ListenTrust

ListenTrust ListenTrust is the leading bilingual call center for English and Spanish agent services. We create awesome experiences for our clients and their customers.

ListenTrust is the leading bilingual contact center for English and Spanish agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a client’s brand. Headquartered in Portland, Maine and operating in Mexico, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, M

exico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit fundraising, customer service and lead generation, whether by phone, email, chat or text. Additionally, ListenTrust provides campaign planning, script development and production services in both English and Spanish. With a focus on measurement, training and sales psychology, we create positive interactions with your customers to maximize revenue, and convert your customers into brand advocates. For more information about ListenTrust, please visit ListenTrust.com

Our power is in our people.🎓 Fun Fact: Our bilingual agents are all graduates of ListenTrust University, our comprehensi...
06/05/2026

Our power is in our people.

🎓 Fun Fact: Our bilingual agents are all graduates of ListenTrust University, our comprehensive training program with classes on:

🦸🏽‍♀️ Engaging customers with empathy
🦸🏽‍♀️ Closing sales
🦸🏽‍♀️ Delivering best-in-class service

See how our commitment to agent training benefits your ROI: https://bit.ly/4l5gbds

Poor CX does not just frustrate customers.It costs you.See where missed calls, long waits, and unclear answers may be co...
06/04/2026

Poor CX does not just frustrate customers.

It costs you.

See where missed calls, long waits, and unclear answers may be costing you: https://bit.ly/4u6lqN4

We had a discovery call with a company that shared a frustrating experience they had with not one, but two Fortune 500 s...
06/03/2026

We had a discovery call with a company that shared a frustrating experience they had with not one, but two Fortune 500 support teams.

Long story short: they got stuck talking to an AI/chatbot with no way of reaching a person.

It sounded like a never-ending nightmare, and that's why we approach AI and CX differently.

Here is how we help organizations avoid this issue: https://bit.ly/4eidrZ1

How do you know it’s time to hire more staff or outsource your contact center?We did the math to see how businesses save...
06/02/2026

How do you know it’s time to hire more staff or outsource your contact center?

We did the math to see how businesses save 40-60% on operational costs: https://bit.ly/4aWWSQt

The right customer conversation can do more than solve a problem.It can confirm a booking, protect a sale, recommend the...
06/01/2026

The right customer conversation can do more than solve a problem.

It can confirm a booking, protect a sale, recommend the right upgrade, and keep customers coming back.

At ListenTrust, our 24/7 bilingual agents are trained to support, upsell, cross-sell, and drive revenue with care.

Book a demo to see how we support your growth: https://bit.ly/3YylV4Z

Scaling healthcare CX shouldn’t come at the cost of quality. Nearshore support helps you scale while maintaining consist...
05/29/2026

Scaling healthcare CX shouldn’t come at the cost of quality. Nearshore support helps you scale while maintaining consistency:

✅ Extend coverage during peak hours
✅ Reduce hold times and missed calls
✅ Support multilingual patient populations
✅ Maintain consistency across locations

See how it works: https://bit.ly/4q75KqO

A growing healthcare brand had demand, but not consistency. Their offshore call center struggled to build trust or conve...
05/28/2026

A growing healthcare brand had demand, but not consistency.

Their offshore call center struggled to build trust or convert at the level they needed.

With a nearshore solution, they created a more consistent experience, improved engagement, and turned more inquiries into booked appointments.

See how it worked: https://bit.ly/4n01t8t

Don’t let today’s problems become tomorrow’s bad review. Real-time guest feedback helps you catch problems early, stay a...
05/27/2026

Don’t let today’s problems become tomorrow’s bad review.

Real-time guest feedback helps you catch problems early, stay aligned with expectations, and take action before it impacts your reputation.

See how to stay ahead: https://bit.ly/3U6fwfd

Running a support team with manual processes? That’s where costs start to add up. Without the right training and systems...
05/26/2026

Running a support team with manual processes? That’s where costs start to add up.

Without the right training and systems in place, you could be spending 40-60% more than an outsourced solution.

Here’s what to know before it impacts your bottom line: https://bit.ly/3W91evd

This Memorial Day, we pause to remember and honor those who gave their lives in service. We’re grateful for their sacrif...
05/25/2026

This Memorial Day, we pause to remember and honor those who gave their lives in service.

We’re grateful for their sacrifice and the freedoms it protects. Today is a reminder to reflect, remember, and show our appreciation.

Address

PO Box 61
Westbrook, ME
04039

Alerts

Be the first to know and let us send you an email when ListenTrust posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to ListenTrust:

Share