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Onpoint Systems, Inc.

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Carmel, IN
Onpoint Systems, Inc.

For us, Cybersecurity is the process of securing the 8 areas of threat. When these are secured, it protects your business revenue, data and reputation.

We help businesses safeguard their income by providing security solutions that fit their needs. Onpoint Systems is a locally-owned IT services provider based in the Carmel area. In business since 2007, we specialize in network management, computer systems support, data protection, disaster recovery, and IT consulting. We focus on Microsoft technologies and associated systems so your business can b

enefit from industry leading vendors. Our primary objective is to provide small businesses enterprise level solutions to run and maintain their IT systems. Contact us today for more information!

06/08/2026

Your customer payment portal might be leaking more than you think.

Most trades businesses set up online payment portals to make it easier for customers to pay invoices. But here's what most business owners don't realize: default portal settings often store way more customer data than necessary.

Credit card numbers, bank account details, personal information, and payment history just sitting there. If that portal gets breached, you're not just dealing with angry customers - you're dealing with compliance violations and potential lawsuits.

Most IT guys won't tell you this because they assume the payment processor handles all the security. They don't.

Here's what I'd do if this were my business: Log into your payment portal admin panel this week. Look at what customer data is being stored and for how long. Most portals let you set automatic data deletion after 30 days instead of keeping everything forever.

Ten minutes of settings changes could save you from a major headache down the road.

When's the last time you looked at your payment portal security settings?

06/07/2026

Your parts supplier portal password is probably shared with half your team.

Here's what I see at most trades businesses:

• One login for Ferguson, Home Depot Pro, and electrical supply accounts
• Office manager set it up years ago and shared it
• Now 4+ people use the same password
• When employees leave, passwords never get changed
• Former employees still have access to order materials
• Shared passwords create fraud risks worth thousands

The solution is simple:

• Create individual user accounts for each person
• Most supplier portals allow multiple logins
• Disable accounts immediately when someone leaves
• Keep your pricing and job details secure

If your current provider isn't helping you audit vendor access, ask them why.

How many people in your company know your main supplier passwords right now?

05/28/2026

That $400 computer is costing you $200 a month in lost productivity.

Here's the math: Your dispatcher makes $20/hour. A slow computer adds 30 seconds to every customer lookup, scheduling change, and invoice entry.

They do this 200+ times a day. That's 100 minutes of waiting. Every day.

$20/hour ÷ 60 minutes × 100 minutes = $33 per day in wasted wages.

$33 × 22 working days = $726 per month. Per computer.

Numbers make a difference. Now you can see the upfront cost but miss the ongoing productivity drain. Your office staff gets frustrated. Customers wait longer. Your FSM system runs like molasses.

Business-grade computers cost $800-1200. They pay for themselves in productivity within the first month.

Here's what to check today: Time how long it takes to boot up your office computers and open your main business software. If it's more than 2 minutes total, you're bleeding money.

Questions to ask before buying computers:
• Will this handle our FSM software plus QuickBooks running simultaneously?
• Does it have enough RAM for multiple browser tabs?
• What's the warranty and support like when it breaks?

Do the math and share how much your slowest computer in your office costing you right now.

05/18/2026

Your parts supplier just texted you about an urgent order update.

Except they didn't.

Scammers are now impersonating your regular suppliers through text messages. They'll text about "payment issues" or "order delays" and ask you to click a link or call a number.

Guess what, as a trade business, you're used to juggling so many vendor communications that you don't pause to verify.

Here's what I'd do if this were my business: Before clicking any link in a supplier text, call the supplier directly using the number from your records, not the one in the text.

Takes 30 seconds. Could save you thousands.

Your field techs get these texts too. They're just trying to get parts ordered so they can finish the job. They're not thinking about security.

Here's what to look for:
• Urgent language about payments or orders
• Links that don't match the supplier's actual website
• Requests to "verify" account information
• Generic greetings instead of your actual account details

Make sure to also sign up for identity protection service like Onpoint Shield to remove your information from as many data brokers as possible. It will help.

05/14/2026

That server humming in your back room just cost a plumbing company $40,000.

Not because it got hacked. Because it died on a Tuesday morning and took five years of customer records with it.

Here's what nobody tells you about server hardware: Every day after year 5, you're playing Russian roulette with your business data. Hard drives fail. Power supplies burn out. Motherboards fry.

And when they do, you're not just buying new hardware. You're paying emergency rates for data recovery (if it's even possible), losing days of productivity, and explaining to customers why you can't access their service history.

The worst part? Your current IT provider probably knows your server is ancient but figures they'll deal with it when it dies.

