Dexcomm Answering and Communications

10/12/2026

All of our live agents are 100% US-based, which means you're guaranteed to have real people who can easily capture your messages, every time.

Learn more at the link in our bio.

09/28/2026

The Dexcomm employees shared their spirit last week for our Employee Appreciation Celebration! We love our agents and appreciate their hard work and dedication every day.

09/25/2026

You asked, we answered! We've rounded up the questions we hear most so you can get the info you need fast.

📍 Where are Dexcomm agents located?
All of our agents are based in the U.S. Most call handling and industry-specific training happens in person at our office in Carencro, Louisiana.

⏱️ How quickly do you answer calls?
Our goal is to answer 80% or more of calls within 18 seconds (three rings or fewer), with an average answer time of 24 seconds or less. During high-volume events like severe weather or seasonal spikes, answer times may vary briefly, but our 24/7/365 staffing and redundancy systems keep calls moving and callers supported.

💰 Am I billed for hold time?
Never for time your callers spend simply waiting. If our agents are actively working on a solution while your caller is on hold, those minutes are billed. You only pay for the time we spend actively helping your callers, and you can always verify by requesting call recordings or checking your Dexcomm portal.

🔗 Can Dexcomm integrate with my booking software?
If your software has open API endpoints, yes! Not sure? Reach out and we'll help you figure it out.

Have a question we didn't cover? Drop it in the comments! 👇

09/18/2026

We had a blast at the Nexstar Network Super Meeting 2026.

A huge thank you to Nexstar for hosting such a fantastic event, and to everyone who stopped by our booth. It was great connecting with familiar faces and meeting new members alike.

09/09/2026

Please join us in celebrating a big Dexcomm Anniversary! 🥳 We would like to recognize our Training and Development Coordinator, Kindal Duffy.

Congratulations and thank you for all that you do! 💙 Dexcomm wouldn't be the same without you.

08/27/2026

Nothing means more to us than hearing directly from the businesses we serve. At Dexcomm, this is why we do what we do. Answer calls 24/7 with compassion, empathy, and professionalism.

08/19/2026

Not every business needs the same answer to "who picks up the phone."

That's why Dexcomm gives you options: 24/7 live, US-based agents, our AI-powered answering solution Lanyap AI, or a hybrid of both. Built around how your business actually runs.

Whichever path you choose, calls are handled by people and technology trained specifically for your industry, and everything integrates directly with the tools you already use.

Curious which model fits your business? Let's talk.

🔗 dexcomm.com

08/13/2026

Every unanswered call is a potential customer knocking on someone else's door.

Here's the truth: callers who can't reach you don't call back. They call the next result on Google. For HVAC companies, medical practices, law firms, and property managers, that's revenue walking out the door before you even know it happened.

Dexcomm has been answering calls since 1954, so your business never has to miss another one. Live, US-based, industry-trained agents. Available 24/7/365.

Your phone should be an asset, not a liability. Let's make sure every call gets answered.

📞 Learn more: www.dexcomm.com and www.lanyap.ai

08/12/2026

We are excited to partner with our friends at CallSource for this year's Nexstar Network's 2026 Super Meeting in San Antonio. See you there!

We’re heading to San Antonio for Nexstar Network’s 2026 Super Meeting!

CallSource is excited to exhibit at Nexstar’s largest event of the year, bringing together industry leaders for four days of learning, connection, and collaboration.

This year, we’re especially excited to share Booth #707 with our friends at Dexcomm. Stop by to meet both teams, learn how we help home service businesses create better customer experiences and stronger results, and enjoy a little fun along the way with games, prizes, and Ranch Water.

We can’t wait to connect with the Nexstar community September 15–18. We will see you there!

08/07/2026

Please join us in celebrating some big Dexcomm Anniversaries! 🥳 We would like to recognize our Vice President, Steffy Ritter and Account Developer, Solomon Heath.

Congratulations and thank you for all that you do! 💙 Dexcomm wouldn't be the same without you.