08/26/2026
When Should You Hire an Internal IT Person?
A question I hear often is: “When should we hire an IT person?”
As a company grows, IT becomes more complex. More users. More devices. More cybersecurity and compliance requirements. More systems to manage.
Eventually, leadership starts looking at the IT budget and asks, “Should we just hire our own internal IT person?”
This is where companies can get into trouble.
Hiring a help desk technician or systems administrator can solve immediate needs like password resets, laptop issues, printers, and user support. But when that person is consumed by day-to-day tickets, who is thinking about:
• Cybersecurity
• Business continuity
• Disaster recovery
• Technical debt
• AI adoption
• Long-term IT strategy
A better approach for many growing organizations is to separate strategic IT leadership from day-to-day IT support.
Bring in a strategic IT leader who understands your business, aligns technology with your goals, and builds the roadmap.
Then leverage an MSP to handle the operational side, including monitoring, security, support, and project ex*****on.
The real question isn't simply:
“Should we hire an internal IT person?”
It's:
“What does our business need IT to accomplish, and who is accountable for making that happen?”
The right IT structure should give your business both strategic direction and reliable day-to-day support.