PatientWorks Corporation

07/06/2025

PatientWorks Launches Strategic Partner Program to Expand Reach of Patient Self-Service Solutions

PatientWorks, a pioneering leader in patient self-service solutions for the healthcare industry, today announced the official launch of its new, formalized Partner Program. This strategic initiative is designed to foster robust collaborations with referral partners, reseller partners, and Independent Software Vendor (ISV) partners, significantly expanding the availability and integration of PatientWorks’ innovative solutions across the healthcare ecosystem.

PatientWorks is actively seeking dynamic companies that consult with healthcare providers, or sell products and services into the healthcare industry, and are eager to enhance their offerings by providing cutting-edge patient self-service solutions to their clients. This program offers a unique opportunity for partners to add significant value, generate new revenue streams, and strengthen their position as trusted advisors in the rapidly evolving healthcare landscape.

The PatientWorks Partner Program is structured to empower a diverse range of partners:

Referral Partners: Ideal for consultants, advisory firms, or businesses with established relationships in healthcare that wish to recommend PatientWorks’ proven solutions to their clients. Referral partners can introduce their network to PatientWorks, enabling their clients to benefit from enhanced patient experiences and operational efficiencies, while creating a new value-add service.
Reseller Partners: Designed for companies that directly sell technology solutions or services to healthcare providers. Reseller partners can offer PatientWorks’ comprehensive suite of patient self-service tools along with their existing portfolios, expanding their product offerings and providing a more complete solution for their clients’ needs, from patient check-in kiosks to mobile pre-registration and payment processing.

ISV Partners: Tailored for software companies seeking to enhance their existing applications with robust patient self-service functionalities. ISV partners can leverage PatientWorks’ powerful integration engine to embed advanced features like appointment reminders, self-scheduline of appointments, mobile check-in, kiosk check-in, seamless queue management, EMR integrations, electronic forms management, and secure payment processing directly into their platforms, creating a more comprehensive and competitive product.

“We are incredibly excited to launch our new Partner Program to expand the implementations of our solutions by teaming with experts in the industry” says Larry Haworth, CEO. “We recognize the immense value that a strong partner network brings. By collaborating with leading consultants, resellers, and ISVs, we can collectively empower more healthcare organizations to adopt innovative self-service technologies that improve patient satisfaction, streamline operations, and drive efficiency.”

PatientWorks’ solutions are already helping healthcare providers nationwide to:

Automate patient registration and check-in processes, reducing wait times and administrative burden.

Enhance patient engagement through intuitive self-service kiosks and mobile applications.

Streamline co-pay collection and secure payment processing, ensuring PCI and EMV compliance.

Integrate seamlessly with major Electronic Medical Record (EMR) systems (MEDITECH, Cerner, Epic, Allscripts, NextGen, eClinicalWorks) for accurate data flow.

Improve patient flow and provide clear communication, with queue management including advanced wayfinding solutions.

This enhanced Partner Program provides partners with the resources, support, and collaborative opportunities needed to successfully deliver these transformative solutions. PatientWorks is committed to working closely with its partners to ensure mutual growth and continued success in addressing the critical needs of modern healthcare.

Companies interested in learning more about the PatientWorks Partner Program and exploring collaboration opportunities are encouraged to visit the PatientWorks website or contact our partnership team directly.

05/26/2025

From Chaos to Calm: The Unbelievable Transformation of Patient Registration

Have you ever walked into a healthcare facility and felt an immediate sense of dread? The long lines, the clipboards of paperwork, the whispered frustrations, the sheer amount of time wasted before you even saw a clinician? We've all been there. It's a stark reality that, for too long, the patient registration process has been a significant source of friction and dissatisfaction. 😧

𝗕𝘂𝘁 𝘄𝗵𝗮𝘁 𝗶𝗳 𝗜 𝘁𝗼𝗹𝗱 𝘆𝗼𝘂 𝘁𝗵𝗮𝘁 𝗿𝗲𝗮𝗹𝗶𝘁𝘆 𝗶𝘀 𝗿𝗮𝗽𝗶𝗱𝗹𝘆 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗮 𝗿𝗲𝗹𝗶𝗰 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗮𝘀𝘁?

At PatientWorks, we've witnessed firsthand the profound, almost magical, transformation that patient self-service registration solutions are bringing to healthcare organizations across the globe. It's not just an improvement; it's a paradigm shift.

𝗧𝗵𝗲 "𝗕𝗲𝗳𝗼𝗿𝗲": 𝗔 𝗙𝗮𝗺𝗶𝗹𝗶𝗮𝗿 𝗙𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻

𝗟𝗲𝘁'𝘀 𝗽𝗮𝗶𝗻𝘁 𝗮 𝗽𝗶𝗰𝘁𝘂𝗿𝗲 𝗼𝗳 𝘁𝗵𝗲 "𝗯𝗲𝗳𝗼𝗿𝗲."

