XSELL Technologies

01/15/2025

Big news alert: We've earned a HITRUST i1 certification! 🚨 This certification isn’t just a badge — it reflects the hard work our team puts into staying ahead of the cybersecurity curve and keeping data safe.

Want to learn more about how we’re raising the bar for secure, AI-powered solutions? See more here: https://bit.ly/3C8ZoUQ

XSELL Technologies earns HITRUST i1 Certification, enhancing data protection and demonstrating top-tier security practices for its AI-powered call center solutions. Learn about their commitment to cybersecurity.

01/07/2025

New year = new wins!🏆 But before we hit the ground running in 2025, let’s reflect on some of XSELL's milestones from 2024:

➊ Security and standardization certifications
➋ Revamped Agent Experience tool UI
➌ Crain's Chicago Fast 50 list
➍ Speaking at Medicarians 2024

Check out the blog for the full recap: https://bit.ly/409Hlpw

Reflect on XSELL's top milestones of 2024, including earning HITRUST certification, enhancing agent tools, making Crain’s Fast 50 list, and sponsoring Medicarians 2024.

12/20/2024

Happy Holidays from all of us at XSELL! ✨ This week, our team celebrated with photo ops with Santa and an ugly sweater contest at the office.

But the real highlight? The opportunity to give back and partake in a little friendly competition. 🎁 Our festivities included a speed-wrapping showdown to wrap gifts for a classroom of local elementary school students that we shopped for and donated based on their letters to Santa.

Wishing everyone a season filled with cheer and love!

12/17/2024

Data overload is real — especially in contact centers. 📊

In today's AI-fueled "data gold rush," figuring out which metrics matter most is tough. But there's good news: You don’t have to drown in KPIs to boost agent performance.

In one of our latest blogs, XSELL's Head of Data Science shares strategies for cutting through the noise, combining qualitative insights with real-time data, and identifying what really drives success on customer calls. Check it out here:

Making sense of contact center performance metrics is a huge undertaking amidst the influx of data today’s AI and ML tools unlock. This blog shares strategies for demystifying the immense amount of data generated by call centers.

11/28/2024

Happy Thanksgiving from XSELL to you! 🍂 As our team switches into feast mode to enjoy some turkey and time with friends and family, we wish you a day full of joy and gratitude.

07/10/2023

Better together: XSELL Technologies' CEO Matt Coughlin envisions a sustainable future for , where augments human capabilities, rather than replacing them -- improving while enriching the

What if your solution could deliver better outcomes while contributing to your bottom line?

💻 Learn more: https://lnkd.in/dSB4hFp6

💻 Listen in on Matt's conversations with on and sustainability: https://lnkd.in/g8SBgXWW

💻 Contact today: https://lnkd.in/gwaDde4B

07/05/2023

Now hiring! Our AI-powered software is changing the game for -- and we'd love to have you be a part of it!

Apply today to join the XSELL Technologies team and write your : https://lnkd.in/gx2ZxyEW

07/04/2023

“It will be celebrated with pomp and parade, bonfires and illuminations from one end of this continent to the other.” John Adams

XSELL Technologies wishes all of our customers, partners, and team members a safe and happy 4th of July!

06/28/2023

Overheard this afternoon? "Not every company has a Diallo..."
..but XSELL Technologies does and lucky us! Setting security strategy, mitigating risk, and keeping our customers -- and our organization -- safe remains his throughline.

Not every company has a , but when it comes to creating the environment for trustworthy AI? We are BEYOND grateful to Diallo and his team.

Read more: https://lnkd.in/gf8J4228

Contact us: https://lnkd.in/gwaDde4B

06/23/2023

The XSELL Technologies team is excited to partner with !

Our newly announced brings -focused together with our award-winning -powered offering.

Delivering real results for your contact center, one outperformed at a time. We're -- and we can't wait for you to see the difference!