PBXGlobal

08/13/2026

Don’t let a rare quiet hurricane season lull you into complacency. Your customers expect you to be reachable even when the power isn’t. Learn practical steps for keeping phones and internet online during outages — redundant connections, battery and generator options, and failover setups that actually work. Read the full post: https://wix.to/rh3mbqf

A Quiet Hurricane Season Is Not a Continuity Plan: Keeping Phones and Internet Up When the Power Isn't

07/29/2026

The FCC accelerated the retirement of copper POTS lines — Long Island and NYC businesses need to act now. Read our quick guide on what to check before you get a notice: https://wix.to/M0A1zk5

Key steps: inventory your lines, verify alarm & elevator connectivity, confirm emergency call routing, and plan a migration timeline. Don't wait until service is cut.

The FCC's March 2026 order sped up copper phone line retirement. Here's what Long Island and NYC businesses should check before the notice arrives.

07/03/2026

Happy Fourth of July!
Grateful for the freedom to build, innovate, and serve our communities—today and every day.

Our offices will be closed Friday, July 3 in observance of the holiday. We'll remain available for any emergency service issues during this time. Enjoy the fireworks!

06/25/2026

Regulations around business phone and communication systems keep evolving—especially for emergency calling, caller ID, and data protection. It can be hard to track all the details while you’re running day‑to‑day operations.

As a provider of cloud VoIP and UCaaS services, we follow these changes closely and adjust how our systems handle:

-911 and location information for emergency calls

-Caller ID authentication and robocall protections

-Storage and security of call logs, recordings, and related data

For most customers, that means your configuration may need occasional updates to things like site addresses, user locations, or recording policies—especially when you move offices, add locations, or change how your teams work.

If you’re reviewing your own communication setup this year, it can be useful to include emergency calling, caller ID behavior, and data retention on your checklist, alongside the usual reliability and feature questions.

Key takeaways: proactive monitoring, carrier partnerships, and built-in security measures.

02/11/2026

Desk phones vs. apps is the wrong debate.
The most resilient hybrid teams use VoIP desk phones, web apps, and mobile apps together— one platform, one number, with multiple ways to answer.
Our new post explains why desk phones still matter in 2026. Link in, and share your opinion or setup in the comments.

Many assume desk phones belong to a bygone era, replaced entirely by smartphones and softphone apps. Yet, in today’s hybrid work environment, where employees split time between home and office, desk phones, especially VoIP models, offer surprising benefits that often go unnoticed. This post explor...

02/02/2026

AI voice agents = your business’s new front door. Turn every call into a smooth customer experience with natural conversation, smart call routing, and 24/7 availability — all integrated with your existing VoIP/PBX. Read how small businesses are using virtual receptionists to improve CX and free up staff time. https://www.pbxglobal.net/post/ai-voice-agents-virtual-receptionists-the-new-front-door-to-your-business

AI voice agents (or virtual receptionists) help small businesses turn every phone call into a great customer experience by combining natural conversation, smart call routing, and 24/7 availability with existing VoIP and PBX systems

01/20/2026

Is your business ready for the communication revolution? As 2026 unfolds, it's time to rethink how we connect and collaborate! Discover the future of workplace communication technology in our latest blog. Read more: https://wix.to/20ja3Dn

Communication technology has evolved far beyond simple phone calls. By 2026, businesses will need to rethink how they connect, collaborate, and communicate. The shift from traditional phone lines to unified cloud platforms that combine calling, video, chat, SMS, and eFax offers growing organizations...