That's backwards thinking.

Check this today: Look at the purchase date on your server hardware. If it's over 5 years old, you're one bad day away from a very expensive lesson.

Questions to ask your IT provider:
• How old is our server hardware?
• What's our replacement timeline?
• Is our server health being monitored?
• Is it time to move to a cloud-based FSM?

What's the oldest piece of tech still running your business?

05/13/2026

Your bookkeeper just got an "urgent" email from you asking her to wire $15,000 to a vendor.

Except you never sent it.

Business Email Compromise (BEC) scams are hitting trades companies hard. Scammers research your business, find your email signature, and send perfectly crafted emails to your team asking for wire transfers, gift cards, or sensitive information.

The scariest part? These emails often come from addresses that look identical to yours. One wrong letter, one missing dot - your team won't notice.

Most trades businesses I talk to have zero email authentication set up. Their domain is wide open for impersonation.

Here's what to check today: Ask your IT provider if you have SPF, DKIM, and DMARC records configured for your domain. If they say "what's that?" - you've got a problem.

These aren't nice-to-haves. They're the digital equivalent of putting locks on your doors.

What's the closest call you've had with a suspicious email at your company?

05/06/2026

Your office printer just gave hackers access to your entire network.

I see this every single week. Business owner shows me their "secure" network setup, then I point to the printer in the corner that's been sitting there for 5 years with default passwords.

Printers are computers. They store documents. They connect to your network. They scan to email. And nobody ever updates them or changes their passwords.

If your printer is exposed, hackers can send themselves copies of every scanned invoice to their email address. It may even take you 6 months before you notice.

Here's what to check today: Walk to every printer, copier, and scanner in your building. Look for a small screen or buttons. If it has an IP address, it's on your network. Write down the make and model.

Most IT guys won't tell you this because they assume you know printers need security updates too.

What old equipment in your office do you never think about updating?

04/22/2026

ServiceTitan went down for 6 hours last month. How much money did you lose?

If you can't answer that question, you're not prepared for the next outage.

Here's what happens when your FSM crashes: Techs can't access job details. Dispatch stops. Customer calls pile up. You can't process payments. Your business grinds to a halt.

The average trades company loses $3,000 per hour during FSM downtime. For a full day outage? That's $24,000 in lost revenue, plus the chaos of rescheduling everyone.

Yet most companies have zero backup plan. No offline access to customer data. No alternative dispatch method. No way to process payments.

Here's your homework: Document exactly what you'd do if your FSM went down right now. How would you dispatch? How would techs get job details? How would you take payments?

If you can't answer these questions in writing, you're gambling with your business every single day.

What's your backup plan when ServiceTitan or Jobber goes dark?

04/20/2026

Your bookkeeper just got an email from your biggest customer asking to change their ACH payment details.

She updates it immediately. Why wouldn't she? It came from their email address.

Except it didn't. Someone spoofed their domain and you just sent $47,000 to Romania.

This isn't theoretical. I see this every month in trades companies. The scary part? Your bank isn't reversing ACH transactions like they do with credit cards.

Most IT guys focus on firewalls and antivirus. But 90% of these attacks come through email impersonation - someone pretending to be your customer or vendor.

Here's what to check today: Look at your last 10 customer emails requesting payment changes. How many did you verify with a phone call before updating?

If the answer is zero, you're gambling with every payment.

What's your process when customers ask to change payment details?

04/08/2026

Your server just died. QuickBooks won't open. Payroll's due tomorrow. How much is fixing this going to cost you?

If you don't know, you're about to find out the hard way.

Most trades businesses spend 3x more on emergency tech fixes than they would on planned upgrades. Server crashes at the worst moment. Software stops working during busy season. Internet goes down when you're trying to dispatch 12 trucks.

Emergency rates are brutal. Rush shipping, after-hours service calls, "drop everything and fix this" pricing. Plus the business you lose while everything's down.

Here's what to do this week: Add up what you spent on tech last year. Not just the monthly bills - the emergency calls, the rush replacements, the "oh crap we need this fixed now" expenses.

Then ask yourself: What if you'd spent that same money proactively instead of reactively?

Questions to ask your IT provider, friend, cousin who knows about computers or yourself:

How can I avoid emergency spending? What's the process for planning upgrades before things break? Do you track equipment age and replacement timeline?

How much did emergency tech fixes cost you last year?

Address

4000 W 106th Street
Carmel, IN
46032

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://www.onpointsystems.com/, https://cybersecurity.onpointsystems.com/8-areas-of-revenue-risk616976

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