Pointillist

01/20/2022

🚨 NEW blog post 🚨 What is and how can it elevate your CX measurement program? Read the essential guide to find out: https://bit.ly/3qGrfDl

01/12/2022

At Genesys, we're putting empathy into action. Find out how leading CX professionals are creating empathetic experiences.

We explore how some of the best applicants to the CX Leader of the Year programme are ensuring they provide customer experiences with empathy.

11/22/2021

There's now more pressure than ever to digitize product experiences and deliver intuitive digital self-service opportunities for consumers. Find out how customer journeys can help you do both. https://bit.ly/3kRFUZa

11/17/2021

ICYMI: Elcenora Martinez of talks recent Pointillist acquisition, major themes affecting right now and what CX-forward companies should expect in the near term.

Elcenora Martinez, of Genesys, talks about their recent acquisition of Pointillist and Exceed.ai as they continue to build their ecosystem.

11/10/2021

How can improve retention? Pointillist's Steve Offsey sat down with MarTech to discuss:

Move from a hard sell to a soft relationship-based approach, founded on data, to retain loyal customers

10/08/2021

We're thrilled to join forces with a team that enables leading brands worldwide to deliver exceptional customer experiences, making every moment count. Here's to the future of CX!

[NEWS] Genesys announces agreements to acquire Pointillist and Exceed.ai to reinvent the customer experience.

Companies can now deliver the power of empathy in every customer experience – across marketing, sales and service – as Genesys executes on the promise of Experience as a Service.

Learn more: https://gsys.cx/3uL8gru

08/16/2021

Last Friday, Pointillist was able to sponsor and participate in the 2021 Edgerley Family South Boston Club Golf Tournament to benefit the Boys & Girls Clubs of . Thanks to Ian, James and Eric for braving the heat and supporting an important part of the Boston !

06/15/2021

Félicitations to Souha Sabbagh for being named this year’s Femmes D’Exception! Your passion and leadership at Videotron is a wonderful example for the next generation of . We’re excited to continue to support your efforts to help Videotron deliver the best in the industry.

C’est un honneur de remporter la nomination Femmes d’exception cette année. A toute la relève féminine de demain, c’est une question de passion et de dévouement... 52 comments on LinkedIn

06/14/2021

Congratulations to for Xfinity Mobile’s #1 rank in customer satisfaction in the ACSI Index! We’re delighted to see the success of your initiatives and excited to continue to help you deliver the best CX in the business.

Xfinity Mobile is number one in customer satisfaction among full service wireless providers according to the 2019-2020 American Customer Satisfaction Index (ACSI®)*. Having just celebrated our third anniversary on May 16th, this is a proud moment for the Xfinity Mobile team and we’re delighted th...

06/08/2021

It's here: The State of Customer Journey Management and CX Measurement Report 2021! Find out what separates leaders from laggards in our latest survey of over 1,150 professionals worldwide. https://bit.ly/3wZzfj4

05/13/2021

Discover how customer journey management encompasses the 3 major approaches to - journey mapping, analytics and orchestration - in this comprehensive post.

Find out how enterprises use a customer journey management approach to improve CX and achieve business outcomes.