi-directional & hyper-personalized.
- Innovate, create and manage customer relationships. Industries We Serveโ€‹:
- Banking & Capital Marketsโ€‹
- Insurance (Life, General & Health)โ€‹
- Healthcareโ€‹
- Energy, Utilities, Oil & Gas

Value We Deliver:
- Achieve Personalization at scale
- Conversation like experience
- Reduced churn & Higher customer retention
- Improve experience across the customer lifecycle
- Superior Digital Customer Experience

Customers don't expect more messages, more campaigns, or more products.They expect their bank to understand their goals,...
07/01/2026

Customers don't expect more messages, more campaigns, or more products.

They expect their bank to understand their goals, recognize changing financial behaviors, anticipate needs, and engage with relevance and timing.

The gap between customer expectations and traditional marketing ex*****on is where loyalty is won or lost.

This is where intelligence changes the equation.

VARTA helps banks move beyond segmentation and static journeys to understand financial intent, identify moments that matter, and deliver the right engagement at the right time through the right channel.

Because personalization isn't about increasing communication volume.
It's about keeping the promises customers expect their bank to keep.

๐Ÿ‘‰ Know more: https://www.fci-ccm.com/resources/whitepaper/real-time-customer-decisioning-banking/

06/18/2026

๐๐š๐ง๐ค๐ฌ ๐ก๐š๐ฏ๐ž ๐ฌ๐ฉ๐ž๐ง๐ญ ๐ฒ๐ž๐š๐ซ๐ฌ ๐œ๐จ๐ฆ๐ฉ๐ž๐ญ๐ข๐ง๐  ๐จ๐ง ๐ซ๐š๐ญ๐ž๐ฌ, ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ, ๐š๐ง๐ ๐›๐ซ๐š๐ง๐ ๐ญ๐ซ๐ฎ๐ฌ๐ญ.

But today's lending decisions are often made long before an application is submitted.

The institutions pulling ahead aren't simply offering better products. They're identifying customer intent earlier, understanding the signals hidden in everyday financial behavior, and engaging at the moment it matters most.

Because when every lender enters the conversation at the same time, price becomes the only differentiator.

VARTA helps banks see intent as it forms and act before the comparison begins.

Learn more: https://www.fci-ccm.com/resources/whitepaper/the-new-blueprint-for-credit-card-growth/

๐†๐ž๐ง ๐™ ๐ข๐ฌ๐ง'๐ญ ๐š๐›๐š๐ง๐๐จ๐ง๐ข๐ง๐  ๐Ÿ๐ข๐ง๐š๐ง๐œ๐ข๐š๐ฅ ๐ ๐จ๐š๐ฅ๐ฌ.๐“๐ก๐ž๐ฒ'๐ซ๐ž ๐ซ๐ž๐๐ž๐Ÿ๐ข๐ง๐ข๐ง๐  ๐ญ๐ก๐ž๐ฆ.Many are saving more, spending with greater intention, an...
06/18/2026

๐†๐ž๐ง ๐™ ๐ข๐ฌ๐ง'๐ญ ๐š๐›๐š๐ง๐๐จ๐ง๐ข๐ง๐  ๐Ÿ๐ข๐ง๐š๐ง๐œ๐ข๐š๐ฅ ๐ ๐จ๐š๐ฅ๐ฌ.
๐“๐ก๐ž๐ฒ'๐ซ๐ž ๐ซ๐ž๐๐ž๐Ÿ๐ข๐ง๐ข๐ง๐  ๐ญ๐ก๐ž๐ฆ.

Many are saving more, spending with greater intention, and delaying major life purchases until the timing feels right.

The challenge for banks is that these shifts often look like ordinary transactions.

The opportunity lies in understanding the intent behind the behavior.

That's where VARTA helps banks move beyond transaction monitoring to real-time behavioral intelligence, uncovering growth opportunities hidden in everyday customer activity.

