FCI CCM, Inc.

FCI CCM, Inc. Insights-Led Customer Communications Platform for Modern Banks and Financial Institutions

FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc). Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel

communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth. Our mission is to help organizations make:
- Real-time interactions data-driven & contextual.
- Communications bi-directional & hyper-personalized.
- Innovate, create and manage customer relationships. Industries We Serveโ€‹:
- Banking & Capital Marketsโ€‹
- Insurance (Life, General & Health)โ€‹
- Healthcareโ€‹
- Energy, Utilities, Oil & Gas

Value We Deliver:
- Achieve Personalization at scale
- Conversation like experience
- Reduced churn & Higher customer retention
- Improve experience across the customer lifecycle
- Superior Digital Customer Experience

๐–๐ก๐š๐ญ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ฅ๐ข๐ค๐ž ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ข๐ฌ๐งโ€™๐ญ ๐ž๐ฏ๐ž๐ง๐ฅ๐ฒ ๐๐ข๐ฌ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ž๐.Beneath strong averages, customer realities are diverging.Some are sp...
04/03/2026

๐–๐ก๐š๐ญ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ฅ๐ข๐ค๐ž ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ข๐ฌ๐งโ€™๐ญ ๐ž๐ฏ๐ž๐ง๐ฅ๐ฒ ๐๐ข๐ฌ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ž๐.

Beneath strong averages, customer realities are diverging.
Some are spending freely. Others are adjusting, quietly and continuously.

The problem is, most banking signals are too slow to catch this shift.
And by the time itโ€™s visible, the opportunity to respond is gone.

This is where real-time, behavior-led engagement becomes critical.
VARTA helps banks read these signals early and act in the moment that matters.

Explore how this works: https://www.fci-ccm.com/resources/brochure/vartasense-act-on-intent-derived-from-real-time-intelligence/

04/01/2026

๐Œ๐จ๐ซ๐ž ๐ฆ๐ž๐ฌ๐ฌ๐š๐ ๐ž๐ฌ ๐š๐ซ๐ž๐งโ€™๐ญ ๐๐ซ๐ข๐ฏ๐ข๐ง๐  ๐ฆ๐จ๐ซ๐ž ๐จ๐ฎ๐ญ๐œ๐จ๐ฆ๐ž๐ฌ.
๐๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ญ๐ข๐ฆ๐ข๐ง๐ , ๐ง๐จ๐ญ ๐ฏ๐จ๐ฅ๐ฎ๐ฆ๐ž, ๐๐ž๐Ÿ๐ข๐ง๐ž๐ฌ ๐œ๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐ข๐จ๐ง.

Revenue is created in moments of intent, not in scheduled campaigns.

Itโ€™s time to move from broadcasting messages to influencing decisions.

Watch how banks can turn engagement into measurable revenue with VARTA.

๐Ÿ‘‰ Learn more about how banks can transform customer engagement into revenue: https://www.fci-ccm.com/resources/ebook/cxos-playbook-for-transforming-customer-engagement-into-revenue/

๐…๐ข๐ฏ๐ž ๐ฒ๐ž๐š๐ซ๐ฌ ๐จ๐Ÿ ๐›๐š๐ง๐ค๐ข๐ง๐  ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐ฆ๐ž๐ง๐ญ.๐˜๐ž๐ญ ๐ฆ๐š๐ง๐ฒ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐›๐š๐ซ๐ž๐ฅ๐ฒ ๐Ÿ๐ž๐ž๐ฅ ๐ญ๐ก๐ž ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž.Banks have modernized systems,...
03/23/2026

๐…๐ข๐ฏ๐ž ๐ฒ๐ž๐š๐ซ๐ฌ ๐จ๐Ÿ ๐›๐š๐ง๐ค๐ข๐ง๐  ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐ฆ๐ž๐ง๐ญ.
๐˜๐ž๐ญ ๐ฆ๐š๐ง๐ฒ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐›๐š๐ซ๐ž๐ฅ๐ฒ ๐Ÿ๐ž๐ž๐ฅ ๐ญ๐ก๐ž ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐œ๐ž.

