TEC Services Group, Inc.

10/16/2026

Healthcare data silos are sneaky little things that hide like ghosts and scare you at the most inappropriate times. The systems are running, the interfaces are connected, and someone is still reconciling three spreadsheets because nobody trusts the numbers. Our latest blog shows where information can disappear across departments, applications, vendors, and workflows, and how to begin tracking it down.

10/13/2026

Thank you to our sponsors, attendees, and the Latitude Software and TEC Services Group team for making the 2026 Waypoints Conference in Austin such a huge success. It's only been a week, but these videos make us feel a little nostalgic!

10/13/2026

After 34 years in the collections industry, Jennifer Dilbeck knows that leadership depends as much on understanding people as it does on understanding systems. As an owner and Executive Vice President of TEC Services Group, Jennifer works across client services and human resources, where her commitment to clarity, fairness, and thoughtful communication helps create an environment where people feel supported and empowered to grow. Away from TEC, she loves traveling, spending time at the beach, cooking, baking, photography, and being with her family. Her advice to other women in business is wonderfully direct: Ask questions, keep learning, enjoy the people you work with, and give yourself the freedom to change direction until you love what you do.

10/12/2026

Women account for nearly 7 in 10 full-time bill and account collectors in the United States, according to 2025 Bureau of Labor Statistics data.

Their influence reaches well beyond the collections floor. Women are leading operations, compliance, analytics, client services and technology initiatives throughout the collections industry.

TEC Services Group is proud to be women-owned and to work alongside so many women whose knowledge keeps this industry sharp, responsive, and moving forward. During Women in Business Month, we celebrate the women doing the work to keep our industry moving forward.

10/09/2026

An audit trail showing that a field changed at 3:18 p.m. is only useful when it also reveals what changed, who or what changed it, and why. With account activity moving across employees, automation, integrations, and vendors, collections organizations need records that tell the whole story. Our latest blog explores logs, permissions, workflow history, communications, and root cause analysis before Compliance starts asking uncomfortable questions.

Collections technology compliance depends on being able to prove what happened. Review audit trails, logs, permissions, automation, and RCA readiness.

10/06/2026

Some Medicaid accounts come with enough twists, missing information, and surprise developments to fill an entire season of Law & Order. Unfortunately, healthcare staff do not get commercial breaks.

When eligibility information, documentation, account activity and follow-up tasks are scattered across multiple systems, teams can spend more time reconstructing what happened than moving the account forward.

HealthCareTEC, the healthcare division of TEC Services Group, brings Medicaid management into a more centralized CRM workflow. Teams gain clearer visibility into account activity and outstanding tasks, reducing the amount of time spent searching for information before the real work can begin.

Save the investigative drama for television. Learn more: tecsg.com/healthcaretec

10/05/2026

Great leadership requires vision, judgment, and confidence. Women across the collections industry bring that leadership to technology, operations, analytics, compliance and client service every day. Their experience strengthens organizations, improves decision-making and keeps progress grounded in what will work outside the conference room.

TEC Services Group is proud to be women-owned and equally proud to support the women helping shape our industry. We believe their ideas deserve to be heard, their work deserves recognition and their careers deserve room to grow.

During Women in Business Month, we’re celebrating the women in our industry who keep collections moving forward. Thanks for all that you do!

10/02/2026

AI can process thousands of accounts without getting tired, distracted, or suspiciously unavailable five minutes before a deadline. It still needs boundaries, quality reviews, and a person who knows when to step in. Our latest blog explores how collections organizations can supervise AI without following it around like an anxious parent on the first day of school.

Human oversight in AI debt collections helps organizations establish accountability, monitor AI activity, manage exceptions, and reduce operational risk.

09/29/2026

As TEC's Principal Software Engineer, this month’s Employee Spotlight, Manoj Nulluri, has spent 17 years building software solutions that help organizations solve complex challenges. More recently, he's devoted much of his research and development time to artificial intelligence, driven by a simple philosophy: the best way to understand emerging technology is to get your hands on it.

Away from the keyboard, you'll most likely find Manoj spending time with his wife and two kids or planning the next family adventure—preferably somewhere with sand, sunshine, and an ocean view.

Thank you, Manoj, for your curiosity, innovation, and the expertise you bring to TEC every day.

09/25/2026

Revenue cycle leaders have always influenced financial outcomes. Today, they influence something even bigger: how patients remember their entire healthcare experience.

Every estimate, billing statement, payment option, portal notification, and customer service conversation shapes confidence long after the clinical visit is over.

Our newest blog looks at why the patient's financial experience is becoming a strategic priority for healthcare organizations and how technology can help create a more connected experience.

Learn why the patient financial experience now shapes satisfaction, loyalty, and healthcare revenue cycle performance. 09.18