CSD Access

08/11/2026

Rolling back to school! 📚 Walmart has plenty of back-to-school deals for your children, students, or even yourself!

Have you tried Walmart’s direct line for ASL customer support? Simply call 800-925-6278 using your VP to connect directly with a representative who can sign.

Let us know about your experience!



Video description: A woman is running in front of Walmart. Text behind her reads "BACK". The next scene she hopped on a cart and is rolling by the aisle, text underneath her reads "TO." The next scene she is rushing into another asile with the text behind her "SCHOOL."

Back to school! Ooo, sale! Do you have any questions related to some items that you need support with? Did you know that Walmart has ASL customer service support? You can call and connect with representatives who sign! Pretty cool! Curious? Give it a try. Ooo, pens!
Call Walmart Support in ASL.
800-925-6278

08/03/2026

We deserve direct access to 911 representatives who can sign. The first step is for the FCC to recognize direct video calling as one of the options for communicating during emergencies.

Have you left a comment yet? You still have time! The deadline is August 10. The FCC needs to hear from you!

Step 1:
Visit the link: fcc.gov/ecfs/filings/express

Step 2: The first line of the form will be the "Proceeding Box".

Type in "21-479" and press enter then click on: "Facilitating Implementation of Next Generation 9-1-1 Services (NG911)."

Step 3. Enter all your information and add comments about your experiences in the “Brief Comments” box.

Step 4. Click “Continue to review screen”. If it all looks good to you, submit!
Your comments will help the FCC understand why Deaf people need direct 9-1-1 access, just like everyone else.

#911

ID:
1. Graphic imagining a Deaf person video calling a 911 representative who signs.

2. Illustration showing direct video communication between a Deaf caller and a 911 representative.

3. Graphic explaining that the FCC is seeking comments about making 911 easier for Deaf and hard-of-hearing people.

4. Hand holding a phone with 911 dialed. Questions ask about relay experiences and direct access to signing representatives.

5. Instructions: Visit the FCC comment page and enter proceeding number 21-479.

6. Instructions: Enter your information and comments, then review and submit.

7. Illustration of a person signing on a phone. Text explains that comments help the FCC understand the need for direct 911 access.

07/27/2026

FCC needs to hear from you! Four simple steps for you to share your experiences and why we need direct communication without using an interpreter for 9-1-1 calls. Deadline is August 10th to leave comments.

Step 1:
Visit the link: fcc.gov/ecfs/filings/express

Step 2: The first line of the form will be the "Proceeding Box".
Type in "21-479" and press enter then click on: "Facilitating Implementation of Next Generation 9-1-1 Services (NG911)."

Step 3. Enter all your information and add comments about your experiences in the “Brief Comments” box.

Step 4. Click “Continue to review screen”. If it all looks good to you, submit!

Your comments will help the FCC understand why Deaf people need direct 9-1-1 access, just like everyone else.

#911
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Video description: Renca is wearing a black shirt with grey cardigan sweater. She is standing in front of a white all. A text on top of her head reads "What if Deaf people could call 9-1-1 directly?"

Transcript: Can you imagine someday (soon) – as a Deaf person – connecting directly with 9-1-1 representatives who sign?

WE (and yes you, too!) can help make that happen!

A new 9-1-1 system called Next Generation 9-1-1 (NG911) is being set up across the country. Now the FCC is collecting community comments on how calling 9-1-1 can be made easier for Deaf and Hard of Hearing people. They want to know if it’d be better if you could call 9-1-1 directly, without a relay interpreter? That one-on-one connection is called Direct Video Calling (DVC), a video call between a Deaf person and a representative who signs, no relay needed. If you’ve called 9-1-1 using relay before, go ahead and share your experiences with the FCC. Were you comfortable with relay? Or would you have preferred direct contact (DVC) with a 9-1-1 rep who signed? Let them know!

07/27/2026

Today, we celebrate the anniversary of the Americans with Disabilities Act (ADA) which is a powerful reminder that accessibility is a human right, not a privilege.

Did you know that since the ADA was signed into law on July 16, 1990, about 181 countries have passed their disability civil rights law because they were inspired by the ADA?

As we honor the progress made, we also recognize that there is still more work to do.

ID: A graphic celebrating the 36th anniversary of the Americans with Disabilities Act. A diverse group of people stands together. Text reads, “Happy 36th Anniversary to the Americans with Disabilities Act!”

07/10/2026

We had to hop on the film bandwagon! 😂 We’ve got the story ready. Now, who’s going to film us? 🙌



Video description: Renca is wearing a CSD shirt. She walks in the screen and sits down. Text above her reads:

“Preparing for when a major streaming network calls us to film a documentary on CSD’s 50 years of breaking communication barriers.”

She picks up a headphone and says “oh, don’t need this.” “TTY? Don’t need that either.” She scans the room and asks “who is going to interview me for this documentary film? You? Oh you’re Deaf? Perfect! Direct communication!… yes I’m ready.”

She sits back and crosses her legs “we have been providing access since 1975…”

07/09/2026

We have a CareLine! Through our partnership with DeafHealth, you can access health resources and support through direct communication. You can use your VP to call (445) 275-2273 or visit www.deafhealthaccess.org to connect with an ASL-fluent representative through text chat or ASL-to-ASL video chat. We’re here to support you every step of the way for your health.

