AVOXI

Name: AVOXI
Address: Atlanta, GA, US
Telephone: +17709379735

We Orchestrate International Cloud Voice At AVOXI, we believe that voice conversations are essential for businesses to connect with customers across the globe.

Our cloud software platform orchestrates global voice within the contact center and across the enterprise, combining vast coverage with powerful integrations and analytics to create exceptional customer experiences worldwide. Whether you're reaching customers in Boston, Budapest or Bangkok, we ensure every conversation hits the right note.

150+ countries | Unified global voice management | Trusted by 5,000+ industry leaders

09/29/2026

Today, AVOXI released new research with Metrigy showing that 55% of enterprises already use AI voice agents, with 92% using or planning to use them within the next two years.

But moving AI voice into production is only part of the story. As enterprises expand deployments across global operations, they’re navigating security and compliance requirements, data sovereignty and privacy laws, telephony infrastructure gaps and increasingly complex voice environments.

The 2026 State of International Voice for the Contact Center finds:

✔️ Organizations serve customers in an average of 37 countries, but have production AI voice deployments in an average of only 17
✔️ 61% cite security and compliance as a barrier to global AI voice expansion
✔️ 60% still rely on six or more voice providers globally, with 87% are actively consolidating providers or evaluating doing so

The findings point to the growing role of global voice infrastructure, orchestration and security as enterprises take AI voice from adoption to scale.

Read the announcement: https://hubs.la/Q04yjNVb0

09/28/2026

A call comes into the help desk: an agent can't make calls.

Before IT can start troubleshooting, the team has to answer four questions. Which country is the agent in? Which of the six voice systems are they on? Which carrier serves that location? Where is their configuration stored?

That was the daily reality for the IT team at ENGIE Impact, which operates across about 20 countries. James Young, Senior IT Architect, called managing it "an exercise in futility."

ENGIE Impact consolidated six voice systems and several regional carriers onto AVOXI's global cloud voice platform.

Read how ENGIE Impact did it: https://hubs.la/Q04xWK4m0

09/25/2026

Germany, Austria, and Switzerland share a border, a language, and deep economic ties. Their telecom rules still differ on licensing, number registration, and carrier obligations.

Europe has aligned on currency, trade, and data protection, so it's reasonable to assume voice works the same way. That assumption is where compliance problems start.

Our latest guide covers what enterprises most often get wrong:

✔️ Telecom regulation is set country by country, even where other rules are aligned
✔️ European licensing generally runs on two tiers, a notification license and a full carrier license, and the tier a provider holds affects how it can serve you
✔️ In Germany, the Netherlands, and Switzerland, a provider that buys a toll-free number on your behalf may be the registered owner, and only the registered owner can port it away

Read the guide: https://hubs.la/Q04yjwV20

09/23/2026

A voice security review can pass every audit and still miss the ways attackers actually get in.

Companies ask for military-grade encryption on internal calls, while the more likely exposure is a compromised admin login that gives an attacker legitimate access to recordings. A PBX in the data center gets called secure while its patches are three years behind. A compliance certificate goes on the wall while a misconfigured SIP trunk leaks data.

Our latest guide covers the four threats that deserve attention:
- Toll fraud, which often surfaces only when the invoice arrives
- Vishing, now including AI-cloned executive voices
- Call interception through compromised accounts and misconfigured recording systems
- Compliance violations, from recordings stored in the wrong jurisdiction to transcripts treated as less sensitive than the audio

Read the full post: https://hubs.la/Q04xWJkY0

09/21/2026

An AI voice agent can only answer as well as the call that reaches it.

Most AI voice demos skip what happens after the pilot: latency across continents, compliance rules for automated calls, and scaling without disrupting live operations. In this Partner Insight Series session, AVOXI CTO Randy Layman and NLPearl EVP Thomas Rivera cover those parts, using real deployments in hospitality, travel, and global enterprise. That includes a 150,000-property hotel chain automating thousands of daily calls, and a global conference center that chose AVOXI for markets like Morocco and Saudi Arabia.

https://hubs.la/Q04xWJdW0

09/18/2026

Not every phone number deserves the same testing attention, but many enterprises test them all the same way (or not at all).

The riskiest category is usually the one enterprises overlook: low-volume, high-criticality numbers. A number that only gets a handful of calls a week can be broken for days before anyone notices.

A full breakdown is in our latest playbook: https://hubs.la/Q04xMk0m0

09/17/2026

Voice AI gets a lot of attention. The voice infrastructure supporting should too.

Voice quality, latency, routing and global connectivity can directly affect how well AI performs in a customer conversation. And as contact centers add more AI platforms and applications, visibility and control across that voice environment become increasingly important.

CIO takes a closer look at what IT and contact center leaders should consider when building voice infrastructure for AI, including how to maintain flexibility as the technology stack continues to change.

Read the article in CIO: https://hubs.la/Q04xKHK90

09/10/2026

Your voice AI pilot worked. Two markets, clean data, green lights across the board.

Then you scaled it to 25 countries — and it broke in three of them.

Containment drops. Transcripts show misheard account numbers. Callers start talking over the bot. The instinct is to blame the model. But 81% of organizations have already AI-enabled their voice environments, and the top concern (45%) is output quality — which often isn't a model problem at all. It's an audio problem.

AI doesn't forgive bad voice infrastructure the way humans do. A person can mentally patch a dropped syllable or a noisy line. A speech recognition engine can't — it just transcribes the error and passes it downstream.

The infrastructure work isn't glamorous. But it's the difference between an AI pilot that scales and one that quietly fails market by market.

Here's our full checklist for IT Directors: https://hubs.la/Q04x81140

09/07/2026

AVOXI’s industry-leading Proactive Service is a game-changer for enterprise voice. Traditional solutions require you to not only identify but also report and troubleshoot a problem – all while CX, productivity and revenue are at risk.

With AVOXI, the moment our platform detects an issue, our expert team gets to work on it.

⚡ 50% Faster Resolution: Our AI and analytics-powered solution identifies and diagnoses issues 2x faster than traditional methods.
✨ Resource Optimization: No more manual checks. Our software handles the monitoring while your team stays focused on the business.
⚡ Voice Reimagined: Deliver consistent, high-quality calls for your customers with market-leading coverage in 150+ countries.

Ready to learn more about how Proactive Service can cut resolution time in half and ensure consistent voice quality? See the AVOXI Difference: https://hubs.la/Q04wyH2T0

09/04/2026

AI-powered CX is putting new demands on the voice infrastructure behind every conversation.

At Genesys Xperience this week, AVOXI’s Mike Kaplan, CMO, and Jason Simpson, SVP of Product, joined Nick Taylor of Roche for a conversation on the voice infrastructure requirements enterprises need to consider as AI becomes a bigger part of the customer experience.

The discussion covered what it takes to support AI-powered voice in real-world enterprise environments, including call quality, latency, global connectivity and the infrastructure needed to reliably support interactions across human and AI agents.

Address

Atlanta, GA

Telephone

+17709379735

Website

http://www.avoxi.com/

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