09/01/2026
Great software deserves great support, so we rebuilt ours.
At Rentvine, we believe support is apart of the product. That's why we're rolling out a new customer support experience built around one goal: getting property managers real answers, fast.
Here's what's new:
• In-product support: search our knowledge base, ask Vinnie (our AI assistant), or connect with a live rep, all without leaving Rentvine.
• A dedicated phone line: call in and get triaged straight to the right person.
• 24/7 knowledge base: full self-serve access to our help articles anytime you need them.
• Email support: for when you'd rather write it out.
Our target across the board: under 35 minutes for a response. That's the standard our team is holding itself to, not just for this launch, but going forward.
We listen. We care. We deliver. Support isn't just a service here, it's a promise.
Learn more about our new process https://hubs.li/Q04t_J600