09/01/2026
At approximately 7:00pm, Internet service was restored. If you are still experiencing an Internet service interruption, please contact our 24/7 Technical Support at 423-793-5555
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Original Post: BTES is currently experiencing an Internet outage impacting many customers. The issue appears to be related to multiple upstream circuits, and our team is actively working to reroute affected customers to other circuits and restore service as quickly as possible.
Due to the high volume of incoming calls, our automated outage reporting system may not be available to all customers at this time. Please know that we are aware of the outage and are actively working to resolve it.
At this time, there is no estimated time for restoration available.