HME Hospitality & Specialty Communications

Name: HME Hospitality & Specialty Communications
Address: 2848 Whiptail Loop, Carlsbad, CA, 92010, US
Telephone: +18585356000

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HME Hospitality & Specialty Communications

HME HSC is the preferred vendor of thousands of restaurants worldwide.

From world-famous brands to local mom-and-pop shops, We proudly supplies more restaurants with drive-thru equipment than all other manufacturers combined.

08/11/2026

Reducing turnover and changing the restaurant atmosphere had long been priorities for this multi-store franchise. Their answer wasn't a memo. It was a movement.

🏆 Built on ZOOM Nitro Gamification, their Battle Royale contest gave 182 crew members across 20 owner operators something they hadn't had before—a real reason to compete, a real chance to win, and a real sense of pride in their shift.

Owner operators embraced wrestling personas. Store leaderboards carried their wrestler's name. 🤼 A championship belt was awarded to the fastest drive-thru in each division. 🚗⚡

💬 "In my organization, shifts are prepped early, people are showing up, and showing up early for work. It's certainly a pride thing." — Owner Operator & Operations Team Lead

The performance results followed naturally. Because when people feel invested in their work, the results take care of themselves. That's what ZOOM Nitro Gamification was built to unlock.

Read the full case study
🔗 https://na2.hubs.ly/H06NHNj0

08/03/2026

Headsets held together with tape. Batteries lasting an hour. A handwritten sign in the drive-thru lane: "Drive-thru will open when our batteries are charged." 🛑

This was the reality for one of Southern California's most successful QSR franchise groups—34 restaurants, decades of family-built leadership, and a San Diego market posting their highest average unit volume while sitting dead last on customer satisfaction for six consecutive months.

NEXEO | HDX systems replaced old equipment. The results shortly followed.
✅ Guest satisfaction scores went from C to A within a month.
✅ One store reached the top 10% brand-wide in a single month.
✅ Same crew. Same menu. Same management. Different system.

But what the scores didn't show was just as significant.
⭐ Weekend callouts dropped.
⭐ Cross-store transfers became rare.
⭐ The district manager found the crew stability.

"When team members are using duct tape and napkins with rubber bands for earpieces, they don't feel valued. Your team knows when you're investing in them." — VP of Franchise Operations.

A drive-thru communication platform isn't just an operations decision. It's a statement to every crew member who shows up for their shift about whether the work they do is worth investing in.

Read the full story 👇
https://na2.hubs.ly/H06NBsl0

07/21/2026

🔊 Traditional noise suppression systems apply a static filter calibrated to reduce the worst of the ambient sound. In a predictable environment, that approach works reasonably well. Drive thrus are not predictable environments.

A Wednesday afternoon sounds nothing like a Friday dinner rush. Equipment ages, weather changes, and the noise floor shifts accordingly.

A filter built for average conditions will underperform in the moments that matter most! takes a different approach: rather than averaging the environment, its AI engine continuously adapts to it, learning the noise signature of each unique location and responding in real time. 🗣✨🎧

The result is suppression that works when the conditions are at their most challenging, not just when they are manageable. Hear the difference for yourself 👉 https://na2.hubs.ly/H06vhX_0

07/14/2026

Audio quality is one of the most controllable factors behind speed of service, order accuracy, and crew performance. NEXEO | HDX was built around exactly that. It's the ultimate drive thru communication platform, purpose-built for the demands of high-volume QSR.

🤝 No vendor lock-in, no adapters. Voice AI integrations that work the way operators actually need them to.

🔊 High quality audio means fewer repeated orders, fewer errors, and stronger throughput every shift.

☁️ Full system visibility across every location via HME CLOUD, so issues get caught before they become downtime.

📲🎧 Real-time crew updates delivered directly to NEXEO headsets via Text & Connect keeps crew updated without missing a beat in the lane.

🔔 Live ZOOM Nitro timer data delivered straight to the headset allows crews stay focused on what's happening in the lane.

➕ and More!

07/06/2026

Every Era, Every Evolution, Always HME. ✨

From Analog to Digital to , we have led every major shift in drive thru audio. Other drive thru systems filter noise—ClearSoundX eliminates it, so your crew and customers hear the conversation happening at the speaker post.

Available on the NEXEO | HDX platform, with an elevated new NEXEO headset and advanced hybrid speaker. 🔗 https://na2.hubs.ly/H06lTtw0

06/29/2026

AI voice ordering is reshaping the drive thru, and some vendors are offering free legacy hardware to get operators on board. The no-cost offer is an incentive to stay on an aging platform, but you're not getting future-ready technology.

🔗 An adapter between your legacy system and an AI partner creates a three-way dependency. If any party changes pricing, terms, or ceases support, your operation is on the line.

❓ Support accountability gets murky. When something breaks, who owns it? The headset company? The AI partner? In the middle of a lunch rush, that ambiguity is a real operational risk.

💰 The hardware may be free, but the AI service layer isn't. You're paying recurring fees for a capability that sits on top of an outdated system.

NEXEO Pro was built to eliminate all of this, voice AI partner integrations with no adapter required, on a platform engineered for the drive thru from the ground up. 💡Learn more: https://na2.hubs.ly/H067Q-m0

06/22/2026

🔊💰 Drive thru audio has evolved, and so has the business case for investing in it.

In our latest HME Insights webinar, now available on demand, we go beyond the feature list and into the numbers. Dive in as we make our CASE—Clarity, Accuracy, Speed, Experience—and present the data that backs it up.

If you're evaluating your system or making the case internally, this one's worth checking out.
🔗 https://na2.hubs.ly/H05LtkX0

06/16/2026

Summer brings more cars, more pressure, and more demand on your drive thru equipment.

The stores that stay ahead of it aren't scrambling mid-rush, they're stocked up, geared up, and ready before peak season arrives.

Genuine HME accessories. Ready to ship before the rush hits.
🛒 shop https://na2.hubs.ly/H05vTnM0

06/03/2026

“... While drive-thru audio technology has steadily improved over the past decade, the challenges of kitchen noise, ambient sound, and high-volume environments have remained persistent. By using AI to learn and suppress noise in real time, ClearSoundX represents a fundamental leap forward in what drive-thru communication technology can deliver.

'For more than 50 years, HME has been at the forefront of drive-thru communication technology, and ClearSoundX is the next chapter in that story. This isn’t incremental improvement — it’s a fundamental shift in how AI can be applied to solve one of the most persistent challenges in the drive-thru environment. We’re not just raising the bar. We’re redefining what the bar looks like,' says Jason Bertellotti, President, HME Hospitality & Specialty Communications..."

📢 Read the full Press Release: https://na2.hubs.ly/H05VrZ50

06/01/2026

🚨 Introducing ClearSoundX.

The next evolution of drive thru audio is here, exclusively on the NEXEO | HDX Communication Platform. 💎🔊

Other drive thru systems filter noise. ClearSoundX eliminates it, so your crew and customers hear the conversation, not the chaos.

The result:
✅ Less crew fatigue from straining to hear
✅ Fewer order errors from miscommunication
✅ Faster throughput when every word lands the first time

It’s the new standard. Hear the difference.
👂 https://na2.hubs.ly/H05GPVw0

Address

2848 Whiptail Loop
Carlsbad, CA
92010

Telephone

+18585356000

Website

http://www.hme.com/qsr

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