Brought to you by Great Lakes Energy, and built for real life, we provide the unbeatable service you deserve, with a connection you can count on. Our Communications Team is online 8:00 a.m. - 4:30 p.m., Monday - Friday. Please do not report outages on Facebook; call 1-888-GT-LAKES (485-2537). OUR CALL CENTER HOURS ARE 7:00 a.m. - 5:30 p.m., Mon. - Fri. While we appreciate your feedback, both positive and negative, please read and comply with these rules and terms for the Truestream social media pages you access, which include YouTube (https://www.youtube.com/greatlakesenergy), Instagram (instagram.com/jointruestream), and LinkedIn (linkedin.com/company/great-lakes-energy/), in addition to Facebook. You also agree to comply with the terms of the social media sites:
Facebook's Statement of Rights and Responsibilities
• By using Facebook, you are accepting the policies and practices of Facebook's "Statement of Rights and Responsibilities". For more information about these policies, visit: https://www.facebook.com/terms.php
YouTube’s Terms of Service
• By using YouTube, you are accepting the policies and practices of YouTube’s “Terms of Service.” http://www.youtube.com/t/terms
Instagram’s Terms of Use
• By using Instagram, you are accepting the policies and practices of Instagram’s “Terms of Use.” https://help.instagram.com/581066165581870/?helpref=uf_share
Linked In’s User Agreement
• By using Linked In, you are accepting the policies and practices of Linked In’s “User Agreement.” https://www.linkedin.com/legal/user-agreement
Truestream Social Media Pages Terms of Use
1. All sites are intended to discuss Truestream’s products, services, and initiatives. All comments, links, images, videos, and other types of material posted ("User Content") are welcome but must comply with these terms of use and the other Social Media policies and procedures listed above. You acknowledge and agree that your comments and any User Content do not necessarily reflect the opinions or ideas of Truestream, its affiliates, or its employees, (collectively "the Company"). The Company reserves the right to monitor all User Content and may remove User Content at any time for any reason. You should have no expectation that any User Content will remain private or confidential.
2. Please do not report outages or seek info about outage restoration on Truestream’s page. Instead, report outages by calling us 24/7 toll-free at 888-485-2537. We are unable to provide individualized outage information through Facebook, as seeking such info interrupts the work of those trying to restore your power.
3. Be nice and keep your posts respectful! Make any criticism constructive. Otherwise, we reserve the right to remove your post. We may also block from our page those who repeatedly post inappropriate content.
4. Please do not share private information in your posts such as account number, address, phone number, etc. Call 888-485-2537 and a member service rep will be happy to help you, or email [email protected]. Truestream's page is regularly monitored 8 a.m. - 4:30 p.m. Monday through Friday. Outside of those hours, you may not receive an immediate response. However, we will do our best to contact you or reply to comments or questions promptly during regular hours. GREAT LAKES ENERGY and TRUESTREAM IS AN EQUAL OPPORTUNITY PROVIDER AND EMPLOYER.
