Faye

06/02/2026

AI success doesn’t end at implementation.

As AI models, data, and business needs evolve, performance can drift, adoption can stall, and ROI can suffer without ongoing oversight.

The organizations seeing the greatest value from AI are treating it as a continuous program, not a one-time project.

That means investing in:

• Performance monitoring and optimization
• Governance and compliance
• Model updates and maintenance
• User adoption and change management

AI needs ongoing care to keep delivering results.

Read the full blog👇
https://hubs.la/Q04jPrG60

AI isn't launch-and-forget. Discover how AI managed services prevent model decay, optimize performance, and maximize ROI. Learn what happens after go-live.

05/27/2026

We’re hosting a live workshop on Faye Agent Builder (FAB) for Sugar!

Join us virtually on Wednesday, June 17 at 11AM PT, for an in-product look at how FAB helps sales, service, and marketing teams make Sugar more intelligent, more efficient, and more aligned to real business outcomes.

Why attend? You’ll walk away with a clearer understanding of how AI agents can help your team reduce manual work, uncover insights faster, and get more value from Sugar.

We’ll cover:

• What FAB is and how it works inside Sugar
• Live examples of FAB in action
• How AI agents can save time, reduce manual work, and increase output
• How to build custom agents with no code
• Why FAB goes beyond basic CRM AI

Register here: https://hubs.la/Q04j3bbt0

05/21/2026

AI in customer service is moving fast, but not every use case is delivering real value yet.

The opportunity isn’t replacing every customer interaction overnight. It’s knowing where AI can help today, and where human support still matters.

Right now, AI is proving useful in areas like:

• Intelligent ticket routing
• Conversation summaries
• Suggested replies and next-best actions
• Chatbot deflection for high-volume questions

The best starting point isn’t the biggest AI project. It’s the most painful, repetitive issue your team already knows well.

Start narrow. Define success. Then iterate.

Read the full blog👇
https://hubs.la/Q04hwQb70

Learn what AI in customer service can do today, what’s still hype, and how to start with a practical strategy that drives measurable CX impact.

05/12/2026

Salesforce is powerful, but implementation is what determines whether it actually drives business value.

Too often, organizations invest in Salesforce only to end up with disconnected systems, low adoption, messy data, and workflows that don’t match how their teams actually work. The right implementation partner changes that.

With the right strategy, Salesforce can become the central system that helps teams:

• Unify customer data across the business
• Automate manual sales, service, and marketing workflows
• Improve forecasting and reporting
• Connect Salesforce with the rest of the tech stack
• Scale customer service without sacrificing quality

A strong Salesforce implementation isn’t just about setup. It’s about building a system that supports real business processes, evolves with your team, and delivers measurable outcomes over time.

At Faye, we help organizations design, implement, integrate, and optimize Salesforce for long-term success.

Read the full blog:
https://hubs.la/Q04gjgp60

Explore how the right Salesforce implementation partner can transform your CRM into a powerful, scalable business system.

05/05/2026

New Integration Launch: SugarAI + Zoom Meetings

Disconnected meetings and CRM data create gaps. Important customer conversations happen, but meeting details, follow-up items, and key context often never make it back into the CRM.

Today, we’re excited to introduce Faye’s Sugar + Zoom Meetings Integration; built to automatically connect Zoom Meetings activity directly to Sugar.

With this integration, organizations can:

• Automatically log Zoom Meetings in Sugar’s native Meetings module
• Capture meeting details like attendees, host, date/time, duration, and metadata
• Match meetings to the right Contacts, Leads, Users, and Accounts
• Store Zoom AI Companion summaries, transcripts, and recommended next steps in Sugar
• Improve reporting, visibility, and follow-up tracking across sales and support

Faye’s integration approach is designed to reduce manual work, eliminate disconnected meeting data, and give teams a more complete view of every customer interaction.

As AI continues to reshape how teams engage with customers, the foundation starts with connected systems, accurate data, and complete customer context.

Read the full press release: https://hubs.la/Q04frGt40

Learn more: https://hubs.la/Q04frrBq0

04/28/2026

AI is moving fast, but most organizations are still missing one thing: clear ownership.

Early AI efforts are happening everywhere, but without alignment, they turn into scattered experiments instead of real business impact.

Now, a different model is emerging:

→ A Fractional Chief AI Officer gives organizations access to executive-level AI leadership; without the cost or commitment of a full-time hire.

Instead of chasing every new tool, the focus shifts to:

• Prioritizing high-impact AI use cases tied to real business goals
• Aligning teams around a unified AI strategy
• Turning pilots into measurable outcomes; not failed experiments
• Building governance, structure, and long-term accountability

The result? AI stops being an experiment and starts driving real operational value.

For many mid-market organizations, this is the bridge between “we should be using AI” and actually doing it well.

Read the full blog: https://hubs.la/Q04dP0Lb0

Schedule an AI workshop: https://hubs.la/Q04dNSKn0

Learn why companies are turning to a fractional chief AI officer to guide AI strategy, align teams, and deliver measurable results quickly.

04/22/2026

AI is getting more powerful, but most organizations are still struggling to make it work together.

AI orchestration platforms are changing that. Instead of running disconnected tools, they create a unified system where data, models, and AI agents operate as one. That shift is what turns AI from experimentation into ex*****on.

Without orchestration:

• AI tools operate in silos
• Workflows break across systems
• Governance and security become risks

With orchestration:

• Data flows seamlessly across your business
• AI agents and models work together in coordinated workflows
• Security, governance, and oversight are built in from the start

This isn’t just about connecting tools; it’s about creating a system where AI can actually run your business processes reliably.

The organizations seeing real results aren’t just adopting AI, they’re orchestrating it.

Read the full blog👇

Learn why AI orchestration is essential for reliable, scalable AI. Explore key components, real use cases, and how to build a unified AI strategy.

04/16/2026

One of the most common questions we hear:

“Should AI rollouts start big… or start focused?”

The instinct is to go broad. But what we’re seeing work in practice is much more targeted.

→ Start with one team. One or two workflows. Build traction first.

From there, you can scale with clarity, confidence, and real results.

Our President & Chief AI Officer, Jason Green breaks it all down 👇

04/09/2026

AI is transforming customer experience, but most organizations are still playing catch-up.

AI for CX isn’t about adding more automation. It’s about understanding where it drives real value, and how to apply it across the entire customer journey.

Without that foundation:

• Experiences stay reactive, not proactive
• AI initiatives lack clear ROI
• Teams remain buried in manual, repetitive work

The organizations seeing real results are doing something different; embedding AI into their CX strategy, workflows, and systems; not treating it as a bolt-on.

AI isn’t just changing customer experience; it’s redefining how it’s delivered.



Read the full blog👇

Explore the state of AI for customer experience in 2026 and the five AI trends CX leaders must understand to improve satisfaction, trust, and efficiency.

04/02/2026

We’re proud to share that our CEO, David Faye, has been named a nominee for the LA Executive Forum & Leadership Awards.

Presented by LA Times Studios, this recognition highlights executives who are driving meaningful impact across their organizations and communities.

David’s nomination reflects the continued momentum at Faye; helping organizations move from strategy to ex*****on across CRM, CX, and AI.

As the industry shifts toward real-world AI adoption and measurable outcomes, we’re excited to see this leadership recognized on such a prominent stage.

Read the full press release: https://hubs.la/Q049sqy-0