SkyPacket Networks Maryland & West Virginia

06/11/2026

Updated at 2pm - Service is coming back online. If you are a 2.5 ghz/LTE customer and you are still offline, please power cycle the power brick to your equipment. (Not the router.)

Updated**Unfortunately we are experiencing an outage due to a fiber cut that occurred in Friendsville last night. We will provide updates as we recieve them. We apologize for the inconvenience this has caused.

2026-06-11 15:27:05 GMT - The various construction and splice crews are working to place and prepare the replacement fiber ahead of splicing.

2026-06-11 14:37:40 GMT - The projected timeline for installation of the temporary replacement fiber and for splicing is as follows:
- Excavations and cable installation are expected to be completed by 16:30 GMT.
- Fiber tail preparations for splicing, completed by 17:30 GMT.
- Splicing, completed by 19:30 GMT.

As such, the ETR is currently projected as 19:30 GMT. Further updates and any changes to the timeline will be communicated as the information becomes available.

2026-06-11 14:33:00 GMT - The initial plan has proven untenable as crews have been unable to pull the fiber through the path due to obstructions.

As such, repair efforts are shifting to the back-up plan. The construction crew is excavating the cable conduit to pull back the fiber tails for a new splice point. The first splice crew is preparing the temporary replacement fiber tail on the south end of the span, while the second splice crew is setting up equipment at the hand hole next to the damage, for preparation and splicing once the new slack fiber is in hand.

11/10/2025

2.5 ghz LTE Customers - There was a small outage that occurred about 45 minutes ago. This has been resolved. If you are still offline currently, please unplug the white Nokia power brick for a few seconds, then this should bring you back online within a few minutes once plugged back in. We apologize for inconvenience this has caused.

Call now to connect with business.

10/21/2025

(Update - Maintenance is now complete.)
FYI - Our technicians will be doing maintenance on the Cash Valley tower today. Any customers connected to this location may be affected for a brief time period during this maintenance. Please do not reset your router.

10/01/2025

It was discovered that Google Assistant is providing the incorrect due date when summarizing our invoice emails in Gmail. The correct due date will be listed once you click to view the invoice.

07/01/2025

There will be a emergency maintenence window tonight for 5G customers from midnight to 2AM. Please do no reset your equipment. There will be intermittent down time. We apologize for the inconvenience.

06/02/2025

Updated** Service has been restored. Please let us know if you still experience any issues.

A fiber line has been cut and is affecting service. We will update when we have more details from our provider. We apologize for the inconvenience. Please do not reset your router.

05/10/2025

Our KNN tower in West Virginia is currently without power due to a tree falling on a power line. We are working on getting power restored and apologize for the inconvenience.

05/02/2025

***Service has been restored. Please let us know if you are still having issues.
Our techs are currently investigating the cause of the outage in Mount Savage. Unfortunately there is no estimation of when it will be restored as of yet. As soon as we have more information about the outage it will be posted here. We apologize for the inconvenience. Please do not reset your router.

Call now to connect with business.

04/24/2025

Updated-Wills Mountain power was restored. Please let us know if you have any issues.

The Will's Mountain Watertank location is currently offline due to a power outage. Potomac Edison estimates service will be restored by 7:30 PM. Once power is restored, customers should come right back online. We apologize for the inconvenience.

Updates can be tracked at https://outages-mdwv.firstenergycorp.com/