09/25/2026
“How much PTO do I have?” “Can I expense parking?” “Can I work remotely Friday?” “Are we allowed to use ChatGPT?”
None of these are difficult questions. But in a small or mid-sized architecture firm, they often end up interrupting the same people—principals, project managers, office managers, and operations leaders. Meanwhile, the answer is probably already sitting somewhere in an employee handbook, policy, SOP, or other internal document.
In our latest episode, Boris and I show how we built a Policy Bot inside Microsoft Teams that lets employees ask those questions directly, retrieves answers from approved company documents, points people back to the source—and even exposes gaps when the firm doesn't have a clear answer documented yet.
The bigger idea goes well beyond HR policies. What happens when the same approach starts unlocking your firm's design standards, procedures, lessons learned, and decades of institutional knowledge?
Read more:
“How much PTO do I have?” “Can I expense parking at the client site?” “Can I work remotely next Friday?” “What’s our policy on using ChatGPT?” None of these are bad questions. Employees need answers. The problem is who has to answer them. In a 10-, 25-, or 50-person architecture fi...
