RingCentral

RingCentral We hope you enjoy posts about RingCentral product updates, new educational contact, events, company news and our corporate culture.

RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions, empowering businesses with conversation i

ntelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. If you need customer service support, please send us a Direct Message or visit the RingCentralSupport page. Connect with the RingCentral developer and customer community here https://community.ringcentral.com

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02/09/2026

Getting a customer interaction right from start to finish requires AI and human agents working as one. Most contact centers aren't there yet.

John Finch, RingCentral's Global SVP of Product Marketing, explains how agentic AI native to RingCX bridges the gap.

01/09/2026

For the third year in a row, RingCentral has earned the 2026 Tech Cares Award from TrustRadius 🧡

And this recognition belongs to our people. From nine Employee Resource Groups to employees giving back in communities around the world, it's a reflection of the care and commitment they bring every day.

A huge round of applause to our employees who show up for their communities and for each other. This one's for you!

The New York Mets have drafted RingCentral to modernize fan engagement and ticket sales with our industry-leading busine...
01/09/2026

The New York Mets have drafted RingCentral to modernize fan engagement and ticket sales with our industry-leading business communications solution.

Now they can:
⚾ Connect all 800 employees on one platform with RingEX
⚾ Drive fan-friendly engagement with RingCX
⚾ Provide dedicated and advanced support as they scale

Let's go Mets! 🔵🟠

https://ringcentr.al/4wZqtA8

31/08/2026

Retail, healthcare, financial services, and tech are all scaling AI differently, shaped by their own pressures and priorities.

In our research with 2,000 leaders across industries, we looked at how each sector is approaching AI and where their priorities diverge.

Analyst Jon Arnold breaks down what sets each industry apart and what other teams can learn from their approaches: https://ringcentr.al/4xbfDrb.

28/08/2026

We're biased, but our RingTerns are the best 🧡

This summer cohort came in ready to learn and build. Watching them dive into projects, ask thoughtful questions, and grow in confidence has been one of the best parts of the summer.

Their contributions across engineering, finance, marketing, and more have made a genuine difference.

Thank you to all of our incredible RingTerns for a successful summer! We can't wait to see what you accomplish next.

26/08/2026

As Destination Pet expanded to more than 160 locations, keeping teams connected and delivering a consistent experience for pet families became more complex.

With RingCentral, they brought team and customer communications together on one platform, then added AI to help answer calls around the clock and deliver consistent service across every location.

Chief of Staff Sara Kunce shares how bringing it all together has made a difference for her team and the pet families they serve. 🐾 https://ringcentr.al/4qsuPye.

How much time do you spend on post-event production? ⏳If the answer is “too much,” there’s a better way. The latest AI c...
25/08/2026

How much time do you spend on post-event production? ⏳

If the answer is “too much,” there’s a better way. The latest AI capabilities in RingCentral Events are designed to give you hours back.

From AI Creator Lab’s instant clipping to Content Composer’s automated social drafts, the heavy lifting is handled so you can focus on what matters: your next big idea.

Smarter events start here:
https://ringcentr.al/4bIIY4j.

25/08/2026

Every call your customers make is full of signals. Most businesses miss them entirely.

Tone, sentiment, and speed of speech reveal what traditional surveys never capture.

John Finch, RingCentral's SVP of Product Marketing, joined Symplicity Conversations to discuss how businesses paying attention are turning every conversation into a competitive advantage.

Watch the full episode here: https://ringcentr.al/4zwz7sF.

24/08/2026

For JTR Insurance Agency, LLC, every minute with clients matters. Too many of those minutes were disappearing into manual call routing and note-taking.

RingCentral AI gave them that time back, freeing up $6,000 a month that they can now put back into growth.

Owner Todd Stanley shares what that change has meant for his team and clients. Read the full story 👇 https://ringcentr.al/45o4iZ8.

21/08/2026

Self-service AI has had its moment. Metrigy's data shows customer experience teams are now seeing stronger returns from putting AI to work for human agents.

In our latest AI Real Talk, Robin Gareiss dug into exactly where that investment is making an impact. Watch the on-demand webinar: https://ringcentr.al/3RnsXK9.

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