08/05/2025
Understanding and protecting yourself from telephone call back scams
Telephone callback scams, sometimes referred to as "one-ring" scams or callback phishing, rely on tricking you into returning a call to a number that incurs high charges.
Here's how they typically work
The one-ring call: Your phone rings once or twice from an unknown number, then hangs up before you have a chance to answer.
The hope you'll call back: Scammers are hoping you'll see the missed call and call the number back out of curiosity.
The high charges: The number is often an international premium-rate line or a number that charges connection fees and significant per-minute rates, according to the Federal Communications Commission (.gov). A portion of these fees goes to the scammer.
Variations of the callback scam
Voicemail/Callback Scams: Scammers leave threatening voicemails urging you to call back an unfamiliar number to avoid legal action.
Callback Phishing: You might receive an email or text message that looks legitimate, claiming an issue with your account or a suspicious transaction, and urging you to call a specific number to resolve the problem. This number connects you to the scammer who attempts to steal your personal or financial information.
Protecting yourself from callback scams
Don't call back unknown numbers: Especially if your phone only rang once, advises AT&T.
Be wary of plus signs: A plus sign (+) before the area code indicates an international call, which can incur higher rates.
Use caution with unfamiliar area codes: Some international numbers may look similar to US area codes. Be cautious about unfamiliar numbers with three initial digits, according to the Federal Communications Commission (.gov). For example, "232" goes to Sierra Leone and "809" goes to the Dominican Republic.
Hang up on suspicious calls: If you do answer a call from an unfamiliar number and something feels off, simply hang up.
Don't press buttons: If a robocall asks you to press a button to stop receiving calls, just hang up instead.
Verify the caller: If a company or government agency calls, hang up and call them back using a number you know is legitimate (from their official website or a trusted directory), notes the University of Michigan International Center.
Never provide personal information: Legitimate businesses and agencies will not ask for your Social Security number, bank account details, or other sensitive information over an unexpected phone call.
Be wary of pressure tactics: Scammers often try to create a sense of urgency, pressuring you to act immediately and discouraging you from consulting with others.
Don't trust caller ID: Scammers can "spoof" caller ID to make it appear as if they are calling from a legitimate source or even a local number.
Utilize call blocking: Check with your phone carrier about available call blocking tools or apps that can help filter or label unwanted calls.
Reporting suspected scams
Federal Trade Commission (FTC): Report phone scams, including one-ring and callback scams, at ReportFraud.ftc.gov.
Federal Communications Commission (FCC): File complaints about unwanted calls, including if your number is being spoofed, blocked, or labeled at fcc.gov/complaints.
National Do Not Call Registry: Register your number to reduce unwanted telemarketing calls, although scammers may disregard this list.
Your Phone Carrier: Many phone companies offer call blocking or labeling services and can investigate suspicious calls.
Remember, if something sounds too good to be true or if you are being pressured to act quickly, it's likely a scam. Stay informed and protect your personal and financial information.
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