Banks have modernized systems, launched mobile apps, and expanded digital channels.
But the experience customers actually feel has not improved at the same pace.

The gap is not about technology alone. It is about how intelligent banks can use this technology to engage customers at the right moment, in the right way.
That is where VARTA comes in.

VARTA helps banks move beyond static communications. By detecting customer signals in real time and orchestrating the right message, channel, and timing, it turns everyday interactions into meaningful customer moments.

๐Ÿ‘‰ Know more: https://www.fci-ccm.com/resources/brochure/vartas-hyper-personalization-engine-fueling-growth-for-future-ready-banks/

Because technology should not just sit in the stack.
Customers should actually feel it in the experience.

Source: Accenture Global Banking Consumer Study 2025

๐’๐š๐ฆ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ. ๐’๐š๐ฆ๐ž ๐ฅ๐ข๐Ÿ๐ž ๐ž๐ฏ๐ž๐ง๐ญ๐ฌ.๐๐ฎ๐ญ ๐ฏ๐ž๐ซ๐ฒ ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž๐ข๐ซ ๐›๐š๐ง๐ค. Most banks see these moments.But engagemen...
03/23/2026

๐’๐š๐ฆ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ. ๐’๐š๐ฆ๐ž ๐ฅ๐ข๐Ÿ๐ž ๐ž๐ฏ๐ž๐ง๐ญ๐ฌ.
๐๐ฎ๐ญ ๐ฏ๐ž๐ซ๐ฒ ๐๐ข๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ง๐ญ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž๐ข๐ซ ๐›๐š๐ง๐ค.

Most banks see these moments.
But engagement still runs on static campaigns, not real context.

So messages feel disconnected.
And often get ignored.

VARTA changes this.

It detects behavioral signals in real time
and aligns communication to what customers actually need.

Not more messages.
Just better-timed, relevant ones.

๐Ÿ‘‰ Learn more: https://www.fci-ccm.com/resources/whitepaper/how-modern-banks-can-win-with-transactional-and-engagement-insights/

๐๐ž๐ซ๐ฌ๐จ๐ง๐š๐ฅ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง ๐ข๐ฌ๐งโ€™๐ญ ๐จ๐ฉ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐š๐ง๐ฒ๐ฆ๐จ๐ซ๐ž. ๐ˆ๐ญโ€™๐ฌ ๐ž๐ฑ๐ฉ๐ž๐œ๐ญ๐ž๐.Banks have the data.But most still rely on static segmentation and...
03/23/2026

๐๐ž๐ซ๐ฌ๐จ๐ง๐š๐ฅ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง ๐ข๐ฌ๐งโ€™๐ญ ๐จ๐ฉ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐š๐ง๐ฒ๐ฆ๐จ๐ซ๐ž. ๐ˆ๐ญโ€™๐ฌ ๐ž๐ฑ๐ฉ๐ž๐œ๐ญ๐ž๐.

Banks have the data.
But most still rely on static segmentation and generic outreach.

Customers are ready for more.
Theyโ€™ve already said it.

The real gap isnโ€™t insight.
Itโ€™s action.

This is where VARTA changes the equation.

VARTA turns real-time customer behavior into real-time engagement,
So banks donโ€™t just know their customers,
They respond when it actually matters.

