Mediu, LLC

04/09/2018

Calling all Sales Development Reps! Ready to take your career to the next level? Check out our posting on LinkedIn and apply today.

09/08/2017

Here's why marketers should start tracking phone call conversions driven by their digital ad campaigns and how they can make the most out of call analytics.

09/05/2017

MOST companies offering services and products would often have customer service protocols and customer relations management (CRM) guidebook and software. Customer service is the “provision of service to customers before, during and after a purchase”. The perception of success of such interactions is...

08/24/2017

August Employee Spotlight! - Kossi Noameshie

At Mediu, we pride ourselves on our dedicated employees, as they are the backbone of our organization. We want to give our customers and partners an opport

08/22/2017

Optimize your Workforce for the Omnichannel Revolution http://p0.vresp.com/4y5KvF

Whether your customer contacts you on the phone or through a web chat, they do not want to hear that they have to wait 26 minutes because the only resource who is skilled and scheduled to handle their request is unavailable. Download this eBook to learn:

08/21/2017

Get the infographic - Make Sure Your Customer Service is Millennial Ready

With Millennials making up a large consumer demographic, businesses need to review how to approach these customers. Millennials will take their business to a competitor if a company does not meet their expectations and will stop doing business with a brand even over a single bad experience with cust...

08/18/2017

Tim Critchley, Semafone CEO, explains why retailers, to protect customers' most sensitive data and their brand reputation, must step up data security efforts or risk losing customer trust, patronage and business.

08/10/2017

Omnichannel marketing is all the rage, yet some retailers aren't implementing it. Why not? Omnichannel is not a quick or easy proposition.

08/09/2017

Here are some reasons why working with a Genesys Value Added Reseller (VAR) might be a good fit for your .

In order to operate the most productive, cost efficient and customer focused contact center, you need to have the best technologies in place. Mediu is an A

08/07/2017

According to a Walker study cited on superoffice.com, 86 percent of buyers will pay more for a better customer experience.  Aberdeen Group research published on Fonolo.com claims that “companies with the strongest omni-channel customer engagement strategies retain an average of 89 percent of their c...

08/02/2017

In case you missed Genesys CX17 this year, hear are some highlights!

Mediu was proud to be part of Genesys’ first ever CX17 Conference in Indianapolis on May 22 – May 25. This premier customer experience conference is the fi

08/01/2017

Kelly Goetsch, Chief Product Officer at commercetools discusses how microservices can help brands and retailers unlock omnichannel growth, boost margins and drive profitability