03/24/2021
Job Opening: IT Helpdesk Level 1
Job Status: Full Time
Job Description: Onsite and Remote based position providing direct phone, remote, and onsite IT support for business and residential clients. Technician is responsible for first-level technical issues, such as software problems, network issues, computer deployment/prep/repair, malware cleaning, etc. Some (rare) weekend hours in emergency situations. We provide a laid back office environment and if you don’t like to have fun or can’t take the typical office pranks and jokes please do not apply.
Pay Range: $13 - $18.50/hr (based on exp/credentials) Schedule: M-F 9 am-5:30 pm. IT certification reimbursement; Company cell phone and uniforms supplied; Paid time off & holidays. Paid vacation and sick days. We do not offer medical at this time.
JOB REQUIREMENTS:
Essential Duties & Primary Responsibilities (not a comprehensive list): • Assisting with client-facing technical problems via in-office, on-site and remote support. • Managing and documenting workload in a ticket-based helpdesk system. • Overtime & weekend project work is occasionally required, as necessary.
Required Job Qualifications: 1+ years of experience supporting Windows desktop OS computers required. 1+ years of general network support experience. Moderate physical activity required; must be able to lift at least 50 pounds. Access to a working, reliable vehicle; possession of valid Illinois driver's license and Illinois-registered vehicle insurance required. Must be able to pass drug test, background, and s*x offender registry check prior to employment. Strong interpersonal, customer service, and written skills are required. Must be able to type at a minimum of 30 words per minute.
Recommended Job Qualifications: Experience with: Windows Active Directory, Office 365, Microsoft Office, Google G Suite, cloud-hosted VolP platforms, Apple hardware, macOS/iOS, Android OS. Experience in a Ticketing System and/or PSA (IT Ticketing Systems, ConnectWise, etc.). Familiarity with Remote Desktop Services, Network topology, Meraki, VPN, and High Availability configurations a plus.
- To have excellent organizational skills and to be able to prioritize tasks.
- To be able to work in a multi-tasking environment.
- To be service oriented with excellent communication skills.
- To work in a professional manner.
- Must be willing to work within the standards already developed by Tech Group Services.
- Must have the ability to work both independently and in a team environment.
- Must be willing and able to work after normal business hours or weekends (occasional).
- Must be able to lift 15-20 lbs.
- Bachelor's degree is preferred with at least 1 year experience but will take experience over degrees and certifications.
If you love IT and you like working in a laid back team environment you are who we are looking for. Please do not apply if you do not love working with computers, networks, or technology in general.
How to Apply: Please send a formal cover letter with resume in PDF format to: [email protected]. Please use the following subject on your email: ATTN: Helpdesk Opening. Please no phone calls of any kind.
Tech Group Services is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
