05/29/2026
We want to take a moment to thank our customers and community for their patience during this transition period.
Our team at PCT Communications is working extremely hard every day to help process and support all of our customers — especially our Prepaid customers, almost all of whom require manual moves into an entirely different system. These transitions can take significantly longer than expected, and while we understand the frustration, please know our employees are doing everything they can to help as many people as possible.
We also want to clarify that our staff is not “all new.” (Which has been indicated of lately in one way or another). Our team has years of experience serving this community. However, we are working within a completely new system and platform, and unfortunately some things do not always work the way they should. There are also situations and decisions that are outside of our local control.
At this time, we do not have the ability to increase staffing beyond what we currently have, and our team is overwhelmed trying to assist everyone as quickly and accurately as possible. We appreciate the kindness and patience most of you have shown during this process.
Helpful Tip:
If you receive a text message saying “Welcome to T-Mobile!”, please follow the link in the text to create your T-Mobile ID and download the T-Life app. Once set up, you can manage most of your account needs directly from the app. No need to visit the store and wait in endless lines!
Thank you again for your continued support and understanding while we work through this transition together.
