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We hope you enjoy posts about RingCentral product updates, new educational contact, events, company news and our corporate culture.

RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions, empowering businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. If you need customer service support, please send us a Direct Message or visit the RingCentralSupport page. Connect with the RingCentral developer and customer community here https://community.ringcentral.com

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20/10/2026

Basketball is BACK, and we’ve got four teams to cheer for this season! 🏀

Good luck to Golden State Warriors, Chicago Bulls, Detroit Pistons, and Orlando Magic.

Winning seasons run on communication, on and off the court. We’re proud to handle the assist behind the scenes, helping each team stay connected both internally and with their fans and customers.

We’ll be rooting for each of you all season long! 👏

19/10/2026

When you ask an LLM a question about a deal or support ticket, you want the response to be grounded in what your customers actually said.

Now it can be. RingCentral’s plugin for ChatGPT and MCP connectors for Claude bring your conversation data directly into the LLMs your team uses.

See what that looks like in your own workflow:
https://ringcentr.al/3VTJGXa.

16/10/2026

Scheduling appointments over the phone keeps front desks tied up in back-and-forth.

AI Receptionist (AIR) connects with Calendly to handle bookings, reschedulings, and cancellations in real time.

Bookings handled. Schedules updated. No extra work required.

Connect AI Receptionist to Calendly today! https://ringcentr.al/4dKev6W.

15/10/2026

Small business owners don’t have time to dig through every customer call and message to figure out what needs their attention.

Now with RingCentral and Claude for Small Business, businesses can search the conversations happening across their organizations and quickly find the information they need to take action.

That could mean following up with a customer faster, spotting an issue before it grows, or identifying the next opportunity without going back through hours of calls and messages.

Analyst Shelly Kramer shares why bringing customer conversations into Claude matters for small businesses ⬇️

13/10/2026

Every call into Susan G. Komen matters. Some help fund lifesaving research. Others connect someone facing breast cancer with the support and resources they need.

But an unreliable, on-premises legacy system meant those calls didn’t always get through, resulting in missed donations and delays for people reaching out for help.

With RingCentral, Komen transformed how those calls are handled, bringing its Breast Care Helpline fully in-house and helping ensure callers can quickly reach the right person when they need support.

We’re honored that our technology can play a small part in helping Susan G. Komen focus on what matters most: supporting people affected by breast cancer and continuing the fight against the disease. 💗

https://ringcentr.al/47DSUJL.

09/10/2026

Great customer experiences start with contact center agents who have the support they need to do their best work.

But heavy call volumes, disconnected systems, and repetitive tasks can take a toll, leaving agents stretched thin and customers feeling the impact.

AI built for the contact center can help. By taking routine work off agents’ plates and giving them the right information in the moment, AI helps teams focus on what matters most: the customer.

See how AI can help create better experiences for agents and customers alike. 👇

07/10/2026

Most contact center leaders didn't sign up to spend their week in spreadsheets.

But manual WFM keeps them there, juggling forecasts and coverage gaps while agents and customers feel the strain.

An automated WFM solution takes on much of that work behind the scenes, so forecasts get sharper, SLAs are met, and agents get more say in their schedules.

Not sure what to look for in a solution? Start with this checklist ⬇️

06/10/2026

What would your contact center supervisors do with 25 extra hours every week?

That's what AI is giving them back, with time being recovered across quality management, coaching, and scheduling. 📈

Metrigy's Principal Analyst and CEO Robin Gareiss and RingCentral GM of AI and Collaboration Kristen Koenig get into what supervisors are achieving with that time.

Catch the full on-demand webinar here: https://ringcentr.al/4hAGdE9.

05/10/2026

Every customer conversation reveals more than what's said outright.

AI detects cues like frustration or unresolved issues as they appear, flagging them right away. High-value interactions get routed to the person best equipped to help, with the full details they need to resolve the request quickly.

4 ways AI helps your team enhance the customer experience:

02/10/2026

Reaching out for mental health support takes courage, and Axis Integrated Mental Health never wants that call to go unanswered.

With AIR Pro, the Colorado-based clinic can verify a patient's identity and book their appointment directly into the EHR, whether it's the middle of the day or the middle of the night.

Liesl Leary-Perez, Co-Founder and Chief Growth Officer, shares how her team is making care accessible around the clock with RingCentral 👇 https://ringcentr.al/4iNppvX.

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