06/01/2026
Why is your ITSM still creating tickets instead of resolving them? CRO Manish Sharma explains the difference between traditional and agentic ITSM. Most legacy ITSM platforms were built to route, assign, and manage tickets.
Resolution still depends heavily on human intervention. Agentic ITSM takes a different approach. AI agents can understand issues, take actions, automate workflows, and resolve problems autonomously. The outcome is less manual effort, faster resolutions and better employee experiences.
Still running on legacy ITSM?
Discover the AI-native alternative: https://info.rezolve.ai/modern-agentic-itsm-v1