ReverseLogix

ReverseLogix is the only end-to-end, centralized and fully integrated returns management system (RMS

Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages and reports on the entire returns lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data. What else makes us unique?
-- A robust policy and rules engine can be configured to

a brand’s specific policies, claims rules, vendor entitlements and approval hierarchies. Workflows and rules can be easily changed to accommodate new requirements.

-- A branded, intuitive portal for B2C or B2B customers to initiate returns, check status and receive notifications throughout the returns process.

-- Highly configurable returns processing module with intuitive, guided workflows for receiving, inspecting, and grading product returns.

-- Quick implementations of 4-6 weeks and quick adoption, so customers start saving money fast. Users rarely require post-launch training, even when on-boarding new or seasonal employees.

-- Business intelligence that centralizes returns data from many supply chain solutions. Finally, organizations have total visibility into the lifecycle of their returns for optimized management. Organizations leveraging ReverseLogix have seen net profits increase up to 5% and customer satisfaction rates increase 15-25%.

03/05/2026

EU return rules are clear.
Executing them across Europe is not.

Most retailers understand the EU’s 14-Day Right of Withdrawal.

The real challenge is implementing it consistently across different countries, carriers, warehouses, and digital systems.

In this month’s newsletter, we explore the gap between regulation and execution and how AI and automation could unlock $200B in reverse logistics value.

Read the full analysis here 👇

Most retailers operating in the EU are aware of the 14-day right of withdrawal. However, navigating it is proving problematic for their customers.

02/20/2026

Return fraud is costing retailers billions. And it's getting more sophisticated every year. In this clip from ReverseLogix podcast, Laurie Weston from Purolator Inc. breaks down how they're fighting back: scanning devices, cameras, data analytics, and loss prevention reps across Canada tracking patterns in real time.

But the piece caught our attention? They don't just flag fraud. They immediately communicate with customers when something looks off. Education and transparency before accusation.

If you're dealing with rising return fraud in your business, this conversation is worth your time. Gaurav Saran, our CEO, and Laurie Weston dig into the tactics that actually work when scams are evolving faster than policies. Watch the full episode: https://hubs.li/Q043-z960

02/18/2026

B2B buyers now expect the same experience they get as consumers: easy ordering, fast shipping, instant confirmations. But when it comes to returns? Most manufacturers are still stuck with manual processes, endless email threads, and zero visibility into what's coming back.

The cost is millions lost to over-crediting, delayed restocking, and customers who'd rather reorder elsewhere than deal with your return process. If you are manufacturer, you must ensure quick fulfilment along with efficient returns to stand out today.

Our ReverseLogix RMS is designed to help you simplify returns. Learn how https://hubs.li/Q043zc2k0

02/17/2026

Customer relationships are tested when returns take place. Which is why 70% of customers make another purchase after a positive return experience. Despite this, most return processes are still clunky, old, slow, and unclear. They take days sometimes, leaving frustrated customers behind, who will probably never come back!

Want to make the most pf your customer lifetime value for each consumer?
Ensure fast refunds, clear communications about returns, and whether your return policy rewards loyalty.

When keeping a customer costs 5-25x less than acquiring a new one, your returns process isn't just operations, it's a retention strategy. Find out exactly how this works https://hubs.li/Q043m2xY0

02/13/2026

"You can't manage a trillion-dollar problem with spreadsheets." In this clip from The ReverseLogix podcast, Hawk Jung, VP of Growth at Premier LogiTech, chats to our CMO Chuck Fuerst, explaining why running returns on forward logistics platforms or spreadsheets leads to blind spots, delays, and lost revenue.

Premier LogiTech manages reverse logistics across multiple industries. Their turning point? Moving to a platform built specifically for returns, not repurposed from forward logistics. Using ReverseLogix is rewarding them on many fronts. The results: real-time visibility across every return, repair, and redeployment.

As Hawk says: "While some companies are still wrestling with Excel spreadsheets, we're helping our customers protect revenue, recover value, and turn insights into the next generation of products." Listen to the full episode: https://hubs.li/Q0430B5S0

02/11/2026

Not all returns platforms are built the same. Some focus on tracking notifications and shipping labels. Others are designed to handle the full complexity of reverse logistics: B2B and B2C, serialized inventory, bulk returns, warranty processing, and return-to-vendor workflows. So how do you pick your ideal RMS?

The difference shows up in how deeply the platform integrates with your existing systems. Direct connections to ERPs, WMS, and OMS mean returns data syncs with inventory and order history automatically. No manual work and no gaps.

For operations teams managing returns across multiple channels, geographies, or product types, the platform you choose determines how much control you actually have. ReverseLogix is built for teams that need more than alerts. It's built for teams that need orchestration.

Learn more: https://hubs.li/Q042GdzL0

02/10/2026

Did you know that your return policy is now one of the main aspects that influence the buying decision? Shoppers check your policy before they check out. If it's hard to find, unclear, or too restrictive, you're losing sales before they happen.

The best return policies do two things: remove friction for customers and give you data to reduce returns at the source. So when you track why products come back, sizing confusion, inaccurate photos, packaging damage, for example, you can fix those issues before the next order ships.

A well-designed return process doesn't just recover value. It prevents loss in the first place. Find out how you can ensure a returns policy that generates revenue for you in this in-depth guide: https://hubs.li/Q042tr3x0

02/09/2026

Our CMO Chuck Fuerst was recently featured in Retail Today magazine's State of the Retail Industry 2026 edition, sharing his perspective on the evolution of returns management. His key insight: Returns are now a strategic lever that will separate efficient retailers from the rest.

The inflection point is here already. Rising costs, fraud, sustainability pressures, and the demand for seamless customer experiences are converging. How organizations respond will directly shape their ability to compete and grow.

The opportunity lies in treating returns as a critical feedback loop and value recovery. Read Chuck's full perspective: https://hubs.li/Q042hPYW0

02/04/2026

When returns sit waiting for someone to inspect them, sort them, and update the system, two things happen: items lose resale value, and customers lose patience. A returned jacket that could've been restocked in 24 hours sits for a week. A refund that should process instantly takes days because someone has to manually verify it.

Automation replaces those bottlenecks with scanning, decision logic, and real-time routing. Items get sorted the moment they arrive. The system decides whether to resell, refurbish, or recycle based on condition and demand. Customers get instant updates and faster refunds.

Most businesses see ROI in 1-2 years because automation reduces labor costs, cuts processing time by up to 50%, and gets products back into inventory faster. That's revenue you're not losing to slow manual workflows. Find out exactly how this works: https://hubs.li/Q041Nnzh0

Address

1200 Howard Avenue
Burlingame, CA
94010

Website

http://www.reverselogix.com/

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