ListenTrust

ListenTrust ListenTrust is the leading bilingual call center for English and Spanish agent services. We create awesome experiences for our clients and their customers.

ListenTrust is the leading bilingual contact center for English and Spanish agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a client’s brand. Headquartered in Portland, Maine and operating in Mexico, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit fundraising, customer service and lead generation, whether by phone, email, chat or text. Additionally, ListenTrust provides campaign planning, script development and production services in both English and Spanish. With a focus on measurement, training and sales psychology, we create positive interactions with your customers to maximize revenue, and convert your customers into brand advocates. For more information about ListenTrust, please visit ListenTrust.com

We’ve found the Rx for your operational Dx. 🩺Your contact center doesn’t just handle customer problems. It shows you whe...
09/29/2026

We’ve found the Rx for your operational Dx. 🩺

Your contact center doesn’t just handle customer problems. It shows you where they start, where revenue is leaking, and what needs to be fixed.

Here are five signals worth diagnosing: https://bit.ly/4x08daH

That awkward moment when you call customer support and their script sounds exactly like every competitor’s. 🫢Your custom...
09/24/2026

That awkward moment when you call customer support and their script sounds exactly like every competitor’s. 🫢

Your customers can tell when agents are just reading lines.

The right call center partner trains agents to think, adapt, solve problems, and sound like a true extension of your brand.

See how ListenTrust measures up to level you up: https://bit.ly/4baNfxm

Black Friday through Christmas isn’t the whole holiday rush.For many Hispanic consumers, the shopping season starts earl...
09/21/2026

Black Friday through Christmas isn’t the whole holiday rush.

For many Hispanic consumers, the shopping season starts earlier and lasts longer:

Some begin shopping as early as July or August
51% always compare prices before buying
43% plan to spend more than last year
Three Kings Day extends gifting through January 6

Is your bilingual support team prepared for the full season? https://bit.ly/4g1nulE

Your call center can expose problems across your entire operation:→ Order-status calls = Weak delivery communication→ “N...
09/17/2026

Your call center can expose problems across your entire operation:

→ Order-status calls = Weak delivery communication
→ “Not as described” returns = Inaccurate product positioning
→ Repeat contacts = Unresolved issues
→ Frequent transfers = Unclear ownership
→ Refund confusion = Complex policies

Learn how to read the signals and protect your revenue: https://bit.ly/4x08daH

From kitchenware to fitness gear, your customers expect support however they choose to reach out.📞 Phone💻 Email📲 Text💬 C...
09/16/2026

From kitchenware to fitness gear, your customers expect support however they choose to reach out.

📞 Phone
💻 Email
📲 Text
💬 Chat
📱 Social media

ListenTrust provides 24/7 bilingual support across every channel, helping online and brick-and-mortar retailers deliver a consistent customer experience.

Meet your customers where they are: https://bit.ly/3MdCOPW

It’s official: Your customers are auditing your business with every call.Long hold times, repeat contacts, and frequent ...
09/14/2026

It’s official: Your customers are auditing your business with every call.
Long hold times, repeat contacts, and frequent transfers can reveal bigger problems across your operations.

The 2026 Commercial Call Center Guide shows you how to read the signals, trace them to the source, and fix what’s driving them.

Peep the guide: https://bit.ly/4x08daH

Today, we remember the lives lost on September 11 and honor the courage of the first responders, families, and communiti...
09/11/2026

Today, we remember the lives lost on September 11 and honor the courage of the first responders, families, and communities forever changed by that day.

We stand together in remembrance and will never forget.

🔥 Imagine setting a $2.8 trillion opportunity on fire. That’s what happens when you ignore the 68 million Hispanic consu...
09/10/2026

🔥 Imagine setting a $2.8 trillion opportunity on fire. That’s what happens when you ignore the 68 million Hispanic consumers living in the U.S.

Their holiday season extends through Three Kings Day, and 43% plan to spend more this year.

Is your bilingual team ready for the demand?

Check the data: https://bit.ly/4g1nulE

Don’t let November be the month you discover your bilingual team is understaffed.With 4–6 weeks needed to properly train...
09/07/2026

Don’t let November be the month you discover your bilingual team is understaffed.

With 4–6 weeks needed to properly train agents, waiting can quickly lead to:

Longer hold times
More abandoned calls
Burned-out agents
A drop in service quality

See how to close the gap before the holiday rush begins: https://bit.ly/464k63v

Your patients' needs don’t just arise during business hours.A medication question before breakfast, an appointment reque...
09/03/2026

Your patients' needs don’t just arise during business hours.

A medication question before breakfast, an appointment request after work, or a schedule change on Sunday can all leave patients waiting for answers they need.

ListenTrust provides 24/7support to keep your practice responsive and your patients cared for whenever they reach out:https://bit.ly/3YUIZM3

Address

PO Box 61
Westbrook, ME
04039

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