TTEC Digital

TTEC Digital TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.

TTEC Digital is the largest pure-play customer experience (CX) technology partner globally, with a deep foundation in data, AI, and observability & security with 2,000 technologists that innovate, architect, integrate, and operate CX technology solutions. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, d

ata and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.

09/01/2026

Shaun James on what actually works and moves the needle on AI pilots. 💡

09/01/2026

President Chris Brown starting off a great day of CX for our CX Live event! Let us help you orchestrate the CX outcomes that you want.

08/21/2026

Hear from Amanda Panks and Wayne Kay on where orgs should start—or continue—with AI readiness and governance in relation to the EU AI Act.

"Huge milestone for the TTEC Digital Salesforce Practice: I am officially an Agentforce FDE (Forward Deployed Engineer) ...
08/20/2026

"Huge milestone for the TTEC Digital Salesforce Practice: I am officially an Agentforce FDE (Forward Deployed Engineer) Ready Practitioner! Shoutout to the 4 other brilliant folks on my team who also earned this elite engineering recognition. We spent weeks mastering Data Cloud architecture, setting strict AI guardrails, and proving our hands-on agent building skills directly to Salesforce product engineers." - Dan Grandquist, our VP, Salesforce Technology Consulting

Join us in congratulating Dan, Teresa, Gordon, Zachary, and James on this major accomplishment! We're a member of the Salesforce Forward Deployed Engineering (FDE) Partner Network, an exclusive designation recognizes our mastery of Agentforce and our direct alignment with Salesforce’s internal engineering standards. Rather than stalling in perpetual discovery, we help companies accelerate the transition from pilot to production to ensure they realize the measurable business outcomes of a fully realized Agentic Enterprise.

Our study of 150 CX and IT leaders found no organization achieved meaningful AI-driven cost reductions, prompting compan...
08/17/2026

Our study of 150 CX and IT leaders found no organization achieved meaningful AI-driven cost reductions, prompting companies to plan data, governance, and operating model updates for 2027. While AI adoption is nearly universal, most models, processes, and teams aren’t ready to realize ROI. Get the scoop in our original research report with CX Dive: https://ttecd.co/3TSDdej

08/05/2026

Across the clients that you're working with today, how visible is AI really within the contact center? Do most orgs actually know where AI is influencing decisions?

Hear more from Wayne Kay & Amanda Panks on how visible AI is and its influence:

"Achieving Validated Practice status in both Customer Service Management (CSM) and Field Service Management (FSM) is an ...
08/03/2026

"Achieving Validated Practice status in both Customer Service Management (CSM) and Field Service Management (FSM) is an incredible milestone for our team and a strong reflection of our specialized focus," said Robert Couldrey, our Global ServiceNow Practice Leader. This ServiceNow Validated Practice Status puts us in a select group globally—and within a very small handful in the U.S.—to reach this milestone. https://ttecd.co/4yTpMKX
Too often, customer service and field service operate in silos. By bridging the two, we’re helping orgs take a truly holistic approach to the customer experience. The result? Better anticipation of customer needs, stronger resolution rates, and seamless service, whether a customer interacts online or in person. Huge shoutout to the team for making this happen! 🎇

07/27/2026

For decades, the contact center experience has been stuck. CSAT scores remain flat, customer frustration is at an all-time high, and agents are bogged down by fragmented tech stacks that create friction instead of flow.
At TTEC Digital, we're taking a different path. We aren't building incremental features; we are fundamentally rethinking how enterprise CX operates, where automated intelligence and human experts work seamlessly together—sharing context in real time and eliminating the silos that destroy customer trust.
We’re looking for engineers and product builders who are less interested in shipping standard product lists and more interested in attacking root-cause problems to make a permanent improvement on customer experience. Apply here: https://ttecd.co/3Tj0sOk

07/21/2026

The Verint Public Sector Partner of the Year Award recognizes our commitment and impact in the public sector, demonstrating both ex*****on excellence and strong alignment to the citizen experience. Hear more from Stephen Parowski, our VP, Public Sector. Steve is team leader of our public sector sales executives and solution engineers. He champions innovative solutions driving exceptional citizen experiences.

If technology is built on legacy systems and designed around internal corporate org charts instead of a single, continuo...
07/14/2026

If technology is built on legacy systems and designed around internal corporate org charts instead of a single, continuous user journey, it fails the ultimate test of empathy by inherently mismanages people's time. Want to evaluate how well your systems actually function? Elsa Wilson's advice is simple: Call your own IVR. Test your own bot. Act like a customer trying to solve a friction-filled problem and see where the foundation cracks. 🏚️ https://ttecd.co/4fkBSUt

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