10/14/2026
84% of IT leaders say they're open to switching providers at renewal.....
Only 14% of their advisors actually help them do it.
CCaaS is one of the fastest moving categories to get stuck in that gap. Pricing has split between per-seat platforms and consumption-based options, and AI features now get priced three different ways depending on the vendor: bundled, tokenized, or tiered.
A CCaaS agreement signed two years ago was priced for a market that no longer exists.
Request a Vendor Review at mejeticks.com before your renewal date, not after.