𝗧𝗵𝗲 𝗪𝗮𝗶𝘁𝗶𝗻𝗴 𝗥𝗼𝗼𝗺 𝗢𝗿𝗱𝗲𝗮𝗹: Patients arriving early, only to wait in a queue just to begin the check-in process.

𝗣𝗮𝗽𝗲𝗿𝘄𝗼𝗿𝗸 𝗣𝗮𝗹𝗼𝗼𝘇𝗮: Endless forms, repetitive questions, deciphering messy handwriting, and the inevitable data entry errors.

𝗦𝘁𝗿𝗲𝘀𝘀𝗲𝗱 𝗦𝘁𝗮𝗳𝗳: Front desk teams juggling phone calls, in-person check-ins, insurance queries, and often acting as the first point of contact for patient frustration.

𝗗𝗲𝗹𝗮𝘆𝗲𝗱 𝗖𝗮𝗿𝗲: Every minute spent on administrative tasks is a minute delayed in accessing actual care.

𝗣𝗼𝗼𝗿 𝗙𝗶𝗿𝘀𝘁 𝗜𝗺𝗽𝗿𝗲𝘀𝘀𝗶𝗼𝗻𝘀: The very first interaction a patient has with your facility can set a negative tone for their entire visit.

We've seen clinics where wait times for registration alone stretched to 20-30 minutes, leading to appointment delays, increased no-shows, and a palpable sense of anxiety among patients.

𝗧𝗵𝗲 "𝗔𝗳𝘁𝗲𝗿": 𝗔 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀, 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲

Now, imagine this:

This isn't a pipe dream. This is the "after" picture for organizations that have embraced modern patient self-service registration.

𝗭𝗲𝗿𝗼 𝗪𝗮𝗶𝘁 𝗧𝗶𝗺𝗲𝘀 𝗳𝗼𝗿 𝗖𝗵𝗲𝗰𝗸-𝗜𝗻: Patients arrive, quickly confirm their appointment via a kiosk, tablet, or even their own smartphone, and are ready in seconds.

𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗗𝗮𝘁𝗮 𝗖𝗮𝗽𝘁𝘂𝗿𝗲: Pre-registration from home, digital forms, and automatic data validation reduce errors and streamline information gathering.

𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗦𝘁𝗮𝗳𝗳: Front desk teams are freed from repetitive tasks, allowing them to focus on high-value patient interactions, complex queries, and truly enhancing the patient experience.

𝗙𝗮𝘀𝘁𝗲𝗿 𝗔𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗖𝗮𝗿𝗲: Reduced administrative overhead means patients move through the system more efficiently and receive care sooner.

𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗙𝗶𝗿𝘀𝘁 𝗜𝗺𝗽𝗿𝗲𝘀𝘀𝗶𝗼𝗻𝘀: A smooth, professional, and modern check-in process immediately signals efficiency and patient-centricity.

Organizations can achieve a much as a 70% reduction in check-in times and an 85% increase in patient satisfaction scores directly attributable to the implementation of self-service solutions. Would you like to achieve a 40% decrease in administrative costs with a 30% increase in revenue collection?

𝗜𝘁'𝘀 𝗠𝗼𝗿𝗲 𝗧𝗵𝗮𝗻 𝗝𝘂𝘀𝘁 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆; 𝗜𝘁'𝘀 𝗔𝗯𝗼𝘂𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲

Patient self-service isn't just about implementing a new piece of tech. It's about fundamentally rethinking the patient journey, empowering individuals, and optimizing your operational efficiency. It's about moving from a reactive, chaotic "before" to a proactive, calm "after."

𝗪𝗵𝗮𝘁'𝘀 𝘆𝗼𝘂𝗿 "𝗯𝗲𝗳𝗼𝗿𝗲" 𝗮𝗻𝗱 "𝗮𝗳𝘁𝗲𝗿" 𝘀𝘁𝗼𝗿𝘆?

I'd love to hear about your experiences with patient registration – the good, the bad, and the transformative.

If you're still stuck in the "before," let's talk about how a tailored patient self-service solution can help you write your own powerful "after." Make a comment or email us at [email protected].

