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HCTec

Name: HCTec
Address: 2 Maryland Farms, Suite 300, Brentwood, TN, 37027, US
Telephone: (615) 577-4030

HCTec is a full-lifecycle Healthcare IT (HIT) solutions and staffing provider for hospitals and clinics. Visit our website today to learn more.

HCTec partners with healthcare IT leaders to provide unparalleled talent and expertise. With deep healthcare expertise, a proactive approach, and a commitment to reliable, high-quality solutions, we enable healthcare organizations and health systems to optimize operations, mitigate risk, and focus on what matters most: improving patient care. With our healthcare-specific IT staffing, managed servi

ces, and professional services, we offer comprehensive support for strategic HIT projects that reduce provider frustration, boost productivity, and enhance the patient experience. Our team works knowing there’s a patient at the heart of everything we do. It’s why more than 500 healthcare organizations nationwide trust our experienced network of U.S.-based resources as an extension of their IT team. http://www.hctec.com/

Headquarters
2 Maryland Farms, Suite 300
Brentwood, TN 37027

06/10/2026

When was the last time an unexpected device failure disrupted patient care?

Specialty clinics, physician practices, and urgent care systems are being asked to deliver more access and efficiency—often with lean IT teams and tighter margins. But technology growth without readiness creates risk.

In a recent article, HCTec's VP of Technical Services, Steven Norris, breaks down the three critical areas of ambulatory IT preparedness: device readiness, scalable infrastructure, and lifecycle management that replaces reactive firefighting with proactive planning.

The organizations investing in preparedness now will be best positioned to adopt what's next—without overwhelming what exists today.

Learn more here: https://hctec.com/resource-center/preparedness-in-ambulatory-healthcare-are-your-it-systems-ready-for-whats-next/

06/04/2026

HCTec has reinvented the clinical service desk with a healthcare-native model designed for the pace of care delivery:

✅ 24x7x365 U.S.-based support
✅ Real-time workflow and documentation assistance
✅ Healthcare-trained agents who understand clinical urgency
✅ Support at the point of care—not hours later

Unlike generic IT support, we don't just close tickets—we protect care continuity and keep clinicians focused on patients.

Partner with HCTec and discover the difference of healthcare-trained agents, fast resolutions, and zero workflow interruptions. Get in touch to learn more. http://hctec.com/contact

06/03/2026

Can healthcare service desks adopt AI without compromising patient trust? The short answer: yes… when it's done right.

In our latest article, we break down how AI is already transforming healthcare service desks through virtual agents, real-time agent assistance, 100% quality monitoring, and AI-driven insights that turn data into decisions.

The goal isn't replacing human effort. It's supplementing it in ways that improve care delivery for patients, clinicians, and IT teams alike.

Read the full breakdown here: https://hctec.com/resource-center/ai-transforming-service-desks-patient-trust/

06/02/2026

When a New York safety-net hospital needed a partner for the biggest digital transformation in their 100-year history, they chose HCTec.

Launching Epic, MyChart, and Oracle ERP within 12 months required more than technology—it required Command Center support during go-live, Epic-certified analysts who fit their culture, and 24x7x365 bilingual patient portal support for one of New York City's most diverse communities.

HCTec delivered on every front, supporting seamless adoption and sustained operational excellence. Read the full case study here: https://hctec.com/resource-center/epic-go-live-support-drives-seamless-adoption-at-new-york-safety-net-hospital/

05/27/2026

ICYMI: Dan O’Connor, HCTec VP of Customer Service, recently published a new blog on the future of healthcare IT support, sharing why he believes the best organizations are moving beyond speed metrics to focus on quality, experience, and outcomes—and how AI is accelerating that transformation.

Read it here: https://hctec.com/resource-center/volume-to-quality-healthcare-it-support-ai-is-accelerating-transformation/

05/26/2026

When patients can't access MyChart or the patient portal, who do they call?

Many health systems route patient portal issues through various teams, pulling resources away from their day-to-day activities. HCTec provides dedicated patient portal support that keeps patients connected without overwhelming your internal teams.

Our U.S.-based support specialists handle MyChart and other patient portal troubleshooting so your IT and clinical staff stay focused on care delivery, not portal password problems.

Learn more: https://hctec.com/managed-services/patient-portal/

05/21/2026

Meet Camille! 👋 As a valued member of HCTec’s MyChart Service Desk, Camille helps hundreds of individuals each month navigate frustrating and overwhelming technology challenges.

For many patients, a MyChart issue is more than just a password reset or login problem—it can impact their ability to communicate with providers, view test results, manage appointments, or feel connected to their care.

Camille approaches every interaction with compassion, patience, and reassurance, helping callers feel heard, supported, and less alone during these stressful moments.

“I love being able to help patients get access to their health information,” Camille shares. “And to be a person of contact that makes their day a little brighter.”

Camille reflects HCTec’s core values every day through her integrity, dedication to customer satisfaction, and commitment to excellence in every patient interaction.

05/20/2026

Epic go-live is only the starting point. Without continuous optimization, many health systems see Epic become harder to maintain, slower to evolve, and more resource-intensive over time.

HCTec helps organizations maximize long-term Epic value through:

✅ Optimization initiatives
✅ Hyperdrive upgrades
✅ Gold Star improvement efforts
✅ Strategic analyst support

We’ve helped health systems move from reactive maintenance to measurable operational improvement. Where is your organization seeing the biggest Epic optimization challenge today?

05/19/2026

HCTec recently participated in a career exploration event for 8th-11th-grade students, hosted by a local school system, designed to help students discover the many career opportunities available in our community.

Alongside TCAT (Tennessee College of Applied Technology) and other local businesses, our team hosted a booth where students asked questions about what we do, the training required, and potential career paths in Healthcare IT.

A special thank you to Krystle Dowdy and Christy Lonie, two of our Service Desk Managers, for representing our team and engaging with students about future opportunities in healthcare tech and service careers.

This event exemplified our CORE Values of People and Innovation by investing in the next generation, sharing knowledge, and encouraging students to explore their potential while staying curious about evolving career paths in our industry.

05/13/2026

Giving back to the communities we serve is at the heart of who we are. 💚

One of our Middle Tennessee call centers recently attended the Annual Lewis County Cancer Victims Fundraiser luncheon, supporting an organization that has provided assistance to local cancer patients for over two decades.

The organization helps Lewis County cancer victims with transportation and prescription costs, ensuring patients receive the support they need during difficult times.

This event was a meaningful reflection of our CORE Value of People—empowering and supporting others, especially during difficult situations, and making a positive impact in the communities we serve. We’re proud to support organizations that put people first.

Address

2 Maryland Farms, Suite 300
Brentwood, TN
37027

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

(615) 577-4030

Website

http://www.hctec.com/

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