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08/14/2024

Did you know Talkdesk’s CEO, Tiago Paiva, was named the Best AI Company CEO by the 2024 AI Breakthrough Awards?

Considering it's day five of our 100-day-long AI journey, we figured we'd show him a little love!

Now the question is, why focus on our leader?

Because we’re committed to ridding the world of bad customer experiences through AI, and following Tiago’s lead, the Talkdesk team works hard to ensure our customers and partners are deploying AI in thoughtful, creative, and innovative ways.

Don't take it from us, this is what he had to say:

"This incredible recognition from AI Breakthrough belongs to everyone at Talkdesk, as well as our partners and global customers who demonstrate how they value their customers by delivering excellent CX. We’ll continue to innovate with simple yet effective AI that helps companies of all sizes transform their customer experience."

Want to learn more about why and how Talkdesk embraces AI?

Click the link below:

https://www.talkdesk.com/news-and-press/press-releases/ai-breakthrough-award-ceo/

08/14/2024

Day six of our 100-day-long AI celebration is here, so let's learn how Talkdesk AI-powered automation tools modernized and supercharged CAI!

Using our powerful platform, they were able to reimagine their service desk, ensuring every customer received top-notch service while making things easier and more streamlined for their agents.

What did all of this effort result in?

By leveraging Talkdesk Copilot, CAI can proactively deliver contextual recommendations, next-best actions, and automated assistance to agents during calls, saving each agent eight minutes per call which vastly accelerates incident management response and processing.

Thinking about what your team could do with an additional eight minutes shaved off of every call?

Click the link below and we'll show you how to make it happen:

https://www.talkdesk.com/customers/cai/

08/14/2024

Download the UK Contact Center Verticals: Insurance Report.

08/14/2024

Compassion and quality care are paramount in any healthcare ecosystem, and our AI-powered contact center is truly revolutionizing the way providers interact with patients and manage healthcare operations.

From increasing efficiency, accuracy, and patient satisfaction to automating routine tasks, providing personalized responses, and analyzing large datasets for actionable insights, we are ensuring healthcare providers can provide the best experience for those who need it most.

In the eBook below, find out how we helped Memorial Healthcare System:

📲 Utilize AI to handle 23% of appointment booking
🏥 Design seamless patient journeys from the ground up
📊 Build new operational processes
🧠 Learn and iterate with ongoing analysis and optimization

Additionally, we cover the way we helped Evara Health:

☎️ Handle 50% of calls by AI agents
⚕️ Help patients regain control of their health
🔁 Divert transactional call traffic
💪 Empower human agents
🔗 Integrate the Electronic Health Record

Check it out via the link below:

https://www.talkdesk.com/resources/ebooks/improving-patient-experience-through-ai-in-the-contact-center/

08/14/2024

Despite the impression that insurance companies are monolithic, they are modernizing at incredibly rapid rates.

How can your organization stay ahead of this evolving industry?

We have you covered!

Our latest report, backed by surveys from 400 companies conducted in late 2023, provides a comprehensive analysis of insurance contact center dynamics.

Learn about the integration of AI, new channels, and the consistent need for live agents in customer interactions by clicking the link below:

https://www.talkdesk.com/resources/reports/contact-center-verticals-insurance/

08/14/2024

Talkesk has been named a finalist in the 2024 SaaS Awards on day eight of our 100 Days of AI journey and we're feeling like a million bucks!

As a finalist for the Best SaaS Product for Customer Services and CRM, it feels great to be honored for our hard work in empowering enterprise organizations to support their customers.

This specific award spotlights Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds, two products we are incredibly proud of.

The competition was fierce, though being recognized in such a prestigious program among other industry leaders is a testament to our team, leadership, partners, and customers.

Click the link to learn more:

https://www.talkdesk.com/news-and-press/press-releases/talkdesk-finalist-2024-saas-awards/

Address

16 E Lake Street Addison
Chicago, IL
60101

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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