Our Mission is to change how customers buy and receive support for consumer electronics through machine learning leveraging the vast amount of data available in their knowledge base systems and available online. With this approach, we are able to predict consumer behavior and adapt the self-help destinations provided in the DeviceBits industry-leading products. DeviceBits is already partnering with several like-minded organizations and industry partners to build the first of its kind collection of support articles to enable consumer self service, support organizations automated resolution tooling, predictive consumer behavior frameworks and Omni-channel support experience. The ex*****on of our mission clearly defines our Vision for the company to build a self-learning, self-authoring, data-collection platform to enable all support roles, including (1) sales support with buyer education reinforcement; (2) customer support with training optimization; (3) technical support with predictive guidance; and (4) executive support with predictive performance and business analytics. This approach results in transformation through consistent reinforcement, customer engagement at scale, and predictive metrics to manage behaviors that drive success.
