DiRAD Technologies

DiRAD Technologies DiRAD is always at the edge of technology, constantly looking for solutions that will help our customers do more with less.

DiRAD Technologies is New York-based, Certified Woman-Owned Enterprise that offers innovative contact center technology and outsourced agent staffing services nationwide. Headquartered in Clifton Park, NY, DiRAD is all about the Contact Center Stack: Our technology offerings include contact center software implementation, Interactive Voice and Virtual Assistants, and Mass Notification. DiRAD’s tea

m of developers has also created amazing solutions that leverage innovative technologies like AI-powered virtual customer assistants and chatbots to create “living” applications that can step in when a person is unavailable.

06/03/2026

Every brand wants to be there for its customers, but 24/7 support isn’t always easy to deliver in-house.

What if you could extend your CX team with trained, U.S.-based live agents and cutting-edge AI-powered tools like chatbots and IVR, without building it yourself?

That’s exactly what a tailored outsourced contact center can do.
How are you handling after-hours and peak demand support today?

Building and managing a contact center isn’t just expensive, it’s complex.Hiring, training, technology, scalability… It ...
06/02/2026

Building and managing a contact center isn’t just expensive, it’s complex.
Hiring, training, technology, scalability… It adds up fast.

That’s why more organizations are turning to outsourced contact centers.

You get:
✔️ 24/7 support
✔️ Skilled agents + AI tools
✔️ Omnichannel communication
✔️ Built-in scalability

All without the overhead of running it yourself.
Better service. Lower cost. Less frustration.

Great customer service is an art, and no one knows it better than the people doing it day in and day out. Hear from on...
05/29/2026

Great customer service is an art, and no one knows it better than the people doing it day in and day out. Hear from on what would happen if customer service ceased to exist.

05/28/2026

Technology matters.

But implementation matters more.

With over two decades as a Genesys partner, DiRAD isn’t just deploying platforms, they’re designing complete customer experience ecosystems tailored to real-world needs.

Because the best technology only works when it’s implemented the right way.

05/27/2026

Virtual agents aren’t replacing your team.

They’re unlocking it.

AI-powered virtual agents can:
- Handle repetitive inquiries instantly
- Provide 24/7 support
- Reduce wait times

All while freeing human agents to focus on complex, high-value interactions.
That’s not automation for the sake of it, that’s smarter service.

Efficiency isn’t cutting corners. It’s working smarter. That’s the .
05/26/2026

Efficiency isn’t cutting corners. It’s working smarter. That’s the .

05/26/2026

The contact center isn’t what it used to be.

It’s no longer just phones and queues, it’s a fully connected experience across voice, chat, SMS, and digital channels.

The question is: can your platform keep up?

05/23/2026

Customer expectations are higher than ever.

There is a demand for faster responses, correct information, and seamless experiences across every channel, every time.

AI and automation make that possible by handling routine conversations instantly while guiding more complex issues to the right place.

With the right balance of technology and human support, businesses can improve efficiency without sacrificing quality.

The result is a better experience for both your customers and your team.

Let’s chat! See how your team can experience the today.

Address

9 Corporate Drive
Clifton Park, NY
12065

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+15184386000

Website

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