Cyber Broadband - Haleyville

10/20/2025

There was a large internet disruption early today. This disruption occurred in Amazon data centers but affected a large number of websites. This disruption occurred outside of our network but we wanted to make customers aware. Our understanding is services that were affected are coming back online. Thank you for choosing Cyber Broadband.

08/05/2024

A large stock market selloff is underway and as a consequence, many online stock trading platforms are experiencing heavy traffic issues. You can always check on the status of your favorite services on downdetector.com.

04/09/2024

The COVID-era Affordable Connectivity Program is winding down. If you are enrolled in this program you must notify us you wish to continue service by 4/30/2024.

The ACP Is No Longer Accepting Applications: The Affordable Connectivity Program stopped accepting new applications and enrollments on February 8th. Barring additional funding from Congress, April will be the last month enrolled households will receive the full benefit. Consumers had to be approved....

02/07/2024

With enrollments in the Affordable Connectivity Program (ACP) officially ending, various stakeholders are working to clear up consumer confusion and save the program before it runs out of funds in May.

01/25/2024

The COVID era ACP program (Affordable Connectivity Program) , formerly the Emergency Broadband Benefit, is likely ending. If the program does not receive additional funding from congress its days are numbered. We will be sending more information about this to enrolled benefit customers today. For now - here is more infromation.

The Affordability Connectivity Program will stop accepting new applications and enrollments on February 8, 2024. Consumers must be approved and enrolled with...

03/16/2023

If you or someone you know needs help paying for internet service, you may qualify for a monthly discount on a new or existing internet service plan. Eligible households can get a subsidy from the government for up to $30 a month, including required equipment rentals (like a router). To apply, visit AffordableConnectivity.gov or call 1-877-384-2575 to request an application. Once your application is approved, you can contact us to start receiving your monthly discount.

NOTE: Only one monthly service discount and one device discount is allowed per household.

12/29/2022

Good Morning Cyber Broadband customers! For the most part, Cyber has suspended cutoffs for nonpayment during the holiday season. However, we will resume nonpayment cutoffs next Tuesday, 1/2/2023. We know times are tough for a lot of people so we wanted to give you ample warning before resuming cutoffs. Thank you for choosing Cyber Broadband!

12/24/2022

Several of the power companies who provide power on our network have posted a message similar to this this morning. Bottom line - our network currently has backup power at strategic areas which have proven to be in problematic power areas as proven over the years. However, each individual transmission site does not have its own source of backup power. Therefore we could have outages for small periods of time as each region is affected.

TVA now notified [Power Company] that it has initiated Step 50 in the Emergency Load Curtailment Program (ELCP). This means they have requested that [Power Company] and other Local Power Companies to begin rolling blackouts.

A disruption of service will occur in approximately 15-30 minute intervals across strategic circuits in our substations beginning this morning. They will continue until [Power Company] is notified otherwise by TVA.

12/23/2022

We have monitored the power grid seems to have a hard time keeping up right now during the cold weather. We've seen some sites go up and down - specifically mostly in the franklin county area. We will continue to monitor.

You can also unplug your equipment for 60 seconds and connect it to power again. Electronics do not like unstable power.....

12/06/2022

END OF THE YEAR PROMOTION: Today through December 31 we will grant a free month of service for anyone who refers a new customer who is subsequently successfully installed. This is an increase from the $10 credit we usually offer. Any new customer who gets scheduled prior to December 31st who identifies a customer who referred them will qualify. There is no limit to the number of customers you can refer with this promotion prior to December 31. Cyber service comes with a 30 day money back guarantee if for some reason our service does not work for you.

02/25/2022

We may be looking for a house to rent in the Double Springs area for some folks working on our fiber build(s) around Arley. If you know of anyone renting in Double Springs please send us a message here on facebook. Thank you.

02/03/2022

Reminder: The Emergency Broadband Benefit program which was started by congress last year is ending and transitioning into a new program - the Affordable Connectivity Program. At this time it is our understanding you do not have to qualify for the new program - you will automatically transition to the new program. Those of you currently receiving a $50 subsidy towards your bill who qualified last year will continue to receive a $30 benefit starting in March. However, if you qualified for the program due to a substantial loss of income in 2019/2020, you may need to requalify.

Subscribers can still apply for the ACP program and, if they are approved, can add the subsidy to your account. The website for the new program is https://www.fcc.gov/acp. If you have further questions you may contact the ACP support team with the government at (877) 384-2575.

Thank you for choosing Cyber Broadband.

Congress recently created the Affordable Connectivity Program, a long-term, $14 billion program, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care and mo...