SellerSmile

09/03/2025

SellerSmile is here to make sellers smile. Why? Because we keep their customers happy!

The name “SellerSmile “was invented in about five minutes. Back in 2017, there were several companies in the space that shared similar names, "Seller Labs", "Seller Engine", etc. This way of naming companies immediately communicated the purpose of the business was to serve online merchants.

Since we were getting into customer service, we wanted to communicate the opposite of what customer service had become: unhappy, difficult, drudgery, etc. Doing support well can be an unhappy, difficult job, but it doesn't have to be!

I wanted a name that communicated happiness, positivity, and lightheartedness, a different way to relate to your customers.

After a few minutes of ideas like "SellerHappy", "SellerFriend", we came to “SellerSmile", it had a clear ring to it, the alliteration made it sound smooth and everyone knows how warm a smile can be, and thus, SellerSmile was born!

Infuse some more happiness into your support, we'd love to help: https://www.sellersmile.com/

07/24/2025

We played "Customer Service Jeopardy" this morning. Ended in a tie! 😂

Create your own custom questions at https://jeopardylabs.com/ (not affiliated)

07/10/2025

Still using your main business email for customer support?

Here’s why it’s time to separate them:
✅ Stay organized
✅ Prioritize customer needs
✅ Keep biz ops and support cleanly divided

Create a dedicated support@ email to streamline responses and build trust. Your customers (and inbox) will thank you. 🙌

06/30/2025

https://www.sellersmile.com/services/

☑️ FAQs
☑️ live chat
☑️ review reporting
☑️ daily email support
☑️ marketing automations
☑️ reputation management
☑️ customer service consulting
☑️ social media community management

06/03/2025

We start with the customer and work backward, practicing empathetic and conscientious service.

At the core of every issue, customers want to get from A to B without delay.

Inspire brand advocates and smiling customers with dedicated, personal support.

SellerSmile is your e-commerce customer service team. We manage Amazon, Shopify, eBay, Walmart, and more. Outsource with confidence to a caring team of customer experience experts.

02/25/2025

What we do it for 😤

"Customer service is the best service I ever experienced in my whole life. Totally recommend this brand."

Let's talk: https://www.sellersmile.com/contact-us/

07/15/2024

📣 All Shopify Plus stores must upgrade to Checkout Extensibility for their checkout process foundation.

The original 'checkout.liquid' code used by Shopify is becoming obsolete and can no longer be used past the deadline of August 13th, 2024.

Shopify outlined how to upgrade and the impact of not upgrading on their upgrade guide: https://help.shopify.com/en/manual/checkout-settings/customize-checkout-configurations/checkout-extensibility

This guide describes new ways that you can use Checkout Extensibility to customize your checkout on Shopify if you're currently a store using `checkout.liquid`.

05/13/2024

"What is SellerSmile's typical or ideal client?"

- A solo Founder or small team w/ a private label brand
- DTC e-commerce sales >$1MM/yr
- On Shopify, Amazon, eBay, Walmart, etc.
- Non-FBA fulfillment
- Customer-obsessed and gracious vs. transactional and inflexible

Does this describe you!? Get in touch: https://www.sellersmile.com/contact-us/

05/03/2024

🍰 Let SellerSmile "put the cherry on your brand's cake" with responsive, friendly customer service for your store! 😆 🙌🏼

"I received my replacement [item]! Thank you so much! This was a great customer service experience! I love [your brand]. I own many [brand] products because it's a great product and affordable. Now your great customer service just put the cherry on cake!"

04/19/2024

🚨📧😄 We use Help Scout to manage our clients' email. While they provide a useful public status page to check for outages, incidents, etc., we *finally* subscribed to get proactively notified via emails sent to our Slack channel! It's the small things, 1% better every day...