Voctiv

Voctiv Fully autonomous, AI-powered contact centers with virtual agents capable of holding sophisticated talks and mimicking emotions.

Less than 1% of people were able to distinguish a virtual agent from a human agent, based on 300 million conversations.

09/12/2024

Never Miss a Lead Again: AI Call Assistant for Busy Solopreneurs

Tired of missing calls and potential clients? Meet Voctiv, your 24/7 AI Call Assistant.

🔹 Handle missed calls while you're busy
🔹 Convert inquiries into qualified leads
🔹 Save time and never miss an opportunity

Voctiv works tirelessly so you can focus on what matters most - growing your business. Try Voctiv today and watch your leads multiply!

The Voctiv virtual agents (VAs) speak almost like a human – they adapt to their interlocutor: the agents can recognize t...
08/24/2022

The Voctiv virtual agents (VAs) speak almost like a human – they adapt to their interlocutor: the agents can recognize the caller's gender, age and the language they speak. The Voctiv VAs can also use the right timbre, intonation and pauses - just like humans do in live speech.

Do you want to know more? Contact us: https://voctiv.com/en

Today, we are sharing a ‘before and after’ story! One of the leading online retailers has optimized their NPS and CSI ma...
06/01/2022

Today, we are sharing a ‘before and after’ story!

One of the leading online retailers has optimized their NPS and CSI marketing surveys and increased critical indicators for their survey campaigns with the use of virtual agents. How did they do it?

Before: Lack of call efficiency and expensive surveys
Solution: Voctiv resolved the issue by creating a Contact Center using AI and conducted marketing surveys
After: Company resources are optimized and effectiveness of NPS and CSI calls is increased

In some cases, the effectiveness of such successful calls is much higher than that of the usual SMS about service satisfaction. Almost half of the respondents (45%) leave feedback and their assessment of the NPS.

This e-com company has 15% market share and is actively using Voctiv VAs. Do you want to improve your call center and have cheaper marketing surveys? Contact us at voctiv.com

ASA (Average Speed of Answer) is the average client's waiting time for a response from an operator. The standard waiting...
05/04/2022

ASA (Average Speed of Answer) is the average client's waiting time for a response from an operator. The standard waiting time is no more than 20 seconds. If callers have to wait longer, many of them would contribute to an increase in the missed calls statistics. It affects a company's sales and a client's LTV.

Voctiv virtual agents respond in 1 second at any time of the day which increases customer loyalty and saves clients. Contact us if you want to increase customers' LTV at voctiv.com/en

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