Voctiv

Fully autonomous, AI-powered contact centers with virtual agents capable of holding sophisticated talks and mimicking emotions.

Less than 1% of people were able to distinguish a virtual agent from a human agent, based on 300 million conversations.

09/12/2024

Never Miss a Lead Again: AI Call Assistant for Busy Solopreneurs

Tired of missing calls and potential clients? Meet Voctiv, your 24/7 AI Call Assistant.

🔹 Handle missed calls while you're busy
🔹 Convert inquiries into qualified leads
🔹 Save time and never miss an opportunity

Voctiv works tirelessly so you can focus on what matters most - growing your business. Try Voctiv today and watch your leads multiply!

08/24/2022

The Voctiv virtual agents (VAs) speak almost like a human – they adapt to their interlocutor: the agents can recognize the caller's gender, age and the language they speak. The Voctiv VAs can also use the right timbre, intonation and pauses - just like humans do in live speech.

Do you want to know more? Contact us: https://voctiv.com/en

06/01/2022

Today, we are sharing a ‘before and after’ story!

One of the leading online retailers has optimized their NPS and CSI marketing surveys and increased critical indicators for their survey campaigns with the use of virtual agents. How did they do it?

Before: Lack of call efficiency and expensive surveys
Solution: Voctiv resolved the issue by creating a Contact Center using AI and conducted marketing surveys
After: Company resources are optimized and effectiveness of NPS and CSI calls is increased

In some cases, the effectiveness of such successful calls is much higher than that of the usual SMS about service satisfaction. Almost half of the respondents (45%) leave feedback and their assessment of the NPS.

This e-com company has 15% market share and is actively using Voctiv VAs. Do you want to improve your call center and have cheaper marketing surveys? Contact us at voctiv.com

05/04/2022

ASA (Average Speed of Answer) is the average client's waiting time for a response from an operator. The standard waiting time is no more than 20 seconds. If callers have to wait longer, many of them would contribute to an increase in the missed calls statistics. It affects a company's sales and a client's LTV.

Voctiv virtual agents respond in 1 second at any time of the day which increases customer loyalty and saves clients. Contact us if you want to increase customers' LTV at voctiv.com/en

02/16/2022

Today we are sharing a «before and after» story!
How can a telecommunication company benefit from working with virtual agents?

Before: Low subscribers’ awareness as the result of inefficient plan promotions.
Solution: Voctiv resolved the issue by creating a Contact Center using AI and developed a new plan promotion option.
After: Increased savings and productivity, improved flexibility and scalability, new effective distribution channel.

Telco has 33% market share and is actively using Virtual agents by Voctiv. Do you want to know more? Write us: https://voctiv.com/en

02/14/2022

Be my Valentine ❤️

2 out of 1000 callers try to get acquainted with our virtual agents during the call. Our agents sound very human and many clients just fall in love with their voice. But even in such an awkward situation, we can find an answer which would not upset the caller.

Do you want to learn more about how virtual agents operate?
https://voctiv.com/en

02/11/2022

Did you know that the word ‘sport’ in Vietnamese consists of 4 words?

02/10/2022

The 2022 Winter Olympics in Beijing has already started! During such times, companies usually start ad campaigns and call centers might be busy. When sport is in high focus, call centers in fitness clubs or in sport equipment shops may have to work under severe pressure.

Voctiv virtual agents operate 24/7, even on weekends and holidays. Moreover, they speak more than 100 languages and are able to maintain human-like communication – i.e. they can advise on sporting goods delivery or sell gym memberships.

Contact Voctiv to improve your call center! https://voctiv.com/en

02/01/2022

During the high season, it's easy to miss important customer requests or to make customers wait too long for a response. At the same time, 75% of users believe that the efficient processing of calls is the main indicator of good quality of service. What should businesses do when employees take their vacation during the same period when call volume is increasing?

Voctiv virtual agents will come to the rescue! Voctiv virtual agents don't take vacations and work 24/7. Our AI Conversational Solution picks up calls even after working hours and eases the load of human specialists during periods of high call volume. But most importantly, our virtual agents set high quality standards.

Voctiv virtual agents use the best conversation scenarios. They detect the language spoken by the client and adapt to it. It doesn't matter if it's English or Polish or any other language — our solution facilitates communication in any language convenient to the customer.

But it's still not all we have! Virtual agents are able to recognize the caller's gender and age. Our virtual agents analyze 80 unique voice parameters to determine these characteristics. Voice biometrics help verify identity and personalize communication for better customer service.

Do you want to prepare your business for heavy call volume during the high seasons? Contact Voctiv experts — we will solve your business needs with our smart solutions: https://voctiv.com/en

01/27/2022

Modern online threats drive users to search for better protection than simple passwords or email verification. According to Digital Shadows, there are now more than 15 billion stolen passwords stored on the Dark Web. How can businesses protect customer data?
One of the most reliable forms of protection is that based on biometric data. Voice, fingerprint, or customer visual appearance recognition increases the reliability of your service. According to a Forrester Research report, 60% of major companies planned to introduce or expand such protection methods in 2021.
Voctiv AI conversational solution offers an advanced voice verification system in which more than 80 voice parameters are considered. This system allows you to recognize the caller and confirm the authenticity of the client's identity. Any background noise or poor connection quality will not affect accuracy.
But that's not all! Voctiv voice biometrics works instantly: verification takes less than 7 seconds. Application processing time is reduced by 1.5 minutes on average. Our technology saves time and money for your business.
Do you want to learn more about advanced Voctiv technologies? Contact us — it's free and fast: https://voctiv.com/en

12/02/2021

Many companies worry when they consider introducing new technologies like AI or NLU. These technologies might seem too expensive or too time and effort consuming. Voctiv has solved this problem: our virtual agents save your time and cost. At the same time, they bring the quality of customer service to a new level.

How does one get a virtual assistant who knows all the subtleties of your industry? Contact our expert — our initial consultation is free. We are going to need only 600 conversation recordings and three weeks.

We do all the work ourselves. Using your recordings, we will develop the best conversational flow and train the NLU engine. This way, virtual agents will be able to accurately understand customer requests. Your agent will then be ready to work. It will only need to be tested in the field. Real conversations will increase the accuracy of request processing up to 95% after several thousand calls.

Do you want to scale your business up with the latest technologies? Contact Voctiv — We take on all work on a turnkey basis.

11/25/2021

Very soon, businesses will face the busiest time of the year with Christmas holidays and end-of-year sales. How can you prepare your company for the peak load on your customer support center?

The usual way is to hire new contact center employees for the period. Such scaling can cost businesses an arm and a leg in terms of both finances and time. In addition, human workers will need time to understand your product and establish communication with customers.

Hiring Voctiv virtual agents is faster and much more profitable. Voctiv virtual agents are easily scaled to meet any business need. For example, virtual agents can simultaneously answer ten thousand calls while live employees would struggle to cope with such a load. Our AI conversational solution will remember details and answer common questions based on your company's knowledge base.

Another advantage is the low cost of scaling up thanks to virtual agents. Our solution will cost 2.5 times less than scaling up with the help of human employees. At the same time, the quality of customer service will only improve: with the implementation of our solution, your conversion rates will increase by an average of 20%.

Still not ready for the holiday and end-of-year sales season? Hurry! Contact Voctiv to scale your support department. Bring a new level of quality to your company’s customer service.

Address

111 N Market Street 300
Downtown San Jose, CA
95113

Website

https://voctiv.com/

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