Direct Communications Utah

08/03/2026

Direct Communications Recognized for Award-Winning Customer Service

July 31, 2026, Eagle Mountain, Utah. Direct Communications Recognized for Award-Winning Customer Service. We’re excited to share that Direct Communications was named to the LiveHelpNow Challenge list for outstanding customer service for the month of July 2026. LiveHelpNow reviewed customer service performance from more than 10,000 client companies, and our Directcom team ranked among the top performers. We’re proud of our local customer service and support teams for the work they do every day to help our customers....

Direct Communications was recognized by LiveHelpNow for award-winning customer service and ranked among more than 10,000 companies.

07/23/2026

Direct Communications offices will be closed on July 24 to commemorate Pioneer Day.

06/29/2026

Direct Communications offices will be closed on Friday, July 3rd, to observe the July 4th holiday. 🇺🇸

06/28/2026

Wondering if that Paymentus billing reminder is legit?

We have heard from several customers this weekend asking whether recent payment reminder emails and texts from Paymentus are legitimate.

Yes, the reminder email and text sent this weekend were legitimate. These will be sent on the 28th of each month.

Paymentus is the secure payment partner that Direct Communications uses for online bill payments. We moved to Paymentus in November 2024, but this is a new reminder automation, so it may be the first time some customers have received this particular type of reminder email or text.

This email came from the paymentus address [email protected] and will likely show your Direct Communications account number. If you received this email reminder, the purpose was simply a courtesy reminder to let you know that your account still had a balance due for the current month—we want to avoid any disruption in your service experience.

Please note: even if you are enrolled in AutoPay, you may still receive a payment reminder if your scheduled AutoPay date is after your bill due date. The reminder does not necessarily mean your AutoPay has failed. It is simply letting you know that there was still an amount due at the time the reminder was sent.

If you ever feel unsure about a payment email, we recommend going directly to our official website, directcomfiber.com, to securely access your billing account, instead of clicking links in an email. Best practice is just to never click on links in any emails anyway.

We also encourage you to call our local customer care team at 801-789-2800 if you ever have questions about the legitimacy of an email or would like us to confirm your account status.

For those who reached out, thank you for being cautious and for checking with us.

Sincerely,
Your Direct Communications Team
801-789-2800
directcomfiber.com

06/10/2026

2026 is a good year - happy to celebrate Eagle Mountain, City 30-year anniversary, as well as our own 20-year anniversary in Eagle Mountain,. Plus, it's the 250th anniversary of the USA. Here's to celebrating our past and building an even brighter future together.

06/05/2026

Congratulations to Cynthia Guzman, the winner of our Pony Express Days Smart TV Giveaway!

Thank you to everyone who stopped by our booth or office and visited with us last week during Pony Express Days. We always love this opportunity to connect with so many of our customers during this annual celebration.

Enjoy your new Smart TV, Cynthia!

06/04/2026

Another great Pony Express Days parade is in the books!

We had a blast seeing familiar faces along the parade route, handing out shirts and footballs, and celebrating with our Eagle Mountain neighbors.

For 20 years, we've been proud to keep Eagle Mountain connected.
Thanks for making Pony Express Days one of our favorite traditions.

06/04/2026

So much fun at the Pony Express Days parade. And the new route was very convenient. We loved seeing so many Eagle Mountain families along the parade route.