Learn more: https://www.fci-ccm.com/resources/brochure/vartas-hyper-personalization-engine-fueling-growth-for-future-ready-banks/

๐๐š๐ง๐ค๐ข๐ง๐  ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐ข๐ฌ๐งโ€™๐ญ ๐š๐›๐จ๐ฎ๐ญ ๐ฌ๐ž๐ง๐๐ข๐ง๐  ๐ฆ๐จ๐ซ๐ž ๐ฆ๐ž๐ฌ๐ฌ๐š๐ ๐ž๐ฌ.๐ˆ๐ญโ€™๐ฌ ๐š๐›๐จ๐ฎ๐ญ ๐ฌ๐ก๐จ๐ฐ๐ข๐ง๐  ๐ฎ๐ฉ ๐š๐ญ ๐ญ๐ก๐ž ๐ซ๐ข๐ ๐ก๐ญ ๐ฆ๐จ๐ฆ๐ž๐ง๐ญ.Yet many banks still r...
03/11/2026

๐๐š๐ง๐ค๐ข๐ง๐  ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐ข๐ฌ๐งโ€™๐ญ ๐š๐›๐จ๐ฎ๐ญ ๐ฌ๐ž๐ง๐๐ข๐ง๐  ๐ฆ๐จ๐ซ๐ž ๐ฆ๐ž๐ฌ๐ฌ๐š๐ ๐ž๐ฌ.
๐ˆ๐ญโ€™๐ฌ ๐š๐›๐จ๐ฎ๐ญ ๐ฌ๐ก๐จ๐ฐ๐ข๐ง๐  ๐ฎ๐ฉ ๐š๐ญ ๐ญ๐ก๐ž ๐ซ๐ข๐ ๐ก๐ญ ๐ฆ๐จ๐ฆ๐ž๐ง๐ญ.

Yet many banks still rely on scheduled campaigns and high communication volume. The result is predictable: customers tune out the noise, and even important messages lose their impact.

The real shift is toward intent-led engagement, where communication responds to customer behavior, not campaign calendars.

With VARTA, banks can detect real-time signals, trigger contextual interactions, and engage customers when the moment actually matters.

๐Ÿ‘‰ Learn more: https://www.fci-ccm.com/resources/brochure/vartas-hyper-personalization-engine-fueling-growth-for-future-ready-banks/

๐๐š๐ง๐ค๐ฌ ๐ญ๐จ๐๐š๐ฒ ๐š๐ซ๐ž ๐ฎ๐ง๐๐ž๐ซ ๐ฉ๐ซ๐ž๐ฌ๐ฌ๐ฎ๐ซ๐ž ๐ญ๐จ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž ๐ž๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐ข๐ง๐œ๐ซ๐ž๐š๐ฌ๐ข๐ง๐  ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐ง๐จ๐ข๐ฌ๐ž.Moving from static campaigns...
02/27/2026

๐๐š๐ง๐ค๐ฌ ๐ญ๐จ๐๐š๐ฒ ๐š๐ซ๐ž ๐ฎ๐ง๐๐ž๐ซ ๐ฉ๐ซ๐ž๐ฌ๐ฌ๐ฎ๐ซ๐ž ๐ญ๐จ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž ๐ž๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐ข๐ง๐œ๐ซ๐ž๐š๐ฌ๐ข๐ง๐  ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐ง๐จ๐ข๐ฌ๐ž.

Moving from static campaigns to more context-aware, real-time interactions can help improve how customers respond, how quickly journeys are launched, and how efficiently communication budgets are used.

With VARTA, banks can design and orchestrate customer journeys faster, move beyond one-size-fits-all outreach, and enable more relevant conversations across key financial moments.

The result is better alignment between communication strategy and business outcomes such as customer retention, product adoption, and operational efficiency.

Speed. Growth. Efficiency. Resilience.
Built through more thoughtful, timely engagement.

Learn more: https://www.fci-ccm.com/resources/whitepaper/how-first-party-data-drives-banking-growth/

57% ๐จ๐Ÿ ๐›๐š๐ง๐ค๐ฌ ๐š๐ซ๐ž ๐ฎ๐ง๐š๐›๐ฅ๐ž ๐ญ๐จ ๐›๐ฎ๐ข๐ฅ๐ ๐š ๐ฌ๐ข๐ง๐ ๐ฅ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฏ๐ข๐ž๐ฐ ๐š๐ฌ ๐๐š๐ญ๐š ๐ซ๐ž๐ฆ๐š๐ข๐ง๐ฌ ๐ฅ๐จ๐œ๐ค๐ž๐ ๐ข๐ง ๐ฌ๐ข๐ฅ๐จ๐ฌ. (source: concentrix)When custom...
02/27/2026