Allysa Dittmar and Bee Oliver from DeafHealth had the opportunity to present at the National Association of the Deaf conference in San Francisco about DeafHealth’s CareLine. Try it today!



VD: Bee is a white person with brown curly hair in a bun. Bee is standing on stage wearing black pants, a black blazer, and a T-shirt that reads “DeafHealth.” Allysa is a white woman with blonde curly hair worn down. Allysa is also standing on stage. She is wearing black pants, a black cardigan, and a T-shirt that reads “DeafHealth.”

Bee: Careline

Video of the PowerPoint screen. First line: DeafHealth. Second line: “From Overwhelmed to Empowered: Navigating Your Care.” Third line: Allysa Dittmar, MHS. Bee Oliver, MEd, CDI, CSE. Fourth line: NAD2026, June 30 to July 5, 2026.

Bee: Who has experienced struggling to get accommodations for access? For example, you request an interpreter, but they say they don’t provide interpreters, or they say okay but end up bringing out VRI instead.

Allysa: Oftentimes, doctor’s offices assume you already have access.

Bee: We have a Careline, which is like a hotline where people can call our representatives. You can ask questions related to medical issues, resources, support, and more. There is a phone number to call, or you can use text chat, and our representatives can sign. You do not need to connect with a VRS and wait for the call to go through before relaying your message through an interpreter. You can communicate directly with our representatives. The representatives for our Direct Video Calling (DVC) line are under CSD Access.

They are representatives for DeafHealth and are already trained. We provide them with all the necessary information and training so they know how to interact with people who contact us. Our goal is to provide you with resources so you have more options to make well-informed decisions about your health.

Ending: The background shows a faded photo of a healthcare professional holding a patient’s hand on a white table. Overlaid text reads: “Deaf. Healthy. DeafHealth.” At the bottom, a call to action says, “Learn more at www.deafhealthaccess.org.”

07/07/2026

“Technology by itself isn’t a cure, but the tools for better, more accessible customer service operations are available, according to Po***ck. Companies can meet the needs of their deaf and hard of hearing shoppers if they are willing to put in the effort.

“Everybody who is in a leadership position wants to have their own legacy, and that legacy can be creating a better experience,” Po***ck told CX Dive.”

We appreciate CX Dive highlighting this important topic in the customer service industry.

For the full article:

https://www.customerexperiencedive.com/news/customer-service-loses-fails-accessibility-deaf-customers/824377/

Deaf and hard of hearing shoppers represent $175 billion in discretionary spending. However, the customer service experience has failed to evolve to meet their needs.

07/02/2026

Continuing to build relationships with our partners is one of the most important values of our organization! We loved meeting up with Deaf Seniors of America and TDIforAccess, Inc. at the National Association of the Deaf - NAD conference!



ID: Six adults smile and pose together at an indoor networking event. Two people wear matching Deaf Seniors of America shirts, while others wear colorful attire, including a bright pink blouse and a patterned shirt. The group stands beneath modern geometric lighting with rainbow-colored umbrellas decorating the background.

06/29/2026

What a ride it was! We are still reeling from what an amazing week we had at the Customer Contact Week in Las Vegas!

We loved every new connection we made, reconnecting with friends and colleagues in the customer service industry, and having conversations about how we can make customer contact centers more accessible and inclusive for the Deaf community.

We also loved being the accessibility sponsor for CCW.

We thank Microsoft for creating a wonderful space where we could relax and enjoy some therapeutic time petting puppies! They partnered with to support puppy adoptions, and that space was a huge success!

We were also proud to highlight the work we do with partners such as Walmart, Cox, Google, and ABLE today, showing that accessible customer service solutions are not only possible, but already happening.

We look forward to continuing to build a more accessible society because change starts with all of us.

ID:

Photo 1: Five people pose behind a large Customer Contact Week sign in Las Vegas.

Photo 2: A QR code sign for CSD Access ASL interpreting services displayed on a phone graphic.

Photo 3: Four people stand in front of a CSD background, smiling and pointing to their shirts.

Photo 4: A person wearing a CSD Access shirt and it says “ask me how.”

Photo 5: Two people working together and the city is seen in the background.

Photo 6: Three people smile and say ILY.

Photo 7: Two presenters stand in front of a screen displaying CSD Access information.

Photo 8: Two presenters stand beside a slide showing organizations that trust CSD Access.

Photo 9 and 10: An ASL interpreter signs on stage during a presentation.

Photo 11: An outdoor evening event space with a pool, palm trees, and colorful lighting.

Photo 12: A small puppy rests comfortably in someone’s hands.

Video 1: a before and after video of the booth. First scene shows boxes then a hand comes on screen, snaps, then changes to a nice background with booth and other items.

Video 2: a video of our postcard teaching ABC and it’s on a table. Then the video zooms out to the conference.

06/24/2026

Looking for accessible customer service solutions? CSD Access is your one-stop partner for serving Deaf and Hard of Hearing customers. You can trust us! 🙌



VD: Opening of the video: Greg is standing and ready to fall back (the trust fall)- Marcus and Cam are behind and just let him fall. Then Elizabeth comes on screen and says “see that? That’s what happens to your Deaf and Hard of Hearing customers without support. But with CSD Access, you can trust us!