Rocketlane

10/31/2024

A dire warning to all who dare venture into service delivery...

Gather 'round, brave leaders of professional services and customer success! The ancient scrolls of project delivery have been unsealed, and the mystical forces of the marketplace whisper dark omens for the year ahead.

Through swirling mists of status reports and the eerie glow of resource planning dashboards, we have glimpsed your futures. What phantoms of missed deadlines haunt your Gantt charts? What resource allocation demons lurk in the shadows of your capacity planning?

The cosmic forces of professional services have granted us temporary sight into the void between project initiation and successful delivery. Each zodiac sign's destiny shall be revealed, illuminating paths both prosperous and perilous.

But heed this warning, dear reader: These prophecies, drawn from the ethereal realm of service delivery, are meant to entertain rather than terrify. We make no claims to genuine fortune-telling powers, for the true horror lies in Monday morning pipeline reviews.

Steel your nerves and prepare your project plans! For the Horrorscopes await those courageous enough to face their project management destinies...

*Disclaimer: No actual zodiac signs were harmed in the divination of these professional services predictions.*

10/25/2024

The dissonance is real! 😱

10/16/2024

Behold, mortals of professional services! The veil between worlds grows thin, and the Horrorscopes rise once more to reveal your chilling fate.

Prepare yourselves for a glimpse into the terrifying truths that await you in the coming year. Will your projects be cursed by the specter of scope creep? Shall your timelines be devoured by the ravenous beast of unforeseen delays?

Dare you face the bone-chilling prophecies that lie ahead?

Stay tuned as we unveil each zodiac's horrifying destiny in the realms of project management.

Remember, brave souls: these ghastly predictions are conjured purely for your spine-tingling entertainment. We claim no dominion over the dark arts of astrology or the arcane mysteries of professional services.

Proceed at your own peril, and may the fates be ever in your favor!

04/15/2024

Are you ready to explore the future of resource management?

We can’t wait to dive into insightful sessions, connect with industry leaders, and explore innovative solutions at Resource Management Institute’s Resource Management Global Symposium, 2024!

Swing by Booth G and say hello to our team.

10/31/2023

Hi. Welcome back to yet another installment of .

I am Vignesh Girishankar, a co-founder of Rocketlane.

I have a genuine love for all things product-related and find immense joy in creating products that customers truly appreciate. Also, if you’re curious, forests > mountains.

Read on to learn about how Vedika, Shreni, and I went through several iterations to fine-tune the design for Rocketlane Automations, tailoring it to the customer’s needs.

“Automation was something our customers had been yearning for in PSA software. We often get asked about this feature in our sales calls. Our customers wanted to automate their communications and swiftly escalate matters if tasks or phases faced delays.

Vedika and the team had put in months of brainstorming, and the framework they'd crafted was impressive. It was time for what we fondly call Product Yoga - a process where the product managers, designers, and I huddle together to sculpt our product's flow and user experience.

For me, there was an adrenaline rush in troubleshooting, ensuring every feature snugly fit our customers' needs. We aimed for our customers to feel empowered, to trust Rocketlane’s automation to handle the tedious tasks, freeing their time up for more meaningful work.

Vedika, Shreni, and I shared a common vision: simplicity. We knew our users shouldn't have to wrestle with a complicated interface. It had to be intuitive , empowering them to create workflows without having to consult a CSM. So, we dove deep into testing the automation flow on Figma, refining the trigger and action panes until they felt just right.

After weeks of intense Product Yoga, we finally cracked it! We had a product design framework we were genuinely proud of. We handed it over to the Dev team, eager to see our creation come to life.

How did the Dev team build the complex automation feature?

We will be back soon with the next installment. Till then, stay tuned!

10/31/2023

We hope that the transformations that this night brings about are all wonderful and not all wicked.

May the ordinary become extraordinary. Happy Halloween!

10/31/2023

Brace yourselves, dear professionals. The specters of onboarding mishaps and service delivery shenanigans are lurking in the shadows.