57% ๐จ๐Ÿ ๐›๐š๐ง๐ค๐ฌ ๐š๐ซ๐ž ๐ฎ๐ง๐š๐›๐ฅ๐ž ๐ญ๐จ ๐›๐ฎ๐ข๐ฅ๐ ๐š ๐ฌ๐ข๐ง๐ ๐ฅ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฏ๐ข๐ž๐ฐ ๐š๐ฌ ๐๐š๐ญ๐š ๐ซ๐ž๐ฆ๐š๐ข๐ง๐ฌ ๐ฅ๐จ๐œ๐ค๐ž๐ ๐ข๐ง ๐ฌ๐ข๐ฅ๐จ๐ฌ.
(source: concentrix)

When customer intelligence is fragmented across systems, engagement becomes reactive.

Offers miss the moment. Alerts lack context. Journeys break across channels.

This is no longer just an IT issue.
It is a growth limitation.

With VARTA, banks can unify communication signals across touchpoints, detect behavioral patterns as they happen, and orchestrate the right engagement at the right moment.

From fragmented data to real-time intelligence.
From delayed response to proactive action.

๐Ÿ‘‰ Learn more: https://www.fci-ccm.com/resources/whitepaper/how-first-party-data-drives-banking-growth/

02/27/2026

๐Œ๐จ๐ฌ๐ญ ๐›๐š๐ง๐ค๐ฌ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ž ๐š๐ญ ๐ฌ๐œ๐š๐ฅ๐ž.
๐•๐ž๐ซ๐ฒ ๐Ÿ๐ž๐ฐ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ž ๐ฐ๐ข๐ญ๐ก ๐œ๐จ๐ง๐ญ๐ž๐ฑ๐ญ.

This product tour shows how VARTA helps banks move from static messaging to real-time, signal-driven engagement across the customer journey.

From intelligent routing with VARTA Signal
To journey orchestration with VARTA Core
To enterprise-grade reporting via VARTA Stream
And AI-led behavioral nudges through VARTA Sense

Customer communication has quietly become one of the biggest ex*****on gaps inside modern banks.Messages are sent.Journe...
02/27/2026

Customer communication has quietly become one of the biggest ex*****on gaps inside modern banks.

Messages are sent.
Journeys are designed.
Campaigns are launched.

But timing is missed. Context is lost. And opportunities pass without action.
When communication fails to respond to live customer behavior, it stops influencing outcomes.

This is where banks need to move from campaign-led messaging to signal-led ex*****on.

VARTA enables this shift by turning customer signals into governed, real-time communication across channels.

The shift is not about sending more.
Itโ€™s about acting when it matters.

Learn more: https://www.fci-ccm.com/resources/whitepaper/how-modern-banks-can-win-with-transactional-and-engagement-insights/

๐Œ๐จ๐ฌ๐ญ ๐›๐š๐ง๐ค๐ฌ ๐๐จ๐งโ€™๐ญ ๐ฅ๐จ๐ฌ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐จ๐Ÿ ๐›๐š๐ ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ.They lose them because they arrive too late.Customer intent move...
02/27/2026

๐Œ๐จ๐ฌ๐ญ ๐›๐š๐ง๐ค๐ฌ ๐๐จ๐งโ€™๐ญ ๐ฅ๐จ๐ฌ๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐จ๐Ÿ ๐›๐š๐ ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ.
They lose them because they arrive too late.

Customer intent moves continuously.
Bank communication still moves in cycles.

That gap shows up as missed deposits, missed lending, and silent churn.

VARTA closes that gap by turning real-time customer insight
into immediate, contextual action across channels.

Know more: https://www.fci-ccm.com/resources/whitepaper/how-first-party-data-drives-banking-growth/

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