Moneypenny USA

Moneypenny USA The leading customer conversations partner to businesses across the US and UK. Bilingual operators available!

From VoiceNation
"Focus on your growing your business, and leave the phone calls to us. Offering the best in 24/7 live answering services for entrepreneurs and businesses of all sizes.

What’s the real ROI of a customer conversation?It’s not simply how quickly a call was answered or how many conversations...
09/23/2026

What’s the real ROI of a customer conversation?

It’s not simply how quickly a call was answered or how many conversations took place. It’s what happened next.

In his latest article for Fast Company, our CEO Eric Schurke explores why businesses need to look beyond activity metrics and start measuring the outcomes customer conversations create, from qualified leads and booked appointments to stronger relationships and customer retention.

Read the full article > https://hubs.la/Q04y7j6R0

📣 We’re hiring in Atlanta!Join us at the Moneypenny Job Fair and discover what it’s like to be part of our team. We’re h...
09/17/2026

📣 We’re hiring in Atlanta!

Join us at the Moneypenny Job Fair and discover what it’s like to be part of our team. We’re hiring Receptionists, and no previous receptionist experience is needed, just great communication skills and a willingness to learn.

Come meet the team, learn more about the role, and you may even interview on the spot!

📅 September 22
📍 Moneypenny HQ, Duluth, GA

Ready for your next career move? Register for the job fair here: https://hubs.la/Q04xMB1v0

09/15/2026

Bad customer service costs the UK economy £28 billion a year.

In our latest episode of Unchartered Territory, Jesper With-Fogstrup is joined by Jo Causon, CEO of the Institute of Customer Service, and Wendy Swash, COO of Moneypenny.

They discuss why service is an investment, not a cost, and why the businesses getting it right are seeing a real financial return.

We discuss:
• The £28 billion cost of bad customer service
• Why customer experience and profit are directly linked
• Moneypenny's approach to hiring for attitude, not CV
• Where AI is helping, and where it still falls short
• The campaign fighting to protect frontline workers from abuse

Watch the full episode here 👇

YouTube: https://hubs.la/Q04xzNng0
Spotify: https://hubs.la/Q04xzNpX0

09/08/2026

🎙️ New episode

Are we changing the way we work faster than we're changing the way we lead?

Plus, we find out why food might have more to do with performance than you think. 👀

Watch the full episode 👇
Spotify: https://hubs.la/Q04wP6060
YouTube: https://hubs.la/Q04wP5-g0

08/26/2026

They told him he'd kill somebody.

In 1987, John Stapleton wanted to sell fresh soup in a carton, in the chiller. Food scientists said it would poison people. Retail experts said the big supermarkets would never give a new brand chiller space.

He built the category anyway, and scaled New Covent Garden Soup Co. to over £20m in revenue before a successful exit.

In our latest episode of Unchartered Territory, Jesper With-Fogstrup sits down with John Stapleton to talk about ignoring the experts, the Waitrose meeting that changed everything, and why he believes success is a lousy teacher.

Watch the full episode here 👇

YouTube: https://hubs.la/Q04vlPCd0
Spotify: https://hubs.la/Q04vlQGC0

08/25/2026

What if trust was the most valuable line on your balance sheet?

In our latest episode of Unchartered Territory, Jesper With-Fogstrup sits down with Adrian Blair, CEO of Trustpilot.

From Google and Spotify to scaling Just Eat into a FTSE 100 company, Adrian shares why trust isn't just a virtue, it's an asset, and how AI is changing the way we build it.

We discuss:
• The three ingredients of trust
• High-trust vs low-trust societies
• Why AI could make trust more important than ever
• Leading with authenticity
• The one rule Adrian never breaks when hiring

Watch the full episode here 👇

Spotify: https://hubs.la/Q04vhNQJ0
YouTube: https://hubs.la/Q04vhDsV0

What a great morning at the Gwinnett Chamber's Moxie Awards! 🎉Huge congratulations to our own Ela Bayraktar, who was nom...
08/12/2026

What a great morning at the Gwinnett Chamber's Moxie Awards! 🎉

Huge congratulations to our own Ela Bayraktar, who was nominated for the On the Rise Award. While she didn't take home the win, it was such an honor to be recognized in a room full of genuinely amazing "moxie" women doing incredible work across our community.

Massive congratulations also to Rainbow Village, who won the Outstanding Organization Award - so well deserved. We're proud to partner with them as our chosen charity, and seeing their work celebrated on this stage meant a lot to our whole team.

The keynote from Stephanie Stuckey was the perfect story for the event- hearing how she brought her grandfather's brand back to life was genuinely inspiring, and a great reminder of what vision and persistence can do.

Grateful to have been part of such an energizing event surrounded by so much talent and heart. 👏

08/12/2026

Every successful business has an origin story. This one starts in a university bathroom...

Sam Nebel met his future co-founder when they realised they were both carrying baby wipes...

The rest is history.

Watch the full story in the latest episode of Unchartered Territory.

YouTube: https://hubs.la/Q04sptd30
Spotify: https://hubs.la/Q04spFhl0

08/10/2026

What do you do when your business is built around a product nobody wants to talk about?

In our latest episode of Unchartered Territory, Jesper With-Fogstrup sits down with Sam Nebel, Co-Founder and Chief Commercial Officer of Goodwipes.

From meeting his co-founder in a university bathroom to building one of America's fastest-growing consumer brands, Sam shares the highs, lows and lessons of creating an entirely new product category.

We discuss:
• Building a category from scratch
• Creating a memorable brand
• Leadership as your business grows
• Learning from setbacks
• Why persistence beats perfection

Watch the full episode here 👇

YouTube: https://hubs.la/Q04sqQBP0
Spotify: https://hubs.la/Q04sqVc20

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2915 Premiere Pkwy Suite 200B
Duluth, GA
30097

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