MuniBilling

10/16/2026

Myth: A new system means weeks of retraining and confusion.

Fact: Most frontline staff pick up the core tasks quickly. MuniBilling offers in-person training, live online sessions, webinars, documentation, and videos, plus patient, hands-on guidance through go-live. Your team won't be left to figure it out alone.

Learn about MuniBilling's Training Support: https://hubs.li/Q04rtRw60

10/15/2026

MuniBilling's own Ian Summers recently joined James Anderson and Johnny Nunn on "Think About It" to discuss the future of utility billing with AI and what MuniBilling is developing with its upcoming MultiBilling platform, including how AI-powered billing agents will handle parts of the billing process, giving teams more time to review data and communicate with customers.

Watch the full episode to hear more about the future of utility billing and the move toward more proactive, connected solutions with MultiBilling:

What does the future of utility billing look like and how much of i...

10/14/2026

Buy the whole suite, or build the stack you actually need?

Composable billing connects the tools you already use, payments, meter data, GIS, your portal, around one billing core. Grow at your pace, no rip-and-replace.

Personalize your set up with a one-on-one demo: https://hubs.li/Q04xZ3R00

10/13/2026

Here's a better question than "Can our billing system integrate with it?"

Ask: "How much will it take to connect, and how much to keep that connection running?"

That answer tells you how flexible your platform really is.

Sign #3 in our Signs It's Time to Update series 👉

If every new integration means custom development and vendor involvement, your utility billing system may be creating tech debt. Learn the warning signs.

10/12/2026

We're heading to San Antonio! 🤠

MuniBilling will be at RMUC.26 — October 19th–22nd at the JW Marriott San Antonio Hill Country Resort & Spa.

Stop by Booth 2602 to see how we help property managers simplify utility billing and get paid faster.

Want to skip the line? We'd love to set aside dedicated time to talk through your billing challenges and show you what's possible.

Schedule with us here: https://hubs.li/Q04y8tgm0

See you in Texas! 👋

10/09/2026

Customer Service Week: A Message From Our Customer Support Manager

To close out the week, we're handing the mic to Tonisha Sellars, the Customer Support Manager who leads the team we've spotlighted all week:
"What I love most about leadership is helping people grow and watching my team gain confidence every day. Metrics like First Contact Resolution and quality scores tell the story of whether we're delivering the service our customers deserve, and I couldn't do it without my incredible team.

📞 Ken is always willing to step in and consistently handles the highest call volume.
🌎 Sandra is our go-to for Spanish calls, making sure every customer gets the service they deserve.
💪 Shandal is my superwoman, keeping the team moving forward whenever I'm out.

Thank you, Ken, Sandra, and Shandal, for all that you do! One Team! One Goal!"

Thank you, Tonisha, and our entire Customer Service team for everything you do for our clients and their customers! 💙

10/08/2026

Customer Service Week is all about celebrating the people who answer the calls, solve the problems, and make sure every customer feels taken care of.

This week, we've loved introducing you to our team, and today we're sharing some of their expertise.

What does it take to resolve a customer's issue on the very first call? 🤔

Our Customer Service team has answered thousands of utility billing calls, and they're sharing the 5 lessons that make the biggest difference, from integrated systems to self-service portals.

Read the blog: https://hubs.li/Q04y8C4l0

Join us tomorrow as we close out Customer Service Week with a special message from our Customer Support Manager, Tonisha Sellars.

Lessons from thousands of utility billing support calls and what drives customer experience, why integrated systems matter, and how portals cut call volume.

10/07/2026

🎉 Customer Service Week 🎉

Today we're celebrating Sandra Disla, a proud member of our Customer Service team!

Sandra loves helping customers, solving problems, and making sure every person she talks to feels heard and supported. Being bilingual in English and Spanish allows her to connect with and assist an even wider range of customers, and she's grateful to be part of a team that supports each other and works together to make a difference.

Originally from the Dominican Republic 🇩🇴 and now living in New Jersey, Sandra fills her free time with traveling, dancing, listening to music, exploring new places, trying different foods, and spending time with friends and family.

Thank you, Sandra, for making sure every customer feels supported.

Check back tomorrow to meet the next member of our team!

10/06/2026

🎉 Customer Service Week 🎉

Today we're celebrating Ken Bartley, who has been part of our Customer Service team for nearly seven years!

Ken has enjoyed watching MuniBilling grow and evolve throughout his time here, and he says our small team makes it easy to get along and support one another.

Born and raised in Phoenix, Arizona, where he still lives today, Ken spent 20 years working in professional sports before joining MuniBilling. He'll celebrate 30 years of marriage next year, and his family is growing: his 25-year-old daughter recently got married and is expecting his first granddaughter this month, and his 22-year-old son just graduated from college and is pursuing a career as an automotive mechanic.

And one thing you definitely need to know about Ken: he LOVES all things Disneyland! 🏰✨

Thank you, Ken, for nearly seven years of taking care of our clients and their customers.

Check back tomorrow to meet the next member of our team!

10/05/2026

🎉It's Customer Service Week! 🎉

Behind every accurate bill, every answered question, and every resolved issue is a team that shows up for our clients and their customers every single day. This week, we're shining a light on the people who make that happen, introducing one of our Customer Service Representatives each day.

First up: Shandal Williams! 👏👏👏
Shandal lives in Whitsett, NC, and is a proud mom to her daughter and grandmother to her wonderful 4-year-old grandson. Outside of work, she's a licensed hairstylist and runs her own small business creating homemade beauty products.

At MuniBilling, Shandal lives by one motto: "One Call Resolution!" Her goal is to fully understand and resolve each customer's concern on their very first call, so they can feel confident their needs are taken care of and won't have to call back about the same issue. That's the kind of care our clients and their customers count on.

Thank you, Shandal, for making every interaction count!

Check back tomorrow to meet the next member of our team!