06/17/2026
Project 𝗥𝗘𝗪𝗢𝗥𝗞 ⤵️ 30-40%. 𝗡𝗢 new hires. 𝗡𝗢 new tools.
Your team is talented...but your process may not be.
Vague requests arrive ➔ Meetings get called to decode them ➔ Decisions stall ➔ REWORK follows ➔ The whole cycle repeats next sprint
Nobody planned to waste the week. The workflow made them do it.
Brian Galardo, Program Manager and Ops Excellence at Salesforce, broke that loop using 3 things many teams already have.
1) a structured Slack intake form
2) a shared tracker
3) artificial intelligence (aka AI)
Before any request touched someone’s calendar, it had to include the problem statement, impacted users, and urgency level.
Then AI summarized the request, flagged missing context, surfaced risks, and suggested routing.
Teams reviewed asynchronously.
By the time everyone met, they weren't decoding the request; they were making decisions.
The 𝗥𝗘𝗦𝗨𝗟𝗧?
Review meetings were cut roughly in half. ✂️
𝙍𝙀𝙒𝙊𝙍𝙆 𝙙𝙧𝙤𝙥𝙥𝙚𝙙 𝙗𝙮 𝙖𝙣 𝙚𝙨𝙩𝙞𝙢𝙖𝙩𝙚𝙙 30 𝙩𝙤 40%.
Back-and-forth clarification decreased because expectations were clearer before work started.
𝗡𝗢 complex agent build. 𝗡𝗢 shiny new platform. 𝗡𝗢 “digital transformation” theater.
Just a cleaner workflow.
And that's the part most teams miss.
Automation doesn't fix messy processes.
It amplifies whatever is already there.
Because if ownership is unclear, automation creates faster confusion. And if inputs are vague, automation creates faster rework.
On the other hand, if the process is clear, automation creates speed, visibility, and momentum.
So, before you automate anything, answer these questions —
► Who owns this?
► What does a good outcome look like?
► What information must arrive before work starts?
Get these right and AI can handle the prep.
Humans still make the calls though.
And that's the real unlock.
Remember...the best automation doesn't replace people. It protects judgment from admin work.
Ok, over to you.
📍 What's one manual, repetitive workflow your team still runs every week that should've been automated by now? And why?