๐Ÿ‘‰ https://www.fci-ccm.com/resources/whitepaper/real-time-customer-decisioning-banking/

Your customers are already digital.The real question is, are they engaged?Many banks measure success through app logins,...
06/11/2026

Your customers are already digital.
The real question is, are they engaged?

Many banks measure success through app logins, open rates, and digital adoption metrics. But customers don't build stronger relationships through transactions alone.

When communication is driven by the bank's schedule instead of customer intent, engagement becomes harder to earn and easier to ignore.

VARTA helps banks move beyond one-way messaging by turning customer signals into timely, relevant conversations that drive action, deepen relationships, and create meaningful engagement.

Great customer experience in banking is no longer a differentiator. Customers already expect it.But expectations are ris...
06/11/2026

Great customer experience in banking is no longer a differentiator. Customers already expect it.

But expectations are rising faster than most engagement systems can respond.

Banks need more than data visibility. They need the ability to act on customer signals instantly, with intelligence and context across every interaction.

VARTA enables real-time, AI-driven engagement that helps banks create more relevant customer experiences at scale.

Learn more: https://www.fci-ccm.com/resources/brochure/vartas-hyper-personalization-engine-fueling-growth-for-future-ready-banks/

Source: Forrester

05/19/2026

๐๐š๐ง๐ค๐ข๐ง๐  ๐๐ž๐œ๐ข๐ฌ๐ข๐จ๐ง๐ฌ ๐ก๐š๐ฉ๐ฉ๐ž๐ง ๐ข๐ง ๐ฌ๐ž๐œ๐จ๐ง๐๐ฌ.
๐Œ๐จ๐ฌ๐ญ ๐œ๐š๐ฆ๐ฉ๐š๐ข๐ ๐ง๐ฌ ๐š๐ซ๐ซ๐ข๐ฏ๐ž ๐ญ๐จ๐จ ๐ฅ๐š๐ญ๐ž.

Customers today expect relevance in the exact moment they engage. But traditional banking journeys still rely on delayed campaigns, static segmentation, and historical data.

The result?
Missed opportunities, lower engagement, and decisions lost in the moment.

Context-aware nudging changes that by helping banks detect intent in real time and guide customer actions with timely, relevant interventions.

VARTA enables banks to move from communication-led engagement to real-time decision intelligence.

Learn more ๐Ÿ‘‰ https://www.fci-ccm.com/resources/whitepaper/how-banks-can-unlock-value-from-existing-customers/

๐–๐ก๐š๐ญ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ฅ๐ข๐ค๐ž ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ข๐ฌ๐งโ€™๐ญ ๐ž๐ฏ๐ž๐ง๐ฅ๐ฒ ๐๐ข๐ฌ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ž๐.Beneath strong averages, customer realities are diverging.Some are sp...
04/03/2026

๐–๐ก๐š๐ญ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ฅ๐ข๐ค๐ž ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ข๐ฌ๐งโ€™๐ญ ๐ž๐ฏ๐ž๐ง๐ฅ๐ฒ ๐๐ข๐ฌ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ž๐.

Beneath strong averages, customer realities are diverging.
Some are spending freely. Others are adjusting, quietly and continuously.

The problem is, most banking signals are too slow to catch this shift.
And by the time itโ€™s visible, the opportunity to respond is gone.

This is where real-time, behavior-led engagement becomes critical.
VARTA helps banks read these signals early and act in the moment that matters.

Explore how this works: https://www.fci-ccm.com/resources/brochure/vartasense-act-on-intent-derived-from-real-time-intelligence/

04/01/2026

๐Œ๐จ๐ซ๐ž ๐ฆ๐ž๐ฌ๐ฌ๐š๐ ๐ž๐ฌ ๐š๐ซ๐ž๐งโ€™๐ญ ๐๐ซ๐ข๐ฏ๐ข๐ง๐  ๐ฆ๐จ๐ซ๐ž ๐จ๐ฎ๐ญ๐œ๐จ๐ฆ๐ž๐ฌ.
๐๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ญ๐ข๐ฆ๐ข๐ง๐ , ๐ง๐จ๐ญ ๐ฏ๐จ๐ฅ๐ฎ๐ฆ๐ž, ๐๐ž๐Ÿ๐ข๐ง๐ž๐ฌ ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐ข๐จ๐ง.

