02/16/2025
Current Rates (2/16/2025):
-Onsite labor: $80/hr
-Remote labor: $50/hr (Requires Remote Support subscription)
-Remote Support + EDR: $24/yr per machine
-Centralized Business-level computer security: $70/yr per machine
-Centralized Data Backup (Unlimited): $24/yr per machine
=================
FAQ:
[ May I purchase any of these services for my business? ]
No. We are residential-only. However, I do have recommendations if you are looking for a proper business-focused MSP.
[ What is an MSP? ]
MSP stands for "Managed Service Provider." Think of us as a business that not only repairs computers, but can also ensure that they stay protected and optimized for as long as possible.
[ Payment options? ]
We accept Paypal or cash for first-time customers. We can accept check for known/verified customers.
[ What does "Business-level security" entail? ]
Some, but not all features include: Antivirus, Firewall, Ransomware protection, Automatic Windows updates and security patches, security patches for known third-party software, VPN, we**am protection, USB protection, protection from known phishing/scam websites.
[ How "Unlimited" is this unlimited data backup? ]
There is no limit on how much data can be backed up per machine. I personally use this service for my own machines and can confirm that over 30 Terabytes of my data is currently backed up in the Cloud.
[ What the heck is EDR? ]
This is a long explanation, but worth knowing about.
"Endpoint Detection + Response" (EDR) is something you'll often have on a properly secured work computer and just never know the existence of, and often this is looked over for personal use as a result. However, with the evolution of modern scams and malware over time, it is important to have an EDR on your machine to tell us if any suspicious activity occurs.
Let me give a quick example on an event that happened back in 2024.
One of my clients had received a message from a friend of theirs asking them to "try out a new game." However, their friend's account was actually compromised, and the "game" the hacker in that friend's account sent was actually very sophisticated ransomware. The malware was both encrypted and locked behind a password, which is often used to make it unscannable by your average or even commercial-grade antivirus. My client typed in the password to unlock the program, thinking it was for a video game, which then proceeded to steal all of their personal data (passwords, credit card, etc) and upload it to the hacker.
Now, this particular malware would normally also destroy all of the client's files or lock them away (ransomware), but our security software prevented this (ransomware protection). Instead, the only thing that the malware could do was upload personal data and hide itself deep within the client system.
This is where the EDR comes in. When a program makes a change on the machine, the EDR reports it. Every change that program (ransomware) made, every file it created, was reversed because the EDR reported each and every time the malware did something, which allowed for one of our technicians to come in, find the file, and remove it.