Your Horrorscopes are back again for the most spine-tingling time of the year!

No crystal balls, just comically cryptic warnings. Happy Halloween!

(2/2)

10/31/2023

Brace yourselves, dear professionals. The specters of onboarding mishaps and service delivery shenanigans are lurking in the shadows.

Your Horrorscopes are back again for the most spine-tingling time of the year!

No crystal balls, just comically cryptic warnings. Happy Halloween!

(1/2)

10/30/2023

We got some experts and leaders in the Preflight Community to answer these burning questions:

- Should PS and CS report to the same leader or different leaders?
- Are your CS and PS teams aligned?
- What are the pros and cons of having the same leader?

Don’t miss out this exclusive blog!

https://bit.ly/3Mo2jed

Explore best practices, leadership insights, on customer success and professional services for effective organizational structures.

10/30/2023

Annie Stefano and Sabina Pons are here to share the 'secret sauce' for achieving customer-centricity and continuous revenue growth.

Check out their session at , where they whipped up the perfect recipe for professional services and customer success team alignment.

Taste the success: https://bit.ly/3tVblsY

10/26/2023

Hello, ! Here’s a job board by Preflight Community for the Customer Success, Customer Onboarding, and Professional Services space.
Join to get directly in touch with hiring managers and build your network!

Apply to join: https://preflight.cx

1. EvenUp Law is looking for a Head of Customer Success

Location: San Francisco, CA (Remote)
Ref: https://bit.ly/3QaR4Hm

2. Polly is looking for a Director, Customer Success

Location: United States (Remote)
Ref: https://bit.ly/3se08mz

3. Insight Global is looking for a Client Services Manager

Location: Wilmington, NC
Ref: https://bit.ly/46Ir39p

4. is looking for a Director of Customer Operations

Location: Colorado, United States
Ref: https://bit.ly/409wWtD

5. Nimbl is looking for a Vice President of Client Services

Location: United States (Remote)
Ref: https://bit.ly/3s7LrS9

6. Dice is looking for a Client Onboarding Specialist

Location: Chicago, IL
Ref: https://bit.ly/3MjzrUy

7. MicroStrategy is looking for a Senior Director, Customer Success, Enterprise

Location: Tysons Corner, VA (Remote)
Ref: https://bit.ly/3Mmv4bd

8. DeepL is looking for a Customer Onboarding Manager | US

Location: Austin, TX
Ref: https://bit.ly/3s8CbNC

9. Budderfly is looking for a Customer Onboarding Specialist

Location: Shelton, CT
Ref: https://bit.ly/3MjYCWZ

10. CallRevu is looking for an Onboarding Specialist (Remote)

Location: United States (Remote)
Ref: https://bit.ly/3MmuTwz

11. Verifiable is looking for an Implementation Manager

Location: United States (Remote)
Ref: https://bit.ly/3MheRE5

12. SmartVault Corporation is looking for a Customer Onboarding Manager

Location: Houston, TX (Hybrid)
Ref: https://bit.ly/46JSAqF

13. Bankjoy is looking for an Implementation Specialist

Location: United States (Remote)
Ref: https://bit.ly/3tOIFBK

14. Genesys is looking for a Customer Success Onboarding Specialist

Location: Durham, NC (Hybrid)
Ref: https://bit.ly/49aXLld

15. Keeper Security, Inc. is looking for a Senior Implementation Specialist

Location: Chicago, IL (Remote)
Ref: https://bit.ly/499H3CM

16. ZoomInfo is looking for a Customer Onboarding Manager II

Location: Waltham, MA
Ref: https://bit.ly/46KaZ72

Preflight is an invite-only community for customer onboarding, implementation, and customer success professionals. Explore now.

10/26/2023

When we're not busy conquering the Customer Onboarding and PSA universe, we explore the cinematic cosmos together. From boardrooms to the big screen, we're a team that enjoys the show!

Movie night with the Chennai HQ crew was incredible (and the love for buttered popcorn was the glue that held us together).