07/14/2026
Aircraft maintenance teams don't just need software that works. They need teams that know how to support adoption, answer questions, solve challenges, and help users get the most from the tools they rely on every day.
We're continuing our Heard in the Hangar video series with Kelli Pasalodos, Manager of Customer Experience Operations at Veryon. In this conversation, Kelli shares why customer experience has become an increasingly important part of aviation maintenance success. As organizations work to improve efficiency, standardize processes, and drive adoption across teams and locations, the experience users have after implementation can have a major impact on long-term results.
The reality is that getting value from maintenance technology is an ongoing process. It requires engagement, support, and alignment across the organization. That's why many operators are looking beyond software alone and seeking a true operational partner. Through Veryon's Fleet Performance Partnership, customers gain access to aviation and technology experts who help support adoption, operational alignment, and continuous improvement over time ๐ https://bit.ly/4odL94H
Because the best maintenance technology doesn't just help teams work differently. It helps them succeed long after go-live.
Watch the video below and let us know: what role does customer support and ongoing partnership play when evaluating maintenance technology providers? ๐