Razz Professional Services, Inc.

Razz Professional Services, Inc. Razz Pro helps small businesses in Los Angeles manage technology with responsive, reliable & consistent IT services and IT support. We're Apple experts.

We are a Managed IT Services firm that provides proactive monitoring, maintenance, proper IT documentation, technology business reviews, network management, cyber security, vendor management, lifecycle management and more. The last thing any business wants is not being able to reach their IT consultant in a time of desperation. When your business experiences an emergency rest assured that we will respond accordingly. Our clients know that they can call us for any emergencies or submit a support request for anything else. We monitor both of these means of communication regularly and set goals to exceed expectations in terms of response times. We have been active members of the Apple Consultants Network for over 10 years. We can help your small business setup a custom Apple Store and Apple Business Manager.

Quick scenario: you forward a work email to your personal Gmail because you'll need it later. Harmless, right?Not exactl...
10/20/2026

Quick scenario: you forward a work email to your personal Gmail because you'll need it later. Harmless, right?

Not exactly.

Most work emails carry more than they appear to. A client exchange. An internal decision. A file attachment. Alone, boring. Stacked together, that's a snapshot of how your business runs.

Once that email leaves your company's systems, you lose the controls protecting it. It's now sitting on a personal device, with personal-grade security, for however long you forget about it.

That's data exposure: information showing up somewhere it should never have gone.

How it usually starts:

Forwarding "just this once"
Sending files to a personal account
Checking work email from a personal phone
Letting old emails pile up indefinitely

Real example: an employee forwarded work emails to their personal account out of habit. Months later, that account got hacked, and internal business information ended up in someone else's hands. No malware, no phishing. Just an old habit.

What actually reduces this risk:

Use the remote access tools IT already set up
Keep work conversations in work systems
Don't forward to personal email, even for convenience
Delete what you no longer need
Ask before changing how you access company data

This isn't about catching anyone doing something wrong. It's about closing a gap most people don't know is open.

💡 Tech Tip Friday: What should you do in the first 5 minutes after you suspect a cyberattack?Do not panic and do not shu...
10/16/2026

💡 Tech Tip Friday: What should you do in the first 5 minutes after you suspect a cyberattack?

Do not panic and do not shut down the computer. Powering off can destroy evidence your IT team needs to understand what happened.

Disconnect the device from the network, either by unplugging the ethernet cable or turning off Wi-Fi. This isolates the threat without wiping out the data your incident response team needs.

Call your IT or security provider immediately. Do not try to fix it yourself first. The faster a professional gets involved, the better the outcome.

Document what you saw. Strange pop-ups, locked files, odd emails. These details matter.

Having a plan before an incident happens is what separates a quick recovery from a prolonged disaster. If your team does not know these steps, now is a good time to walk through them.

Everyone wants to talk about how AI boosts productivity. Fewer people are talking about how it's boosting cybercriminals...
10/15/2026

Everyone wants to talk about how AI boosts productivity. Fewer people are talking about how it's boosting cybercriminals.

AI is lowering the skill barrier for attackers. Phishing emails are more polished. Reconnaissance on executives, vendors, and org charts happens in minutes. Voice cloning and deepfakes can now mimic a trusted colleague's tone or a vendor's familiar request.

For small and mid-sized businesses, this isn't just an IT problem. It's a trust problem. Lean teams, sensitive data, and heavy reliance on third-party vendors create exactly the conditions these attacks are built to exploit.

A few things worth prioritizing right now:
• Multi-factor authentication and strong identity controls
• Email security that goes beyond spam filters
• Staff training to verify unusual requests through a second channel
• Vendor reviews that look at both security controls and AI usage
• A basic incident response plan that's actually been tested

Technology alone won't fix this. It takes people, process, and tools working together. The goal isn't a perfect security framework overnight. It's visibility into where AI touches your business and who's accountable when something goes wrong.

What's your organization doing to prepare for this shift?

Your phone rings. The voice sounds exactly like someone you know. So you just listen.That's exactly what scammers are co...
10/13/2026

Your phone rings. The voice sounds exactly like someone you know. So you just listen.

That's exactly what scammers are counting on.

We've learned to spot shady emails. Now there's a trickier threat: cloned voices.

AI only needs a short clip to recreate how someone talks, tone, phrasing, even their pauses. When that voice asks for something, people focus on the request, not whether the voice is actually real.

This is a deepfake audio scam. AI mimics a real voice well enough to earn your trust fast.

How it plays out:

Voice clips pulled from public videos or interviews
Scammer poses as a boss, coworker, or family member
Urgency created around money or sensitive info
Request feels routine
Pressure to act before you think twice

True story: an employee got a call that sounded just like their manager. Nothing seemed off, so they acted right away. No second check.

The mistake wasn't carelessness. It was trusting a familiar voice as proof.

A few habits that help:

Pause before reacting to anything unexpected
Double-check sensitive requests another way
Get suspicious when things feel rushed
Stick to your approval steps, every time
Ask questions when money, data, or access is involved

Don't be paranoid every time your phone rings. Just take a moment to verify.

💡 Tech Tip Friday: Deleting a file does not destroy it.It just removes the pointer that tells your computer where to fin...
10/09/2026

💡 Tech Tip Friday: Deleting a file does not destroy it.

It just removes the pointer that tells your computer where to find it. The actual data often stays on the drive until something else overwrites it, which can take weeks or longer.

This matters more than most people realize. Office copiers and printers have internal hard drives that store images of every document scanned, copied, or faxed. If you lease or return that equipment without wiping the drive, those documents can walk right out the door with it.

For law firms especially, this is a real compliance exposure. Client files, discovery documents, even privileged material can sit on hardware you no longer control.

Before you return, resell, or recycle any device with storage, make sure it is properly wiped.

Not sure what equipment in your office might be holding onto old data? Happy to help you check.

Here's a dirty little secret in the managed IT world: "24/7 monitoring" doesn't always mean what you think it means.A lo...
10/08/2026

Here's a dirty little secret in the managed IT world: "24/7 monitoring" doesn't always mean what you think it means.

A lot of MSPs sell it as round the clock protection. What's actually happening behind the scenes is often an alert queue that nobody looks at overnight. Systems flag issues all night long, but those alerts just sit there waiting for someone to show up the next morning and review them.

True 24/7 coverage means real people actively responding in real time, not automated tickets collecting dust until business hours.

If your IT provider can't tell you exactly who is watching your systems at 2am and what happens the moment something goes wrong, you don't have 24/7 monitoring. You have a dashboard with a marketing label on it.

Address

6080 Center Drive 6th Floor
Los Angeles, CA
90045

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+13106952199

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