Revenue is created in moments of intent, not in scheduled campaigns.

Itโ€™s time to move from broadcasting messages to influencing decisions.

Watch how banks can turn engagement into measurable revenue with VARTA.

๐Ÿ‘‰ Learn more about how banks can transform customer engagement into revenue: https://www.fci-ccm.com/resources/ebook/cxos-playbook-for-transforming-customer-engagement-into-revenue/

๐…๐ข๐ฏ๐ž ๐ฒ๐ž๐š๐ซ๐ฌ ๐จ๐Ÿ ๐›๐š๐ง๐ค๐ข๐ง๐  ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐ฆ๐ž๐ง๐ญ.๐˜๐ž๐ญ ๐ฆ๐š๐ง๐ฒ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐›๐š๐ซ๐ž๐ฅ๐ฒ ๐Ÿ๐ž๐ž๐ฅ ๐ญ๐ก๐ž ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž.Banks have modernized systems,...
03/23/2026

๐…๐ข๐ฏ๐ž ๐ฒ๐ž๐š๐ซ๐ฌ ๐จ๐Ÿ ๐›๐š๐ง๐ค๐ข๐ง๐  ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐ฆ๐ž๐ง๐ญ.
๐˜๐ž๐ญ ๐ฆ๐š๐ง๐ฒ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐›๐š๐ซ๐ž๐ฅ๐ฒ ๐Ÿ๐ž๐ž๐ฅ ๐ญ๐ก๐ž ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž.

Banks have modernized systems, launched mobile apps, and expanded digital channels.
But the experience customers actually feel has not improved at the same pace.

The gap is not about technology alone. It is about how intelligent banks can use this technology to engage customers at the right moment, in the right way.
That is where VARTA comes in.

VARTA helps banks move beyond static communications. By detecting customer signals in real time and orchestrating the right message, channel, and timing, it turns everyday interactions into meaningful customer moments.

๐Ÿ‘‰ Know more: https://www.fci-ccm.com/resources/brochure/vartas-hyper-personalization-engine-fueling-growth-for-future-ready-banks/

Because technology should not just sit in the stack.
Customers should actually feel it in the experience.

Source: Accenture Global Banking Consumer Study 2025

๐’๐š๐ฆ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ. ๐’๐š๐ฆ๐ž ๐ฅ๐ข๐Ÿ๐ž ๐ž๐ฏ๐ž๐ง๐ญ๐ฌ.๐๐ฎ๐ญ ๐ฏ๐ž๐ซ๐ฒ ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž๐ข๐ซ ๐›๐š๐ง๐ค. Most banks see these moments.But engagemen...
03/23/2026

๐’๐š๐ฆ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ. ๐’๐š๐ฆ๐ž ๐ฅ๐ข๐Ÿ๐ž ๐ž๐ฏ๐ž๐ง๐ญ๐ฌ.
๐๐ฎ๐ญ ๐ฏ๐ž๐ซ๐ฒ ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž๐ข๐ซ ๐›๐š๐ง๐ค.

Most banks see these moments.
But engagement still runs on static campaigns, not real context.

So messages feel disconnected.
And often get ignored.

VARTA changes this.

It detects behavioral signals in real time
and aligns communication to what customers actually need.

Not more messages.
Just better-timed, relevant ones.

๐Ÿ‘‰ Learn more: https://www.fci-ccm.com/resources/whitepaper/how-modern-banks-can-win-with-transactional-and-engagement-insights/

Address

100 Duffy Avenue, Suite 510
Hicksville, NY
11801

Telephone

(212) 225-8430

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