03/18/2020
PSA from the store manager of this Sprint store. We are limiting the amount of people in our doors for the safety of our employees and our customers and to follow the recommendations of the experts from the CDC and the white house and our senior Sprint leadership. Please please use all the self service options available to you such as MySprint APP for both android or IOS and the Sprint.com website. Sprint is running extra incentives online to everyone during this difficult time. Our doors remain open because we know the responsibility we have to our community for those is dire situations and specially to our true heroes right now, our doctors, nurses, police officers, medical staff, emergency responders, delivery personnel, restaurant workers, grocery store workers, gas station workers, and shipping company workers, and those that are in dire need of a working phone in order to prevent being without a lifeline. Our customer service line is open to everyone 1-800-211-4727. Bill payments can also be made through the app and through the customer service line by dialing *3 from your sprint phone. Account reviews can be completed through our customer service line as well any billing inquiries you might have. Any questions please call our store 301-620-4392. Under normal circumstances we would not ask you to go the route of self service or customer care, but we are trying to do our best to do our part to prevent further spread of the COVID-19.
We have had customers in our doors with symptoms and still choosing to come in and exposing themselves to more ailments and exposing our customers and employees to their sickness. During this time we all need to come together and look out for each other. Please consider that our employees also have kids, spouses, parents, and family to go home to and we are doing our part to stay home if we present with any symptoms as minor as they may be and cleaning our store all day every day to keep our customers safe as well. I just ask that we all think about the workers that still have to be customer facing like us and if you are sick or have a loved one that was quarantined, presenting symptoms even if you don’t present with any that, you follow the recommendation of the experts, the CDC and the president to stay home.
Our store hours at the remaining open Sprint locations including ours is, Monday through Saturday from 11am to 6pm. Sunday from 12pm to 5pm. If you are in need of a dire phone repair please call ahead so we can make sure we have the part and we will help triage some things over the phone. Our store number is 301-620-4392.
I know that this situation is difficult, disruptive, and changing quickly. I just want to extend my gratitude for your understanding, your patience, and your willingness to take all these things into consideration to help keep yourself, your family, loved ones, our customers, and our team safe and out of harms way in this situation.
Shop for cell phones & wireless calling plans from Sprint. Switch to Sprint today and find great deals on unlimited data plans for the whole family.