11/02/2026
📞 Heads Up! We're Making Some Changes to Our Phone System at Bigfoot Designs!
Good afternoon, everyone!
I wanted to give everyone a heads-up about some changes we're getting ready to make to how we handle phone calls here at Bigfoot Designs.
Believe it or not, we're averaging 25–30 spam calls every single day. That's a lot of interruptions, especially for a small shop like ours where we're trying to keep production moving and get orders out the door.
Over the years, most of our business has shifted toward online orders and communication. However, we know there are still plenty of customers who prefer picking up the phone, and we don't want to take that option away.
So, here's what's changing.
We're transitioning our phone system to use an AI-powered phone assistant that will help answer incoming calls.
Now, before anyone rolls their eyes at the mention of AI, hear me out. 😂
This isn't going to be your typical automated system where you spend 10 minutes pressing buttons, yelling "representative," and getting nowhere.
We've been looking for something that can actually have a conversation with you, understand what you're calling about, and ask the right questions.
For example, if you're calling about shirts, signs, banners, embroidery, or another project, the assistant will be able to gather important details about what you're needing.
It'll then organize that information and send it directly to our inbox so we can review everything and follow up with you about pricing, options, and getting your project started.
And yes, you'll still be able to talk to a real person!
If you'd rather speak directly with someone, you can ask to be transferred. Just keep in mind that we're a small operation, and a lot of our day is spent running equipment, working on orders, and keeping production on schedule. We can't always stop what we're doing to answer the phone.
If we're unavailable, you can leave a message, and we'll do our best to get back to you later that day or the following business morning.
Why are we making this change?
I've actually held off on doing this for quite some time because I know how some people feel about AI answering the phone. I get it. Nobody wants to call a business and feel like they're getting the runaround.
That's exactly why we've been taking our time finding a system that's capable of asking the right questions and actually being useful.
At the end of the day, we're not trying to replace personal customer service. We're trying to make it better while cutting down on the ridiculous number of spam calls that interrupt our work every day.
The less time we spend dealing with spam and interruptions, the more time we can spend getting your orders completed.
And remember, you can always reach us online!
📧 Email: [email protected]
🌐 Website: www.bigfootdesigns.net
We appreciate everyone's patience and understanding as we make this transition. We're still the same small, locally owned shop. We're just trying to find smarter ways to manage our time and serve our customers better.
Thank you all for continuing to support Bigfoot Designs!
Custom screen printing, embroidery, vehicle wraps, signs, and decals made in Belington, WV for crews across North Central West Virginia. No suits. No runaround.