03/28/2025

Frederick Health Finds Seamless Patient Flow with PatientWorks Queue Management

Frederick Health, a leading healthcare provider in Maryland, faced a critical challenge: their existing queue management system was scheduled for discontinuation at the end of 2024. Frederick Health needed a robust, reliable, and integrated solution, and they needed it quickly.

https://www.linkedin.com/posts/larryhaworth_digitalhealth-patientexperience-healthcareinnovation-activity-7311413914519359489-db5V?utm_source=share&utm_medium=member_desktop&rcm=ACoAAABkCxEBigL4yb3wldQdTWqxkf9-Nt1yIK8

03/24/2025

Beyond Slogans: Shifting the Healthcare Conversation from "Again" to "Forward"

We've heard the rallying cries: "Make America Healthy Again" (MAHA). The sentiment is clear – a desire for a healthier nation. But what if we shifted our focus from a nostalgic "again" to an actionable "now"? What if we aimed to "Make Affordable Healthcare Again" (MAHA), understanding that true health is inextricably linked to accessibility and affordability?

Read the full article at
https://www.linkedin.com/feed/update/urn:li:ugcPost:7309951119701524481/

03/22/2025

Revolutionizing Healthcare: Optimizing Revenue, Operations, and Patient Satisfaction at Every Touchpoint

https://www.linkedin.com/pulse/revolutionizing-healthcare-optimizing-revenue-patient-larry-haworth-il5oc/

03/09/2025

Missed Appointments = Missed Care, Missed Revenue and Underutilized Resources.

https://www.linkedin.com/posts/larryhaworth_digitalhealth-patientexperience-healthcareinnovation-activity-7304589084528676865-uV__?utm_source=share&utm_medium=member_desktop&rcm=ACoAAABkCxEBigL4yb3wldQdTWqxkf9-Nt1yIK8

02/18/2025

https://www.prlog.org/13062550-patientworks-partners-with-prsonas-with-ihealthassist-ai-avat.html

Read the full press release regarding the partnership with iHealthAssist from PRSONAS

02/18/2025

PatientWorks has partnered with iHealthAssist from PRSONAS to add AI Avatar interactions to its self-service kiosk solutions

✨PatientWorks is proud to announce that we have partnered with iHealthAssist AI Avatar Concierge powered by PRSONAS to make it part of our patient self-service solutions. This innovative addition empowers patients with enhanced self-service capabilities, making their hospital visits smoother and...

02/01/2025

How Patient Self Service Solutions Improve the Patient Journey

https://www.linkedin.com/posts/larryhaworth_patientexperience-digitalhealth-kiosks-activity-7291529957221011456-tJ0f?utm_source=share&utm_medium=member_desktop

09/24/2024

https://www.patientworks.com/1608-2/

PatientWorks implements Queue Management Solution at Florida Dept of Health

08/19/2024

🔍 𝗘𝘅𝗽𝗹𝗼𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗨𝗻𝗱𝗲𝗿𝘂𝘁𝗶𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗣𝗼𝗿𝘁𝗮𝗹𝘀 𝗶𝗻 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲

In the digital age, one would expect the healthcare industry to be at the forefront of technology adoption. However, a surprising trend has emerged - the underutilization of patient portals for scheduling and checking in for appointments.

Patient portals offer a wealth of benefits, from easy access to medical records to direct communication with healthcare providers. Yet, many patients are opting for browser-based applications that do not require registration or password sign-in.

Why is this happening? The answer lies in the 𝐬𝐢𝐦𝐩𝐥𝐢𝐜𝐢𝐭𝐲 𝐚𝐧𝐝 𝐜𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐜𝐞 these applications offer. No need to remember another username or password. No need to navigate through complex portal interfaces. Just open a browser, schedule an appointment, and you're done.

While patient portals offer more comprehensive services, the low utilization rates indicate a need for a more user-friendly approach. It's a reminder that in the world of healthcare technology, 𝒆𝒂𝒔𝒆 𝒐𝒇 𝒖𝒔𝒆 𝒊𝒔 𝒋𝒖𝒔𝒕 𝒂𝒔 𝒊𝒎𝒑𝒐𝒓𝒕𝒂𝒏𝒕 𝒂𝒔 𝒇𝒖𝒏𝒄𝒕𝒊𝒐𝒏𝒂𝒍𝒊𝒕𝒚.

As we move forward, let's strive to make healthcare technology not just powerful, but also accessible and easy to use. Because at the end of the day, technology should make our lives easier, not more complicated.

07/19/2024

Today’s global Crowdstrike outage serves as a stark reminder for healthcare providers to prioritize downtime solutions. These safeguards ensure seamless operations even during unexpected disruptions. To learn more about our downtime solutions, reach out to Norman Snidow, VP Sales, at [email protected] or visit our website: https://www.patientworks.com/

Self-Service Kiosks and Mobile Check-in Solutions. Check-in from anywhere. Reduce costs and improve satisfaction. (858) 625-2901