With a mobile and web app, BOUNTE streamlines operations, enhances security, optimizes efficiency, and elevates the customer experience. With over 50 million items left behind annually in hotels and casinos, processing, managing, tracking, and returning them is not only a time-consuming and costly endeavor but can also impact the guest experience. With travel rebounding at a rapid pace coupled wit
h the labor crunch still impacting the hospitality and gaming industries means staff is stretched thin, yet more items to manage are getting left behind. There are multiple stakeholders impacted by lost and found, including the employees on duty and the anxiety-ridden customers who want their items found and returned in a timely manner. In addition to hotels and casinos, BOUNTE serves convention centers, the aviation industry, sports teams, entertainment venues, hospitals and universities. BOUNTE Benefits
Built around a unique combination of artificial intelligence, highly complex algorithms, mobile, and cloud-based technologies, BOUNTE streamlines and automates lost and found management from beginning to end. BOUNTE removes the pain and frustration of processing lost and found for staff while providing an efficient, economical, and secure experience for the guest with:
Little to no data entry. Logging found items into a centralized repository is as easy as snapping a photo. BOUNTE automatically recognizes the item(s) in the photo and assigns keywords and item details. Sensitive information contained on documents such as IDs, credit cards, passports, etc. is automatically masked and secured upon login. Payment for the return of lost items is done through a PCI-compliant payment interface. Pro-active staff and guest notifications. BOUNTE’s email and SMS text messaging tool keep staff and guests informed in real-time of new items found, lost item claims submitted, and status updates. Eco-friendly item disposition solutions. Unclaimed items can be managed using BOUNTE’s reporting and management tools, and through a partnership with Green Flag Recycling. For more details about how BOUNTE and Green Flag support eco-friendly item disposition, click here. Frictionless lost item reporting and recovery. BOUNTE’s custom-branded Quick Claim, ClaimFlow interfaces offer guests a modern and convenient method for reporting lost items, and the shipping wizard provides staff with an automated method for printing shipping labels. Integration Ready Technology. BOUNTE’s advanced technology was developed with integration in mind. Through an innovative combination of APIs and cloud technologies, the option to connect BOUNTE to 3rd party providers, property management systems (PMS), and modern communication platforms is quick, reliable, and seamless. BOUNTE’s ROI
#1 BOUNTE reduces operational costs. A streamlined approach to lost and found management combined with BOUNTE's unique revenue-sharing model produces thousands in annual net value, resulting in a healthier bottom line. As compared to manual tracking methods or other software providers requiring data entry and other labor-intensive tasks, BOUNTE’s mobile and web apps reduce the time it takes to process lost and found by 75%. For a custom lost and found analysis using BOUNTE’s proprietary lost and found calculator, email [email protected].
#2 BOUNTE elevates guest service and satisfaction. Technology offerings to solve everyday problems are becoming increasingly important for the modern traveler. Lost and found is often the last impression and can often influence the guest experience for better or worse. Since it only takes a click of a button to post a review for the world to see, getting it right is paramount.
