10/07/2026
One of the best lines we heard at ATWS Québec City was: “Treat AI like your drunk intern.”
In other words, let it help with the work, but remember that what it gives you is a rough draft, not a final draft. Check it, clean it up, and use your judgment before it goes anywhere.
That’s a pretty good rule for automation too.
There’s a lot of repetitive work in a tour business that technology can take off your team’s plate. Booking confirmations. Payment reminders. Reports. Moving information between systems. But automating a task doesn’t mean removing people from the process entirely.
The goal is to let technology handle the repetitive tasks while your team stays focused on the things that actually need a human.
Less time chasing details. More time for guests, your team, and the next great trip.