Direct Communications Utah

Direct Communications Utah 100% Pure Fiber. No gimmicky pricing or surprise bills Simply the Fastest, most reliable high-speed Internet Provider in Eagle Mountain. No caps. No throttling.

No limits. 2 Gig fully symmetrical fiber optic speeds. Upload speeds matter. The fastest, most reliable Internet in Eagle Mountain. Only Directcom provides 100% PURE fiber optic cable straight to your home. We are your LOCAL fiber provider. 2 Gig fully-symmetrical fiber optic speeds now available. Direct Communications was awarded the 2010 Best Business of the Year by the Lehi Area Chamber of Commerce for our commitment to enhancing the quality of life for residents in Eagle Mountain.

09/22/2026

Service update:

We are continuing to work urgently to fully resolve the matter behind the service interruption for our customers. As of Monday afternoon, internet service availability is restored. We are working with third-party cybersecurity specialists to look into what happened and identify steps we can take to help address this matter and prevent something similar from happening again. We will continue to share updates as these efforts continue.

We sincerely apologize for the disruption, and we appreciate your patience as we work to ensure uninterrupted service for our customers.

We ask customers who are still experiencing issues to power cycle their router by unplugging it from power, waiting about 30 seconds, and plugging it back in.

If you factory reset your router during the outage, your router will need to be set up again before your Wi-Fi will work normally.

09/21/2026

Unfortunately, although service was stabilized briefly last night, you will have noticed the Internet going in and out throughout today. Service is currently down again as we continue to battle this attack on our network.

Tomorrow, our Eagle Mountain office will be temporarily closed to the public until service is restored. Right now, our full attention and resources are all being focused on restoring service as quickly as possible. Our customer service and tech support phone lines will also be unavailable because this ongoing situation has affected Internet and phone service at our own offices.

We are fully aware how disruptive and frustrating this prolonged outage has been for all of Eagle Mountain, and we thank you for your continued patience.

We will continue posting updates here whenever we have new information.

Our business office and tech support lines will reopen once service has been restored.

09/20/2026

Service Update

Our upstream provider has implemented a fix that has restored stability to the network. However, we are aware that some customers may still be experiencing slower-than-normal speeds or other performance issues.

We ask customers who are still experiencing issues to power cycle their router by unplugging it from power, waiting about 30 seconds, and plugging it back in.

If you factory reset your router during the outage, your router will need to be set up again before your Wi-Fi will work normally.

Our engineering team will continue monitoring the network closely to make sure service remains stable.

We know this outage caused a significant disruption, and we appreciate your patience while our team and upstream providers worked to resolve the issue.

Thank you for being a Direct Communications customer.

09/19/2026

Service Outage Update

We want to provide a more direct update regarding the service issues affecting Eagle Mountain.

Over the past several days, our network has experienced significant instability related to unusually high volumes of traffic consistent with a distributed denial-of-service, or DDoS, attack. This has also impacted connectivity through our upstream network providers and has resulted in periods of slow speeds, packet loss, and complete service outages.

At this time, the outage is affecting customers throughout Eagle Mountain.

Our engineering team has been working continuously with our upstream providers to isolate the affected traffic, protect the network, and restore stable service. Because this involves traffic outside of our local network as well as coordination with multiple providers, restoration has taken longer than we would normally expect.

We understand how disruptive this has been, especially for customers who rely on their connection for work, school, communication, and other essential services. We also understand the frustration caused by repeated interruptions and limited updates.

At this time, we do not have a confirmed estimate for full restoration. We do not want to provide an estimated time until we are confident it is accurate.

Our teams will continue working until service is fully stabilized, and we will provide additional updates as soon as we have confirmed information to share.

Thank you for your patience and understanding while we work through this issue.

09/19/2026

Service Update 15:03

The current service outage is affecting customers throughout Eagle Mountain.

At this time, we do not have any additional updates to share. Our engineering team continues working with our upstream providers to restore service as quickly as possible.

We will provide another update as soon as we have new information. Thank you for your continued patience.

09/19/2026

Service Update 13:01

Service remains significantly impacted. Some customers are currently without service, while others may be experiencing little to no usable speed.

Our engineers continue to work around the clock with our upstream providers to resolve the issue and restore stable service.

We understand how disruptive this ongoing issue has been and appreciate your continued patience. We will provide another update as soon as we have additional information.

09/19/2026

Service Update 12:25

At approximately 11:23 AM, we experienced another drop in service.

Our engineers are continuing to work around the clock with our upstream providers to identify and resolve the ongoing issue and restore stable service.

We know these continued disruptions are frustrating, and we appreciate your patience while our teams work toward a resolution.

We will provide another update as soon as additional information becomes available.

09/19/2026

Service Update 00:59

At approximately 23:04, we experienced another drop in service. Service began to stabilize again around 00:25 and has remained stable since that time.

Our engineering team has been working continuously since Thursday with our upstream providers to identify and resolve the underlying issue.

We will continue working through the night and closely monitoring the network. We appreciate everyone’s patience and will provide another update as soon as we have additional information.

09/19/2026

Service Update 17:19
Since approximately 16:19, we have been seeing stable service across the network following changes made by our engineering team and upstream providers.
We are continuing to closely monitor network performance to ensure service remains stable.
Thank you for your patience while our team continues working through this issue. We will provide additional updates if anything changes.

09/18/2026

We apologize for being unable to answer phone calls at the moment. Our front office phone and billing systems are currently down due to the Internet outage.

Address

3726 Campus Drive
Eagle Mountain, UT
84005

Opening Hours

Monday 7:30am - 5pm
Tuesday 7:30am - 5pm
Wednesday 7:30am - 5pm
Thursday 7:30am - 5pm
Friday 7:30am - 5pm

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