11/12/2025
Over the last few weeks, my team and I have had an extremely frustrating experience trying to help a customer move their service away from .
To complete a simple number port, we:
• Were given inaccurate or incomplete information multiple times
• Had calls dropped / hung up on us repeatedly while trying to resolve the issue
• Discovered that someone who is not the account holder was apparently able to call into customer care and obtain account information without proper security verification three times.
As someone who works in telecom, I understand that ports can be complex and mistakes happen. But basic account security and customer care standards are non-negotiable.
Customers deserve:
• Accurate information the first time
• A clear, cooperative process when changing providers
• Strong verification before any account details are discussed
If we want to restore trust in this industry, carriers need to treat both data security and porting cooperation as core responsibilities, not afterthoughts.
I’m sharing this not to vent, but to highlight that these practices impact real businesses and real people. We all need to do better for our customers.
Tagging leadership in hopes this gets the right visibility:
Michel Combes Costa
