06/17/2026
Most pickup fixes target the wrong problem.
Operators tweak the menu, retrain staff, add signage, shelves, or rework the app. All reasonable moves.
But every pickup issue we’ve ever come across, whether it started as a digital glitch, an operational hiccup, or a physical handoff problem, ends up showing the same way:
A lonely order sitting too long before the right person grabs it.
Cut dwell time and those orders stop going cold. They also stop getting mixed up, or grabbed by the wrong person. The counter stops backing up, too.
It's one narrow target instead of a dozen scattered ones, for sure. Which is exactly why most operators miss it.